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Quality Process Improvement Manager Jobs in Arizona

Aerotek

Quality Manager

Mesa, AZ

If you have a passion for quality systems, process improvement, and leadership, we want to hear from you. Why Join Our Team?Be a Strategic Leader As our Quality Manager, you'll have the opportunity ...

Aerotek

Quality Manager

Mesa, AZ

If you have a passion for quality systems, process improvement, and leadership, we want to hear from you. Why Join Our Team?Be a Strategic Leader As our Quality Manager, you'll have the opportunity ...

Oregon Tool

Quality Coordinator

Prescott, AZ · On-site

$50K - $62K/yr

Support process improvement experiments. * Maintain material quality status in SAP. * Partner with quality, supervision, and management to investigate root causes. * Respond to quality issues ...

Oregon Tool

Quality Coordinator

Prescott, AZ

$50K - $62K/yr

Support process improvement experiments. * Maintain material quality status in SAP. * Partner with quality, supervision, and management to investigate root causes. * Respond to quality issues ...

Oregon Tool

Quality Coordinator

Prescott, AZ · On-site

$50K - $62K/yr

Support process improvement experiments. * Maintain material quality status in SAP. * Partner with quality, supervision, and management to investigate root causes. * Respond to quality issues ...

DoorDash

Manager, Quality Assurance

Tempe, AZ · On-site

About the Role The Manager, Quality Assurance reports to the Senior Manager, Quality & Support, and ... Design, build, and execute process improvement projects that drive efficiency and elevate the ...

Air Liquide

Operations Quality Manager

Phoenix, AZ · On-site

$120K - $135K/yr

R10093789 Operations Quality Manager (Open) Location: Phoenix, AZ - 51st Ave - Carrier gases - On ... improvement, including working with the engineering department to develop a statistical process ...

Air Liquide

Operations Quality Manager

Phoenix, AZ · On-site

$135K/yr

R10093789 Operations Quality Manager (Open) Location: Phoenix, AZ - 51st Ave - Carrier gases - On ... improvement, including working with the engineering department to develop a statistical process ...

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Quality Process Improvement Manager information

What are the key skills and qualifications needed to thrive as a quality process improvement manager, and why are they important?

To thrive as a Quality Process Improvement Manager, you need expertise in process analysis, project management, and quality assurance, often supported by a degree in engineering, business, or a related field. Familiarity with Lean, Six Sigma methodologies, and tools such as statistical analysis software or quality management systems is typically required, with certifications like Six Sigma Green or Black Belt being advantageous. Strong leadership, problem-solving, and communication skills enable you to drive change and motivate cross-functional teams. These competencies are vital for identifying inefficiencies, implementing effective solutions, and fostering a culture of continuous improvement within an organization.

What is the difference between Quality Process Improvement Manager vs Quality Analyst?

AspectQuality Process Improvement ManagerQuality Analyst
CertificationsSix Sigma, Lean, CQEISO, Six Sigma Green Belt
Work EnvironmentLeadership, cross-departmental projectsData analysis, testing, inspection
Industry UsageManufacturing, healthcare, techManufacturing, software, healthcare

The Quality Process Improvement Manager focuses on leading initiatives to enhance processes and efficiency across departments, often requiring project management skills and strategic planning. In contrast, the Quality Analyst primarily conducts data analysis and inspections to ensure product or service quality. Both roles are vital in quality management but differ in scope, responsibilities, and focus areas.

What does a quality process improvement manager do?

A Quality Process Improvement Manager is responsible for analyzing existing business processes and identifying opportunities to enhance efficiency, quality, and productivity. They use methodologies such as Six Sigma, Lean, or Total Quality Management to design and implement improvements across various departments. Their role often involves collaborating with teams, monitoring key performance indicators, and ensuring compliance with industry standards to maintain high levels of quality and customer satisfaction.

What are some common challenges faced by quality process improvement managers when implementing new processes, and how can they be addressed?

Quality Process Improvement Managers often encounter resistance to change from staff, difficulty in aligning cross-functional teams, and challenges in quantifying the impact of new processes. Addressing these challenges involves clear communication about the benefits of proposed changes, involving key stakeholders early in the process, and utilizing data-driven metrics to track progress. Building strong relationships across departments and fostering a culture of continuous improvement can also smooth the transition and ensure long-term success.

What cities in Arizona are hiring for Quality Process Improvement Manager jobs?

Cities in Arizona with the most Quality Process Improvement Manager job openings:

Quality Process Improvement Manager jobs near you

Manager, Performance/Quality Improvements - HYBRID

Blue Cross Blue Shield of Arizona

Phoenix, AZ • On-site

Full-time

Re-posted 14 days ago

Blue Cross Blue Shield Of Arizona rating

5.9

Company rating: 5.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

290th of 308 rated insurance

Job description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
  • Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
  • Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
  • Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
  • Onsite: daily onsite requirement based on the essential functions of the job
  • Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The position is responsible for managing Quality Improvement activities as well as staff conducting quality improvement work as outlined in AHCCCS contract and policy for the Medicaid Segment. This position and staff reporting to this position shall reside in Arizona within the Geographical Service Area for contract compliance, have knowledge of both physical and behavioral health service delivery, monitor, review and evaluate performance measure data and technical specifications. The employee holding this position shall not hold any other position within the organization.
QUALIFICATIONS
REQUIRED QUALIFICATIONS
Required Work Experience
  • 5 years experience in the health care payer or provider space

Required Education
  • Bachelor's Degree

Required Licenses
  • N/A

Required Certifications
  • CPHQ through the National Association for Health Care Quality (NAHQ) or is a CHCQM through the American Board of Quality Assurance and Utilization Review Physicians

PREFERRED QUALIFICATIONS
Preferred Work Experience
  • 10 years healthcare experience, within the Arizona Medicaid system preferred
  • Experience leading system-wide interdisciplinary improvement projects

Preferred Education
  • Master's degree in business, healthcare administration or healthcare related field

Preferred Licenses
  • N/A

Preferred Certifications
  • N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
  • Responsible for driving performance improvement for National Committee for Quality Assurance (NCQA) Healthcare Effectiveness Data and Information Set (HEDIS) and other quality metrics
  • Develops and implements system-wide performance improvement projects
  • Development and monitoring of Corrective Action Plans for effectiveness in achieving performance targets and reporting on effectiveness of recommended actions
  • Collaborates with internal departments including Quality Management, Performance Improvement and Quality Analytics on NCQA HEDIS performance measurement to ensure data integrity
  • Supervises employees performing performance improvement and monitoring functions
  • Reports quality improvement and performance outcomes to leadership, regulatory bodies and stakeholders
  • Analyzes data and communicates results and recommendations with internal and external staff and provider agencies
  • Monitors and tracks provider performance and data from multiple sources to identify and respond to trends and or emerging issues and to ensure compliance with minimum standards
  • Utilizes data to develop intervention strategies to improve outcomes and reports quality improvement and performance outcomes as requested to ensure ongoing compliance with contractual requirements
  • Conducts research, reviews, analyzes and compiles data, develops recommendations and reports
  • Some travel is required to attend meetings with AHCCCS, provider agencies and other meetings as assigned
  • The position has an onsite expectation of 2 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned

COMPETENCIES
REQUIRED COMPETENCIES
Required Job Skills
  • Subject matter expertise with NCQA HEDIS and CMS Core performance measure calculation and data collection methodologies
  • Experience with Medicaid managed care organizations
  • Proven record of accomplishment working with executives across a multi layered organizational platform
  • Proficiency in developing and presenting analytic reports including written and verbal communication, data collection, sampling, analysis and presentation
  • Excellent analytical and problem solving skills
  • Ability to establish trust with all levels of stakeholder groups
  • Exceptional interpersonal, influence, collaboration and listening skills
  • Strong written communication skills including ability to use Microsoft applications such as MS Project, Word, Excel and PowerPoint
  • Ability to maintain confidentiality, privacy and security of protected information
  • Required Professional Competencies
  • Strategic and consultative approach to program management
  • Strong analytical skills with ability to quickly identify issues, root causes and solutions
  • Ability to make decisions confidently and work independently
  • Flexible and willing to adjust to changing priorities
  • Required Leadership Experience and Competencies
  • Confidence working with all levels of the organization and external partners
  • Collaborative and motivational leadership style across multiple teams
  • Ability to handle sensitive and confidential situations with professionalism and diplomacy

PREFERRED COMPETENCIES
Preferred Job Skills
  • Advanced PC proficiency with word processing, spreadsheets and presentation software
  • Experience with Daptiv preferred

Preferred Professional Competencies
  • N/A

Preferred Leadership Experience and Competencies
  • N/A

Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

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