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Quality Assurance Program Manager Jobs in Decatur, IL

State of Illinois

Quality Assurance Reviewer

Decatur, IL · On-site

$70K - $99K/yr

... program access and operations management, reduce expenditures, and avoid quality control errors. * Conducts interviews with public assistance recipients and responsible relatives. * Analyzes data ...

State of Illinois

Quality Assurance Reviewer

Decatur, IL · On-site

$70K - $99K/yr

... program access and operations management, reduce expenditures, and avoid quality control errors. * Conducts interviews with public assistance recipients and responsible relatives. * Analyzes data ...

State of Illinois

Quality Assurance Reviewer

Decatur, IL · On-site

$70K - $99K/yr

... program access and operations management, reduce expenditures, and avoid quality control errors. * Conducts interviews with public assistance recipients and responsible relatives. * Analyzes data ...

Eaton

Program Manager - Engineering

Lincoln, IL · On-site

$97K - $143K/yr

... quality commitments. * Establish objectives, goals, and provide direction to the program and ... Ensure standard program management processes are utilized and adequate support to the program and ...

Eaton

Program Manager - Engineering

Lincoln, IL

$97K - $143K/yr

... and quality commitments. Establish objectives, goals, and provide direction to the program and ... Ensure standard program management processes are utilized and adequate support to the program and ...

Forvis Mazars

Manager, Assurance - 2237341

Decatur, IL · On-site

$108K - $130K/yr

Drive client service excellence by setting high standards for responsiveness and quality, fostering ... What We Offer Our robust total rewards program and flexible work environment reflect our commitment ...

Pacs

RN

Sullivan, IL · On-site

Participate in the development, maintenance and implementation of the facility's quality assurance program for the nursing service department. Participate in facility surveys (inspections) made by ...

ADM

Regional Quality and Food Safety Manager

Decatur, IL · On-site

$92K - $174K/yr

... programs, and procedures across the organization.Develop criteria and processes for QA ... manager.Relocation Assistance is available with this position.Excited about this role but don't ...

Goldwater Care Clinton

Director of Nursing

Clinton, IL · On-site

$100K - $115K/yr

Maintain an ongoing quality assurance program for the nursing department. Participate in facility ... TB management program for employees. Report occupational exposures to blood, body fluids ...

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All JobsQuality Assurance Program JobsQuality Assurance Program Manager JobsQuality Assurance Program Manager Jobs in Decatur, IL

Quality Assurance Program Manager information

See Decatur, IL salary details

$36.9K

$114.5K

$173.6K

How much do quality assurance program manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for quality assurance program manager in Decatur, IL is $114,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $140,200.00 per year, depending on experience, location, and employer.

What does a quality assurance program manager do?

A Quality Assurance Program Manager oversees the development and implementation of quality assurance processes within an organization. They ensure that products or services meet established standards of quality, reliability, and performance. This role involves coordinating QA teams, developing testing strategies, analyzing data, and working closely with other departments to resolve quality issues. They also play a key role in continuous improvement by identifying trends and recommending process enhancements. Ultimately, they help ensure customer satisfaction and regulatory compliance.

What are the key skills and qualifications needed to thrive as a quality assurance program manager?

To thrive as a Quality Assurance Program Manager, you need expertise in quality management systems, process improvement, and a relevant bachelor's degree, often in engineering or a related field. Familiarity with tools like ISO 9001 standards, Six Sigma methodologies, and QA software platforms such as Jira or Quality Center is typically required, along with certifications like ASQ or Six Sigma Black Belt. Strong leadership, analytical thinking, and effective communication skills help you manage teams and collaborate across departments. These skills ensure that quality standards are met, risks are mitigated, and products or services consistently meet customer and regulatory requirements.

How does a quality assurance program manager typically collaborate with cross-functional teams to ensure product quality?

A Quality Assurance Program Manager frequently partners with departments such as product development, engineering, and operations to embed quality standards throughout the product lifecycle. They facilitate regular meetings, coordinate testing schedules, and align on quality metrics to ensure everyone is working toward the same goals. This collaborative approach helps quickly identify and address potential issues, streamlining the path to consistent, high-quality outcomes. Effective communication and relationship-building are essential skills for managing these cross-functional efforts.

What is the difference between Quality Assurance Program Manager vs Quality Control Supervisor?

AspectQuality Assurance Program ManagerQuality Control Supervisor
CertificationsASQ CQE, Six Sigma, PMPISO 9001, Six Sigma, CQE (optional)
Work EnvironmentOversees quality systems across departments, strategic planningSupervises daily inspection and testing activities
Employer & Industry UsageManufacturing, aerospace, healthcare, softwareManufacturing, production, industrial settings

The Quality Assurance Program Manager focuses on developing and maintaining quality systems and processes, ensuring compliance and continuous improvement. In contrast, the Quality Control Supervisor manages daily inspection and testing to ensure products meet quality standards. Both roles are essential in quality management but differ in scope and responsibilities.

Is a quality assurance program manager a stressful job?

A quality assurance program manager role can be stressful due to the responsibility of ensuring product quality, meeting deadlines, and managing cross-functional teams. The job often requires attention to detail, problem-solving skills, and the ability to handle pressure during audits or product launches.

What job categories do people searching Quality Assurance Program Manager jobs in Decatur, IL look for?

The top searched job categories for Quality Assurance Program Manager jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Quality Assurance Program Manager jobs?

Cities near Decatur, IL with the most Quality Assurance Program Manager job openings:

Quality Assurance Program Manager jobs near you
Infographic showing various Quality Assurance Program Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,528 per year, or $55.1 per hour.

Quality Assurance Reviewer

Decatur, IL • On-site

State of Illinois
Public Administration • 11 - 50 employees

8.0

Company rating: 8.0 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

10th of 50 rated states

People enjoy working here

Good employer

Recommended by parents

Learn more about State of Illinoisexternal

$70K - $99K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Requisition ID: 57952 

Opening Date: 08/18/2026
Closing Date: 08/31/2026
​Agency: Department of Human Services
Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892) 
Skill Option: None 
Bilingual Option: 
Salary: Anticipated Salary: $5,834 - $8,307 per month ($70,008 - $99,684 per year)
Job Type: Salaried
Category: Full Time 
County: Macon
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

​ 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases.  Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures.  Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information.  Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement.  Travels in the performance of duties, including overnight stays.

Essential Functions
  • Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.
  • Conducts interviews with public assistance recipients and responsible relatives.
  • Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes.
  • Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review. 
  • Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
  • Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
  • Requires two (2) years of professional experience in casework or related area.
Preferred Qualifications
  • Three (3) years of professional experience administering a supplemental nutrition assistance program. 
  • Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
  • Two (2) years of professional experience utilizing public assistance interviewing techniques.
  • Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
  • Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.
Conditions of Employment
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • Requires the ability to work overtime and/or outside of regular business hours.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. 

Work Hours: 8:30am-5:00pm Monday-Friday; 1 hour unpaid lunch

Headquarter Location: 707 E Wood St, Decatur, Illinois, 62523

Family & Community Services

Region 1 Central

Administration

Medical Fields Office-Downstate/Macon County

Work County: Macon

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick days annually (Sick days carry over from year to year)
  • 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
    • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com
State of Illinois logo

About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Industry

Public administration

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

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