ZipRecruiter

Log In

1

Quality Call Monitoring Jobs in Ohio (NOW HIRING)

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Troubleshoot **voice quality issues, carrier connectivity, call routing problems, and PSTN-related ... Monitor voice and network systems to identify and resolve potential issues proactively.

AllianceOne

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The individual in this role will review team and Agent performance and quality metrics on a regular ... Completes regular monitoring of their team's handled contacts and provide appropriate feedback ...

next page

Showing results 1-20

All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in Ohio

Quality Call Monitoring information

See Ohio salary details

$11

$19

$30

How much do quality call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for quality call monitoring in Ohio is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.92 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are popular job titles related to Quality Call Monitoring jobs in Ohio?

For Quality Call Monitoring jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Quality Call Monitoring jobs in Ohio look for?

The top searched job categories for Quality Call Monitoring jobs in Ohio are:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,326 per year, or $19.4 per hour.

Associate Service Quality Specialist

Diebold Nixdorf

North Canton, OH • On-site

Full-time

Posted 17 days ago

Diebold Nixdorf rating

7.6

Company rating: 7.6 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

249th of 495 rated machine equipment manufacturers

Job description


Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
Responsibilities
  • Gains familiarity with Service Quality concepts, practices and methodologies.
  • Learns to perform Service Quality Specialist duties, including: Monitoring performance and quality metrics ( For Example, call calibration, agent performance, customer feedback).
  • Using various customer satisfaction and call monitoring measurement tools.
  • Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs.
  • Developing Service Quality summary reports for key stakeholder teams.
  • Following up with internal stakeholders on process improvement and training-related matters.
  • Learns Service Quality Analysis policies and guidelines.
  • Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.
  • Proactively learns team roles and priorities.

Qualifications
  • Diploma or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Quality.
  • Good business English skills (Written and spoken).

#LI-JS3
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

What Diebold Nixdorf employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply