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Quality Performance Manager Jobs in Scranton, PA

Taylor Corporation

Quality Manager

Taylor, PA · On-site

The Quality Manager will help strengthen quality systems, improve root cause problem solving, and ... Establish, track, and report quality metrics that help measure process performance, trends, defects ...

Support Services Group

Quality Manager

Kingston, PA · On-site

Monitor and audit QA and QC performance and suggest changes * Listen to and review call center ... Create, manage and maintain dashboards and trackers to provide visibility of agent performance and ...

Mactac

Manufacturing Quality Manager

Moosic, PA · On-site

Reporting on quality key performance and associated metrics - supplier performance, internal and ... Managing the Forest Stewardship Council (FSC) certification related activities for the ...

DPDHL

Quality Assurance Manager I

Taylor, PA · On-site

$85K - $150K/yr

QA Manager I The QA Manager I role has a national salary range of $85,000- $150,000. DHL Supply ... performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable ...

Pittston Co-Packers

Quality Technician

Pittston, PA · On-site

$17 - $23/hr

... management to support departmental or company objectives. Key Performance Indicators (KPIs ... Quality Inspections & Testing * Perform line inspections including fill weights, torque, cap ...

Pittston Co-Packers

Quality Technician

Pittston, PA · On-site

$17 - $23/hr

... management to support departmental or company objectives. Key Performance Indicators (KPIs ... Quality Inspections & Testing * Perform line inspections including fill weights, torque, cap ...

Gentex Corp

Quality Engineer

Simpson, PA

$60K - $78K/yr

Additionally, the QE shall provide support for the Quality Management System (QMS) as required by ... performance Interpret customer and internal quality requirements and develop quality plans to ...

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Quality Performance Manager information

See Scranton, PA salary details

$23.8K

$85.3K

$156.4K

How much do quality performance manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for quality performance manager in Scranton, PA is $85,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $134,600.00 per year, depending on experience, location, and employer.

What is the role of a quality performance manager?

A quality performance manager oversees an organization's quality assurance processes, monitors performance metrics, and implements improvements to ensure products or services meet quality standards. They analyze data, lead audits, and collaborate with teams to enhance efficiency and customer satisfaction, often using tools like quality management systems and requiring strong analytical skills.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What job categories do people searching Quality Performance Manager jobs in Scranton, PA look for?

The top searched job categories for Quality Performance Manager jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Quality Performance Manager jobs?

Cities near Scranton, PA with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you

Quality Manager

Taylor Corporation

Taylor, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Your Leadership.
Our Power.
Unlimited Potential.
Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We are passionate about our work, we believe there is always a better way, and we are in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Taylor Communications, a Taylor Corporation company, is seeking a Quality Manager to join the team at our York, PA facility.
This role is a great fit for someone who understands quality as part of the full manufacturing process, not just final inspection. The Quality Manager will help strengthen quality systems, improve root cause problem solving, and build quality into daily operations. We are looking for someone who can use data, process discipline, and cross-functional partnership to reduce repeat issues and support a stronger quality culture across the plant.
Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities:
  • Lead the development, implementation, and ongoing improvement of the site's Quality Management System.
  • Partner with Operations and plant leadership to identify quality gaps, process issues, and repeat defects.
  • Use structured root cause analysis tools such as 5 Whys, 8D, CAPA, and Pareto analysis to drive sustainable corrective actions.
  • Establish, track, and report quality metrics that help measure process performance, trends, defects, and cost of poor quality.
  • Support the development and maintenance of quality standards, SOPs, control plans, documentation, and audit-ready processes.
  • Review quality and process data to identify patterns, determine root causes, and recommend practical improvements.
  • Lead or support process improvement activities, including process mapping, value stream analysis, kaizen events, and other continuous improvement efforts.
  • Help ensure quality is built into the process rather than relying only on quality checks or final inspection.
  • Partner with cross-functional teams, including Operations, Engineering, Maintenance, Supply Chain, and Customer Support, to improve quality performance and process consistency.
  • Support internal audits, external audits, customer requirements, and certification efforts as needed.
  • Train, coach, and influence employees and leaders on quality standards, root cause analysis, process improvement, and continuous improvement practices.
  • Help build a culture of accountability, process ownership, and continuous improvement.

You Must Have:
  • 5+ years of experience in quality management, quality engineering, or a similar quality leadership role within a manufacturing or production environment.
  • Experience working with quality management systems, quality standards, corrective actions, and process improvement.
  • Strong root cause analysis experience, including the ability to identify true process issues and drive sustainable corrective actions.
  • Experience using data to evaluate quality performance, identify trends, and recommend improvements.
  • Strong understanding of manufacturing processes and how quality is built into production.
  • Ability to partner with production, engineering, maintenance, supply chain, and leadership teams.
  • Strong communication skills, including the ability to explain quality standards, train others, and influence change.
  • Demonstrated ability to drive process discipline, accountability, and continuous improvement in a plant environment.

We Would Also Prefer:
  • Lean, Six Sigma, or continuous improvement experience.
  • Lean Six Sigma Green Belt, Black Belt, or similar certification.
  • ISO 9001 experience, including internal audits or supporting audit readiness.
  • Experience with QMS tools, ERP systems, document control systems, or quality record systems.
  • Experience with statistical process control, capability studies, dashboards, or quality reporting tools.
  • Bachelor's degree in Quality, Engineering, Manufacturing, Business, or a related field.
  • Printing, packaging, corrugated, extrusion, food manufacturing, or other process-based manufacturing experience.

About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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