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Quality Assurance Agent Jobs (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · On-site

$19/hr

Monitor and audit agent calls to provide trends and lessons learned to both agents and operations * They provide the QA Supervisor with data on the status of the operation's quality assurance.

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Monitor and audit agent calls to provide trends and lessons learned to both agents and operations * They provide the QA Supervisor with data on the status of the operation's quality assurance.

Current

QA Lead, Risk Operations

New York, NY · On-site

Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance * Serve as Current's QA ...

Current

QA Lead, Risk Operations

New York, NY

Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance * Serve as Current's QA ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX

... agent performance. * Evaluate AI-generated insights and recommendations to ensure accuracy ... support quality assurance, coaching, reporting, and operational processes. * Stay informed on ...

CJ Logistics

Manager, Quality Assurance

Des Plaines, IL · On-site

$124K - $135K/yr

Manager, Quality Assurance CJ Logistics America is seeking a dedicated Manager, Quality Assurance ... As a champion of operational excellence, you will serve as a change agent to build and sustain a ...

New

CJ Logistics

Manager, Quality Assurance

Des Plaines, IL · On-site

$124K - $135K/yr

Manager, Quality Assurance CJ Logistics America is seeking a dedicated Manager, Quality Assurance ... As a champion of operational excellence, you will serve as a change agent to build and sustain a ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX

The Quality Assurance (QA) Analyst is responsible for evaluating the quality, consistency, and ... agent performance. * Evaluate AI-generated insights and recommendations to ensure accuracy ...

Verano

Quality Assurance Specialist

Albion, IL · On-site

$16/hr

As a QA Specialist, you are responsible for setting up and participating in experiments and ... agent. * Must comply with all laws, regulations, and policies associated with the industry.

Order

$135 - $150/hr

About the Role Order.co is looking for a Quality Assurance Manager to build a scalable way to ... Continuously refine the program based on business needs, agent feedback, and evolving technology ...

New

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

... agent performance. * Evaluate AI-generated insights and recommendations to ensure accuracy ... Previous Quality Assurance, coaching, training, or leadership experience preferred. * Strong ...

Verano

Quality Assurance Specialist

Rocky Hill, CT

$18/hr

As a QA Specialist, you are responsible for setting up and participating in experiments and ... agent. * Must comply with all laws, regulations, and policies associated with the industry.

Verano

Quality Assurance Specialist

Rocky Hill, CT · On-site

$18/hr

As a QA Specialist, you are responsible for setting up and participating in experiments and ... agent. * Must comply with all laws, regulations, and policies associated with the industry.

Verano

Quality Assurance Specialist

Albion, IL · On-site

$16/hr

As a QA Specialist, you are responsible for setting up and participating in experiments and ... agent. * Must comply with all laws, regulations, and policies associated with the industry.

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How much do quality assurance agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for quality assurance agent in the United States is $29.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.38 per hour, depending on experience, location, and employer.

What is a quality assurance agent?

Quality Assurance Agents are professionals responsible for ensuring that products or services meet established quality standards before they reach customers. They typically review processes, inspect products, and identify areas where improvements can be made. In many industries, they monitor performance, provide feedback, and help implement corrective actions to maintain high quality. QA Agents play a crucial role in minimizing defects and ensuring customer satisfaction.

How does a quality assurance agent typically collaborate with other departments to improve product or service quality?

Quality Assurance Agents frequently work alongside teams such as production, customer support, and product development to identify quality issues and implement corrective actions. They may participate in cross-functional meetings, share detailed reports on defects or customer complaints, and recommend process improvements based on their findings. Regular communication and feedback loops are key, as QA Agents help ensure that quality standards are understood and maintained across the organization. This collaborative approach not only helps resolve immediate issues but also drives long-term quality improvements.

What are the key skills and qualifications needed to thrive as a quality assurance agent, and why are they important?

To thrive as a Quality Assurance Agent, you need a keen eye for detail, analytical thinking, and a solid understanding of quality standards, often supported by a degree in a relevant field or prior QA experience. Familiarity with QA tools like Jira, test management systems, and certifications such as ISTQB are commonly required. Strong communication skills, problem-solving abilities, and teamwork help you stand out in this role. These skills ensure the delivery of high-quality products or services by identifying defects and supporting continuous improvement.

What is the difference between Quality Assurance Agent vs Quality Control Inspector?

AspectQuality Assurance AgentQuality Control Inspector
Primary FocusPreventing defects through process improvementsIdentifying defects in finished products
Work EnvironmentCollaborates with teams during developmentInspects products post-production
CertificationsOften requires QA certifications or trainingMay require specific industry inspection certifications
Employer UsageUsed across manufacturing, software, and service industriesCommon in manufacturing and production sectors

While both roles aim to ensure product quality, a Quality Assurance Agent focuses on preventing defects during the development process, whereas a Quality Control Inspector primarily detects defects in finished products. Understanding these differences helps organizations assign the right responsibilities and improve overall quality management.

Is a quality assurance agent a good entry-level job?

A quality assurance agent is often considered a suitable entry-level position, as it typically requires minimal prior experience and focuses on basic skills like attention to detail and communication. It can provide a foundation for careers in quality control, testing, or related fields, often involving training on tools such as testing software or documentation processes.

What are the duties of a quality assurance agent?

A quality assurance agent is responsible for inspecting products or services to ensure they meet quality standards and specifications. They perform tests, document findings, identify defects, and collaborate with production or development teams to improve processes. Attention to detail and knowledge of testing tools or procedures are essential for this role.
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Quality Assurance Agent jobs near you
Infographic showing various Quality Assurance Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $60,925 per year, or $29.3 per hour.

Quality Assurance Specialist

ACD Direct

Farmington, UT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Quality Assurance Specialist - Remote
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.
What will you do?
  • Conduct client calibration calls.
  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations
  • They provide the QA Supervisor with data on the status of the operation's quality assurance.
  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and
  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for
  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.
  • Respond to QA issues via ticket and/or emails with urgency and immediacy.
  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.
  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.
  • Cross-train in the day-to-day call center skills, tasks, and projects.
  • Perform any additional duties assigned to them.

What does it take?
  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.
  • 1+ year experience working in a virtual contact center environment.
  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).
  • Time management and customer service skills

How we will support you?
- Remote Work - No commute time to the office
- Equipment Provided:
  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:
  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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