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Query Management Jobs (NOW HIRING)

BCforward

Tax Analyst

Reno, NV · On-site

Query Management: Support Audit activities and Customer queries, both internal & external. * Ad hoc activities: in support of the Senior Tax Analyst, Tax Team Lead, Accenture Service Delivery Lead ...

Infojini Inc

Mainframe programmer/Analyst

Austin, TX · On-site

... Query Management Facility (QMF), Squirrel, Query Man, or Teradata Data assistance. Experience creating complex queries, reports, and data extracts from DB2 z/OS DBMS Extensive knowledge of data ...

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Query Management information

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$45K

$102.2K

$156K

How much do query management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for query management in the United States is $102,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is query management?

Query Management refers to the process of handling, tracking, and resolving questions or requests—often from customers, clients, or internal teams—within an organization. This typically involves receiving queries through various channels such as email, chat, or ticketing systems, assigning them to the appropriate personnel, and ensuring timely and accurate responses. Effective query management improves customer satisfaction, streamlines communication, and helps organizations identify recurring issues to enhance their services. Many businesses use specialized software to automate and monitor this process, ensuring accountability and efficiency.

What are the key skills and qualifications needed to thrive in query management, and why are they important?

To thrive in Query Management, you need strong analytical abilities, attention to detail, and a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes knowledge of SQL or databases is often required. Excellent communication, problem-solving, and organizational skills help professionals handle complex queries and build customer trust. These competencies ensure accurate, timely query resolution, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in a query management role and how can they be addressed?

Professionals in Query Management often encounter challenges such as handling high volumes of queries, prioritizing urgent requests, and ensuring timely and accurate responses. To address these, effective time management, clear communication protocols, and the use of query tracking systems are essential. Collaborating closely with other departments, such as IT or Customer Support, can also help resolve complex issues more efficiently. Continuous learning and feedback help improve processes and enhance customer satisfaction.

What is the difference between Query Management vs Customer Service Representative?

AspectQuery ManagementCustomer Service Representative
Primary RoleHandling and resolving specific customer queries and issues efficientlyProviding general customer support, answering questions, and assisting with products or services
Required SkillsCommunication, problem-solving, technical knowledge of products/servicesCommunication, patience, product knowledge
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail, online support channels
Common CertificationsCustomer service certifications, technical certifications (if applicable)Customer service certifications, soft skills training

Query Management focuses on efficiently resolving specific customer issues, often requiring technical knowledge and problem-solving skills. Customer Service Representatives provide broader support, addressing general inquiries and assisting customers across various channels. While both roles involve communication and customer interaction, Query Management is more specialized in handling complex or technical queries.

What cities are hiring for Query Management jobs?

Cities with the most Query Management job openings:

Query Management jobs near you

Associate Director, Data Management

Boston, MA • On-site

Scorpion Therapeutics
51 - 200 employees
Learn more about Scorpion Therapeuticsexternal

Other

Posted 10 days ago

Job description

Responsibilities
  • Lead and oversee all clinical data management activities for assigned clinical trials from protocol development through database lock and study closeout.
  • Develop and execute data management strategies supporting program timelines, quality objectives, and regulatory submission readiness.
  • Ensure consistent application of GCP, ICH guidelines, company SOPs, and industry best practices.
  • Provide leadership and guidance to CROs and vendors performing outsourced data management.
  • Serve as primary sponsor representative for outsourced data management; establish governance and performance oversight (KPIs, quality metrics, issue escalation).
  • Review and approve vendor deliverables (Data Management Plans, CRF specifications, Edit Check Specifications, Data Review Plans, Database Validation Documentation, Data Transfer Specifications, Reconciliation Plans).
  • Monitor CRO performance for quality, timelines, and budget adherence.
  • Establish and monitor key study metrics for data quality, cleaning, query management, and database readiness; lead review of data trends and risk mitigation.
  • Ensure audit and inspection readiness; support internal audits and health authority inspections as data management SME.
  • Collaborate cross-functionally (Clinical Operations, Biostatistics, Statistical Programming, Medical Writing, Pharmacovigilance, Regulatory Affairs).
  • Identify process improvement opportunities; contribute to SOPs/templates; support risk-based approaches and innovative technologies.
Requirements
  • 8+ years clinical data management experience in biotech/pharma/CRO.
  • 3+ years leadership overseeing clinical data management and vendor relationships.
  • Experience supporting Phase 2/3 and regulatory submission programs.
  • Experience overseeing outsourced clinical data management models.
  • Strategic thinker with strong operational execution; excellent vendor management.
  • Problem-solving and risk management; excellent written/verbal communication.
  • Commitment to patient-focused drug development and data quality excellence.
  • Rare disease experience preferred.
Strong understanding of
  • ICH-GCP; FDA/EMA regulations; CDISC (SDTM); clinical trial data lifecycle; risk-based quality management.
Location/Work model

Boston, MA; flexible hybrid work model (minimum 2 days/week in office).

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