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Quality Performance Manager Jobs in Edison, NJ (NOW HIRING)

The Metropolitan Opera

Performance Manager

New York, NY · On-site

$60K - $70K/yr

This role ensures a safe, welcoming, and high-quality guest experience while solving ticketing concerns, guest needs, and operational issues in real time. The Performance Manager supervises ...

Exos

Performance Manager

New York, NY · On-site

$24.04 - $45/hr

... quality services to all participants. * Design, implement, and evaluate a variety of fitness ... Manage the program budget, monitor expenses, and generate detailed reports on program performance ...

Exos

Performance Manager

New York, NY

$24.04 - $45/hr

... quality services to all participants. * Design, implement, and evaluate a variety of fitness ... Manage the program budget, monitor expenses, and generate detailed reports on program performance ...

Aquent

Search Performance Manager

Hoboken, NJ · On-site

$45.12 - $50.13/hr

... quality results. * Communication: Exceptional interpersonal skills with a proven track record of ... managing client relationships. About Aquent Talent: Aquent Talent connects the best talent in ...

Hirani Group

Quality Manager

Manhattan, NY · On-site

$62 - $75/hr

Job Title Quality Manager Location Hirani New York City Office - New York, NY 10001 US (Primary ... Monitor overall quality performance and identify trends or recurring issues STAKEHOLDER ...

Hirani Group

Quality Manager

Manhattan, NY · On-site

$62 - $75/hr

The Quality Manager will maintain a duty of care to the client, including agencies such as NYCHA, and will act as the central point of accountability for quality performance, reporting, and oversight.

Humanscale

Site Quality Manager

Piscataway, NJ

Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results * Design, develop, and implement quality control training programs

Humanscale

Site Quality Manager

Piscataway, NJ · On-site

Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results * Design, develop, and implement quality control training programs

Humanscale

Site Quality Manager

Piscataway, NJ · On-site

Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results * Design, develop, and implement quality control training programs

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All JobsQuality Performance JobsQuality Performance Manager JobsQuality Performance Manager Jobs in Edison, NJ

Quality Performance Manager information

See Edison, NJ salary details

$24.8K

$89.2K

$163.6K

How much do quality performance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for quality performance manager in Edison, NJ is $89,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $140,800.00 per year, depending on experience, location, and employer.

What is the role of a quality performance manager?

A quality performance manager oversees an organization's quality assurance processes, monitors performance metrics, and implements improvements to ensure products or services meet quality standards. They analyze data, lead audits, and collaborate with teams to enhance efficiency and customer satisfaction, often using tools like quality management systems and requiring strong analytical skills.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Edison, NJ?

For Quality Performance Manager jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Edison, NJ look for?

The top searched job categories for Quality Performance Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Quality Performance Manager jobs?

Cities near Edison, NJ with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you

Performance Manager

The Metropolitan Opera

New York, NY

$60K - $70K/yr

Full-time

Posted 24 days ago

Job description

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high-quality guest experience while solving ticketing concerns, guest needs, and operational issues in real time. The Performance Manager supervises full-time, part-time, union, and non-union front-of-house staff and partners with House Management to maintain consistently high service standards across every event as well as coach and motivate team members to deliver excellent guest service.
Primary Responsibilities
  • Resolves guest, staff, and operational issues in an equitable, professional, and courteous manner as well as helps design and implement effective training programs for front-of-house guest service team members, including customer service, accessibility, emergency preparedness, and workplace safety.
  • Support the Met’s commitment to guest care by reinforcing high service standards, providing timely coaching, and focusing staff on key service priorities for each performance.
  • Foster a positive, professional, inclusive, and service-oriented work environment for all guest service team members.
  • Ensure that all public spaces are clean, free of obstructions and ready for guests with the high standards of the Metropolitan Opera house.
  • Lead pre-show front-of-house briefings to ensure staff are informed about performance details, audience needs, accessibility considerations, special events, and operational updates.
  • Troubleshoot and document event-day incidents, including guest concerns, client needs, staff matters, safety issues, and operational challenges.
  • Address staff issues in real time when appropriate, escalate matters to management as needed, and follow up in a timely and effective manner.
  • Prepare nightly post-event Performance Reports and document incidents accurately, thoroughly, and on schedule.
  • Review and submit weekly front-of-house staff payrolls.
  • Maintain current knowledge of emergency evacuation procedures, accessibility practices, guest care standards, and event operations as they relate to patrons and staff.
  • Coordinate with NYPD, FDNY, Lincoln Center, and other partners during performance periods, as necessary.
Skills and Qualifications

  • Three to five years of experience in a cultural, entertainment, hospitality, or sports venue, with demonstrated success managing public-facing teams and varying audiences. 

  • Demonstrated understanding of venue operations, guest safety practices, emergency procedures, and public-facing service standards. 

  • Knowledge of ADA requirements and accessibility best practices as they relate to guest services preferred. 

  • Comfort using mobile devices, digital ticketing tools, and guest service technology; ability to assist patrons with e-tickets and related digital access needs. 

  • Experience managing union staff or familiarity with collective bargaining agreements preferred. 

  • Excellent problem-solving, communication, and decision-making skills, with the ability to follow established reporting lines and escalate issues appropriately. 

  • Familiarity or experience using digital scheduling platforms to manage the hospitality teams schedules  

  • Ability to remain calm, professional, and effective under pressure. 

  • F-03 and F-04 certifications required.  

  • Preferred experience with Tessitura or a comparable ticketing/customer relationship management system, along with proficiency in the Microsoft Office suite. 

Physical Demands

  • Must be able to stand for the majority of the shift. 

  • Ability to work a flexible schedule, including nights, weekends, holidays, and split days off, in a high-volume world class live performance environment. 

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.