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Query Management Jobs (NOW HIRING)

Spec, Clinical Research

Irvine, CA Β· On-site

$48 - $53/hr

Partner with cross-functional team with query management, data reviews and resolution. Nice to Have: * Clinical background, familiar with clinical study process, monitoring, GCP and clinical study ...

Query Management: Support Audit activities and Customer queries, both internal & external. Ad hoc activities: in support of the Senior Tax Analyst, Tax Team Lead, Accenture Service Delivery Lead and ...

... query management, manual data review, reconciliation etc.). Assist with database lock and archival tasks. Ensure quality and on time completion of all assigned tasks. Qualifications High School ...

Oversee database build, data review, external data reconciliation, query management, and database lock activities * Establish and maintain data quality standards, oversight plans, metrics, and ...

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Query Management information

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$45K

$102.2K

$156K

How much do query management jobs pay per year?

As of Sep 13, 2026, the average yearly pay for query management in the United States is $102,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is query management?

Query Management refers to the process of handling, tracking, and resolving questions or requestsβ€”often from customers, clients, or internal teamsβ€”within an organization. This typically involves receiving queries through various channels such as email, chat, or ticketing systems, assigning them to the appropriate personnel, and ensuring timely and accurate responses. Effective query management improves customer satisfaction, streamlines communication, and helps organizations identify recurring issues to enhance their services. Many businesses use specialized software to automate and monitor this process, ensuring accountability and efficiency.

What are the key skills and qualifications needed to thrive in query management, and why are they important?

To thrive in Query Management, you need strong analytical abilities, attention to detail, and a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes knowledge of SQL or databases is often required. Excellent communication, problem-solving, and organizational skills help professionals handle complex queries and build customer trust. These competencies ensure accurate, timely query resolution, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in a query management role and how can they be addressed?

Professionals in Query Management often encounter challenges such as handling high volumes of queries, prioritizing urgent requests, and ensuring timely and accurate responses. To address these, effective time management, clear communication protocols, and the use of query tracking systems are essential. Collaborating closely with other departments, such as IT or Customer Support, can also help resolve complex issues more efficiently. Continuous learning and feedback help improve processes and enhance customer satisfaction.

What is the difference between Query Management vs Customer Service Representative?

AspectQuery ManagementCustomer Service Representative
Primary RoleHandling and resolving specific customer queries and issues efficientlyProviding general customer support, answering questions, and assisting with products or services
Required SkillsCommunication, problem-solving, technical knowledge of products/servicesCommunication, patience, product knowledge
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail, online support channels
Common CertificationsCustomer service certifications, technical certifications (if applicable)Customer service certifications, soft skills training

Query Management focuses on efficiently resolving specific customer issues, often requiring technical knowledge and problem-solving skills. Customer Service Representatives provide broader support, addressing general inquiries and assisting customers across various channels. While both roles involve communication and customer interaction, Query Management is more specialized in handling complex or technical queries.

What cities are hiring for Query Management jobs?

Cities with the most Query Management job openings:

Senior Manager, Clinical Data Management

Irvine, CA β€’ On-site

Jenavalve Technology
Medical Equipment and Supplies ManufacturingΒ β€’Β 51 - 200 employees

$175K/yr

Other

Re-posted 16 days ago


Job description

Overview

JenaValve Technology is building something meaningful β€” and this role is at the center of it. The Senior Manager, Clinical Data Management will own the data management function from the ground up, including building team capability, establishing process infrastructure, and ensuring data integrity across active interventional and registry trials. Reporting to the Director, Biostatistics & Data Management, this individual directly manages a team of five and works as a partner to Clinical Operations, Field Monitoring, and Biostatistics to keep trial data clean, query-resolved, and submission-ready.

Job Details
  • Job Location: Irvine, CA 92618
  • Position Type: Full Time
  • Education Level: 4 Year Degree
  • Salary Range: $175,000.00 - $175,000.00
  • Job Title: Senior Manager, Clinical Data Management
  • Role Level: People Manager
  • Supervisor/Manager Title: Director, Biostatistics & Data Management
  • Job Location & Environment: Remote – Home Office
Responsibilities
  • Lead and develop a team of five direct reports (two Specialists, Clinical Data Management and one Coordinator, Clinical Data Management, plus two existing team members); provide day-to-day direction, performance feedback, workload planning, and professional development to build a high-performing, scalable data management function.
  • Own the end-to-end data management program for all active clinical trials, including data cleaning operations, query lifecycle management, data review workflows, and data lock readiness; establish and enforce data quality standards across all studies in alignment with applicable regulations and internal SOPs.
  • Serve as the technical lead and JenaValve subject matter expert for EDC systems; partner with CRO vendors on EDC configuration, updates, and migrations; ensure Specialists are trained and equipped to serve as functional EDC experts and primary CRO coordination contacts for system-related activities.
  • Establish and maintain data management planning documents, data management plans (DMPs), and study-specific data conventions; oversee authorship and lifecycle management of data management SOPs and work instructions in coordination with Clinical Compliance.
  • Build and maintain a strong dotted-line partnership with Clinical Operations, CRAs, and Field Monitoring teams to ensure prompt protocol deviation identification, site data performance monitoring, and enrollment data accuracy; serve as the data management voice in cross-functional study team meetings.
  • Oversee vendor quality and performance for CRO data management activities during the transition to in-house operations; ensure continuity of data quality through the insourcing period and establish benchmarks for ongoing CRO performance where external support is retained.
  • Partner with Biostatistics on data standards (CDISC/CDASH), database lock procedures, and submission dataset readiness; ensure alignment between data management outputs and statistical analysis requirements.
  • Monitor regulatory developments relevant to clinical data management, including FDA guidance on electronic data capture, 21 CFR Part 11, and ICH E6(R3) data integrity expectations; evaluate impact on operations and procedures and recommend updates as appropriate.
  • Support PMA/IDE submission activities as they relate to data quality, data management documentation, and traceability of clinical data; complete assigned training for internal SOPs and maintain current knowledge of applicable regulations and guidance.
  • Develop, manage, and communicate data management timelines for study-level deliverables (e.g., interim analyses, data cleaning milestones, database locks, submission readiness); proactively identify risks to timelines and drive mitigation strategies across internal teams and external partners.
  • Lead data management readiness for internal and external audits and regulatory inspections; ensure documentation, system validation evidence, and data traceability meet inspection-readiness standards; serve as the data management point of contact during sponsor audits and CRO audits.
Qualifications
  • Education and Experience:
  • 7+ years of clinical data management experience in the pharmaceutical, biotechnology, or medical device industry; medical device or cardiovascular/structural heart experience strongly preferred.
  • Minimum 3 years in a lead or senior data management role with demonstrated ownership of study-level data cleaning, query management, and database lock activities.
  • Pri orate>Prior people management experience; ability to lead, develop, and retain direct reports in a growing, fast-paced environment.
  • Bachelor’s degree or higher in life sciences, health sciences, informatics, or a related field required; advanced degree preferred.
  • Thorough knowledge of ICH E6(R3), 21 CFR Parts 11 and 812, and CDISC/CDASH data standards; demonstrated experience authoring or overseeing data management plans and SOPs.
  • Experience managing or transitioning data management functions in-house from a CRO is a significant advantage.
Skills and Abilities
  • Deep proficiency in EDC platforms (Medidata Rave, Oracle InForm, REDCap, or equivalent); experience overseeing EDC build review, UAT coordination, and system migration in partnership with CRO or vendor teams.
  • Strong analytical and problem-solving skills; ability to identify data quality trends, escalate risks, and implement corrective strategies across multiple concurrent studies.
  • Demonstrated ability to build collaborative partnerships with Clinical Operations, CRAs, Field Monitoring, and Biostatistics; proven cross-functional credibility in a clinical trial environment.
  • Excellent written and oral communication skills; able to produce clear data management documentation, status summaries, and executive-level updates; proficient in Microsoft Office Suite and eTMF/document management systems.
Physical Requirements
  • Travel up to 15%, primarily for clinical team meetings, site visits, vendor engagements, and periodic home office visits.
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