Quality Program Manager Jobs in Philadelphia, PA

The Program Manager provides leadership to program staff in collaboration with the Program Director. The Program Manager is responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment, and support to the consumers supported by the program. The Program Manager is responsible for the overall management of the residential site(s) and for supervising all staff working in the site/group(s). The Program Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work, and appropriate interactions with consumers and other professionals. A commitment to the RHD values should be demonstrated in the performance of job duties. The Program Manager reports directly to the Program Director.

Leadership

• Provide guidance and leadership to DSP’s, including supervision as assigned by the Program Director
  • Provide DSP’s training and mentoring that supports staff development and document and address any identified needs for improvement.
  • Manage site scheduling including all callouts, no-shows, and time-off requests to provide coverage as needed.
  • Assist in interviewing new DSP candidates.
• Participate in and attend planning and team meetings for consumers.

Programming

• Respond appropriately to crises by notifying the appropriate persons and completing/submitting incident reports.
• Report any medical concerns to the Program Director immediately.
• Respond to the needs of all residents when they supersede the responsibility of the DSP.
• Liaison with residents’ case managers to ensure open and effective communication.
• Develop and coordinate the planning of monthly consumer activities and ensure their implementation.
• Provide day-to-day program support to ensure services are provided per the ISP/treatment plan.

Administrative

• Manage, monitor, and reconcile all site and consumer-related expenditures as required.
• Oversee the maintenance, upkeep, and safety of the physical site and site vehicles, reporting needed repairs, upkeep, and conditions to the Program Director.
• Monitor and ensure the timely and accurate completion of documentation (logs, medications, inventories, incident reports, assessments, progress van logs, etc.) and communicate issues and/or problems directly to the Program Director.
• Participate in quality assurance activities as assigned.
• Other duties as assigned by the Program Director.

• Bachelor’s Degree in social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, or education.
• Preferred: Master's Degree
• 3 years of mental health direct care experience (2 years shall include supervisory experience).
• Minimum 3 years’ experience working with adults with IDD/Behavioral Mental Health Diagnosis.
• Demonstrates a strong working knowledge of the appropriate regulations, R.H.D. values, and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid Driver’s License and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.

The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and Teamwork.

From time-to-time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been given to you. A well-trained and cross-trained staff is essential in this organization. Your job knowledge in all areas of your field will benefit both you and this organization.

Schedule Flexibility:

Please note that work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, and location may be required.

The more you know and the more areas you can work in this affiliate will add value to you, as a person, as well as value and continued success of Inperium, Inc. & Family of Services.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment."