Quality Operations Manager Jobs in Jackson, MS (NOW HIRING)

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.

Job Description

Duties and Responsibilities include the following.

Retail Compliance

• Monitor the impact of new regulations or changes to existing regulations, and general compliance issues and concerns.
• Monitor advancements in information technologies to ensure departmental adaptation and compliance.
• Oversee and coordinate efforts to monitor and maintain compliance with all federal and state regulations.
• Establish and maintain Risk and Controls Self-Assessment (RCSA) and compliance-centric Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to assess performance and identify potential risk.
• Ensure retail compliance objectives are met and activities related to standards and legal regulations are tracked and identified.
• Establish and maintain operating procedures and processes, including first line of defense management monitoring.
• Collaborate with Regional Operations Managers to facilitate compliance meetings to identify both existing and emerging risks and implement changes in controls to mitigate those risks.
• Collaborate with key stakeholders within the Compliance Team, Internal Audit Team and Operational Risk Team.
• Provide compliance guidance to and answer questions from retail staff on federal and state regulations including FinCEN, BSA, FCRA, FDIC, OFAC, Reg CC, Reg DD, Reg E, Reg V, UDAP, privacy laws, Dodd-Frank and other consumer related laws and regulations.
• Collect and disseminate information related to compliance and other relevant subjects.
• Perform re-test of findings due to an internal or external retail audit.
• Provide assistance at all levels of operations as needed to complete projects on time and stay in compliance with Origin Bank policies and regulatory requirements.
• Work with the Core Support and Deposit Operations teams to test and document all new policy and procedure releases on the Deposit Origination platform.

Quality Control

• Collaborate with vendors and partners to ensure timely and accurately prepared reports and findings.
• Work with management team and department managers to ensure findings and/or deficiencies are addressed and corrected.
• Oversee first line of defense management monitoring.
• Test Risk and Controls Self-Assessments (RCSA) and Key Risk Indicators (KRI) and Key Performance Indicators (KPI) to assess performance and identify potential risks.
• Maintain knowledge of deposit account requirements and Origin Bank policies and procedures.
• Compile, distribute, and present monthly management reports based on review of findings.
• Report unresolved critical deficiencies to appropriate management.
• Recommend quality operational improvements based on review of findings.
• Review deposit account and compliance exceptions to determine QC selections.
• Determine QC trends and challenges and implement resolutions as required.
• Coach bankers on QC trends and challenges.

Training

• Collaborate with Learning and Development to produce high quality training materials.
• Compile and maintain training materials and assist in or conduct training sessions as needed to address deficiencies.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, expert level knowledge of federal and state regulatory compliance and related laws. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year College or University, or alternatively, five to seven years of senior level compliance and quality control experience. Prior compliance experience at a large/regional bank with subject to direct CFPB oversight and supervision preferred.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.

Work is typically performed in a corporate office setting with a moderate noise level and a dynamic, collaborative, and inclusive workplace where innovation thrives. Expect a fast-paced, supportive atmosphere where your ideas are heard, and your contributions make an impact. This role may occasionally require travel.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights