Quality Engineer
$63K - $82K/yr
Monitor quality of Coshocton products and processes by spot checking material, observing processes ... call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do ...
Quality Engineer
$63K - $82K/yr
Monitor quality of Coshocton products and processes by spot checking material, observing processes ... call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do ...
OHIO only - Work at Home Call Center Representative
Akron, OH · Remote
$11/hr
Meet quality, attendance, and performance expectations. Qualifications: * Excellent verbal ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
OHIO only - Work at Home Call Center Representative
Akron, OH · Remote
$11/hr
Meet quality, attendance, and performance expectations. Qualifications: * Excellent verbal ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Quality Engineer
Coshocton, OH · On-site
$63K - $82K/yr
Monitor quality of Coshocton products and processes by spot checking material, observing processes ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...
Quality Engineer
Coshocton, OH · On-site
$63K - $82K/yr
Monitor quality of Coshocton products and processes by spot checking material, observing processes ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...
Log supplier SCARs (Supplier Corrective Action Reports), monitor performance trends, and conduct ... Call Mancan today. We do offer our temporary employees full benefits such as paid vacation ...
Quick apply
Log supplier SCARs (Supplier Corrective Action Reports), monitor performance trends, and conduct ... Call Mancan today. We do offer our temporary employees full benefits such as paid vacation ...
This role ensures the accuracy, quality, and timely delivery of content across client platforms ... Monitor, reconcile, and perform quality assurance checks on assets to ensure accuracy and ...
This role ensures the accuracy, quality, and timely delivery of content across client platforms ... Monitor, reconcile, and perform quality assurance checks on assets to ensure accuracy and ...
Quality Engineer
$75K - $95K/yr
... monitoring and implementing processes, and working and interacting with the testing lab and other ... call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do ...
Quality Engineer
$75K - $95K/yr
... monitoring and implementing processes, and working and interacting with the testing lab and other ... call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Senior Quality Manager
Columbus, OH · On-site
We have a rich history in the community and are and are proud to call Columbus our home. We are ... Monitor and report on quality KPIs, trends, and risks to the executive team and board as required ...
Quality Engineer
Cleveland, OH · On-site
$75K - $95K/yr
... monitoring and implementing processes, and working and interacting with the testing lab and other ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...
Quality Engineer
Cleveland, OH · On-site
$75K - $95K/yr
... monitoring and implementing processes, and working and interacting with the testing lab and other ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...
Possess strong typing, telephone etiquette, email monitoring, and time management skills, including ... Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude. What ...
Quick apply
Possess strong typing, telephone etiquette, email monitoring, and time management skills, including ... Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude. What ...
Assistant Manager-Call Center
Columbus, OH · On-site
$20.67/hr
... Monitoring call quality, customer satisfaction, and call resolution • Delivering new hire and continuous improvement training for all associates • Ensuring all Kenneth's standards are met each ...
Assistant Manager-Call Center
Columbus, OH · On-site
$20.67/hr
... Monitoring call quality, customer satisfaction, and call resolution • Delivering new hire and continuous improvement training for all associates • Ensuring all Kenneth's standards are met each ...
Assistant Manager-Call Center
$18.83 - $20.67/hr
... Monitoring call quality, customer satisfaction, and call resolution • Delivering new hire and continuous improvement training for all associates • Ensuring all Kenneth's standards are met each ...
Assistant Manager-Call Center
$18.83 - $20.67/hr
... Monitoring call quality, customer satisfaction, and call resolution • Delivering new hire and continuous improvement training for all associates • Ensuring all Kenneth's standards are met each ...
Analyze, develop, implement and monitor clinical QI initiatives to achieve healthy outcomes ... Or call Ashley Greene 407-478-0332 ext 169
Analyze, develop, implement and monitor clinical QI initiatives to achieve healthy outcomes ... Or call Ashley Greene 407-478-0332 ext 169
Senior Quality Specialist
Solon, OH · On-site
$76K - $105K/yr
Monitor inventory located at CoMan to ensure that product being used to consume is not past expiry ... Support quarterly PRC call and maintain Teams NUSA Product Release Coordinator site as well as ...
Senior Quality Specialist
Solon, OH · On-site
$76K - $105K/yr
Monitor inventory located at CoMan to ensure that product being used to consume is not past expiry ... Support quarterly PRC call and maintain Teams NUSA Product Release Coordinator site as well as ...
Senior Quality Specialist
Solon, OH · On-site
$76K - $105K/yr
Monitor inventory located at CoMan to ensure that product being used to consume is not past expiry ... Support quarterly PRC call and maintain Teams NUSA Product Release Coordinator site as well as ...
Senior Quality Specialist
Solon, OH · On-site
$76K - $105K/yr
Monitor inventory located at CoMan to ensure that product being used to consume is not past expiry ... Support quarterly PRC call and maintain Teams NUSA Product Release Coordinator site as well as ...
Call Center Supervisor
Dublin, OH · On-site
Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals. Complete ...
Call Center Supervisor
Dublin, OH · On-site
Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals. Complete ...
Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals. Complete ...
Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals. Complete ...
Quality Engineer
Lima, OH · On-site
$96K - $162K/yr
... call 1-888-336-0660. #LI-Onsite #LI-BS2 What you'll do... * Implement interim and permanent ... Establish and monitor quality target levels for each build * Provide input for design and assembly ...
Quality Engineer
Lima, OH · On-site
$96K - $162K/yr
... call 1-888-336-0660. #LI-Onsite #LI-BS2 What you'll do... * Implement interim and permanent ... Establish and monitor quality target levels for each build * Provide input for design and assembly ...
Quality Technician | 2nd Shift| SVP
Sharonville, OH · On-site
$16.50 - $22.25/hr
Monitor paste weights and size hourly in 4X. * Follow Lathe sampling procedure in 3X. * Check spot ... Stop, Call, Wait for QC lead, QC supervisor, QA engineer, QA manager when process is producing ...
Quality Technician | 2nd Shift| SVP
Sharonville, OH · On-site
$16.50 - $22.25/hr
Monitor paste weights and size hourly in 4X. * Follow Lathe sampling procedure in 3X. * Check spot ... Stop, Call, Wait for QC lead, QC supervisor, QA engineer, QA manager when process is producing ...
Quality Call Monitoring information
See Ohio salary details
$11.66 - $13.38
4% of jobs
$13.38 - $15.10
19% of jobs
$15.27 is the 25th percentile. Wages below this are outliers.
$15.10 - $16.83
17% of jobs
The median wage is $17.80 / hr.
$16.83 - $18.55
17% of jobs
$18.55 - $20.28
12% of jobs
$21.23 is the 75th percentile. Wages above this are outliers.
$20.28 - $22
11% of jobs
$22 - $23.73
7% of jobs
$23.73 - $25.45
5% of jobs
$25.45 - $27.17
3% of jobs
$27.17 - $28.90
3% of jobs
$28.90 - $30.62
1% of jobs
$11
$19
$30
How much do quality call monitoring jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for quality call monitoring in Ohio is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.92 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?
To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.
What is quality call monitoring?
A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.
What are the common day-to-day responsibilities of someone in a quality call monitoring role?
As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.
What are popular job titles related to Quality Call Monitoring jobs in Ohio? For Quality Call Monitoring jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Ohio look for? The top searched job categories for Quality Call Monitoring jobs in Ohio are:
$63K - $82K/yr
Full-time
Medical, Retirement, PTO
Posted 6 days ago
Job description
Location: Coshocton, OH
Cleveland-Cliffshas an immediate opportunity for a Quality Engineer in our Coshocton, OH facility. The ideal candidate will have prior steel industry experience or be open to working in the steel industry, be self-motivated, and thrive in a fast-paced work environment with complex operations.
Summary of Responsibilities:
Manage trials for development of new products and processes
Participate in the management of material flow through the disposition of distressed material in accordance with customer and internal standards and business imperatives
Collaborate with Operations, Engineering, Maintenance, and other technical resources to drive results
Support Sales / Quality Department order entry processes (RFQ, Spec Review, Capability)
Monitor quality of Coshocton products and processes by spot checking material, observing processes, and providing feedback to relevant departments
Cross train to fill vacancies, special coverage needs, and other assignments as they arise
Other duties as assigned based on business needs
Minimum Qualifications:
Bachelor's degree in Metallurgy, Materials Science, or closely related discipline
Ability to coordinate and execute a multitude of projects with minimal supervision
Data analysis skills necessary for data driven decision making
Excellent communication and interpersonal skills
Solid computer skills including Microsoft Office products
Preferred Qualifications:
Master's degree in Metallurgy, Chemical, and Materials Science
Experience in steelmaking or metals
5 + years of experience in a similar role
Relocationassistance may be considered for highly qualified candidates from outside the local area.
Cleveland-Cliffs is a leading North America-based steel producer with focus on value-added sheet products, particularly for the automotive industry. The Company is vertically integrated from the mining of iron ore, production of pellets and direct reduced iron, and processing of ferrous scrap through primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package, including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail tocareers@clevelandcliffs.comor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
About AK Steel
Sourced by ZipRecruiter
AK Steel is a leading producer of flat-rolled carbon, stainless, and electrical steel products in the United States. With a rich heritage spanning over a century, AK Steel is known for its commitment to innovation, quality, and customer satisfaction. AK Steel's product portfolio encompasses a wide range of steel solutions tailored to meet the needs of various industries, including automotive, construction, appliances, electrical, and packaging. The advanced manufacturing facilities and state-of-the-art technologies enable AK Steel to produce high-quality steel products that meet stringent specifications and performance requirements.
Industry
Manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
West Chester, OH, US
Year founded
1899