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Quality Associate Jobs in Puerto Rico (NOW HIRING)

Kelly Services

PR

The Quality Associate supports the Global Biologics Quality Function within Operations. Expectations that the Quality Associate III will maintain high-quality levels on all aspects of their job ...

Abbott

Associate Quality Engineer

Barceloneta, PR · On-site

$45K - $89K/yr

Job Title Associate Quality Engineer About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating ...

Kelly Services

PR

$17/hr

How about this one? We're seeking a Associate Quality Control - Incoming to work with one of out top biotechnology industry client at the East area of PR. With us, it's all about finding the job that ...

Abbott

Associate Quality Engineer

Barceloneta, PR · On-site

$45K - $89K/yr

Job Title Associate Quality Engineer About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating ...

Amgen

Associate Quality Control Microbiology

Juncos, PR · On-site

Associate Quality Control - Microbiology What you will do Let's do this. Let's change the world. In this vital role, you will be responsible for analytical testing, sample and data management, method ...

Validation & Engineering Group, Inc

PR

Associate Quality Analyst QUALIFICATIONS: * Bachelor's degree in Natural Sciences, preferably Biology, Chemistry or related field. * Experience in a Quality or technical field in the Pharmaceutical ...

New

Kelly Services

PR

Associate's degree + 2 years of Quality work experience OR? Bachelor's degree + 6 months of Quality work experience? OR Master's degree. * Experience in plant quality assurance for aseptic areas ...

Validation & Engineering Group, Inc

PR · On-site

Associate Quality Analyst II Description: Responsible for implementing and maintaining the effectiveness of the quality system while providing quality oversight for referral management, call center ...

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Quality Associate information

What is a quality associate?

Quality Associates are professionals responsible for ensuring that products or services meet established quality standards before reaching customers. They assist in monitoring production processes, performing inspections, and documenting quality issues or defects. Quality Associates also help implement quality control procedures and work closely with other departments to resolve any quality-related problems. Their role is essential in maintaining compliance with regulatory requirements and ensuring customer satisfaction.

What does a quality associate do?

A quality associate works as part of a team, typically in the manufacturing industry, to inspect and audit a factory to ensure that production follows the necessary protocols and delivers the expected results. In this role, your responsibilities involve all aspects of quality control. You test procedures and make adjustments as required to meet goals and deadlines. As part of your duties, you log your findings and implement a plan for the smooth operation of the line for the long-term. Some people in this career specialize in a particular facet of the manufacturing process.

What are the key skills and qualifications needed to thrive as a quality associate, and why are they important?

To thrive as a Quality Associate, you need attention to detail, knowledge of quality control principles, and often a degree in science, engineering, or a related field. Familiarity with quality management systems (such as ISO 9001), statistical analysis tools, and documentation software is typically required. Strong analytical thinking, communication skills, and problem-solving abilities help you collaborate across teams and address process issues effectively. These skills and qualities ensure that products and processes consistently meet standards, minimizing errors and maintaining compliance.

What are some common challenges quality associates face when working on cross-functional teams?

Quality Associates often collaborate with departments like manufacturing, engineering, and regulatory affairs to ensure product quality standards are met. One common challenge is balancing differing priorities—while production teams may be focused on output and speed, Quality Associates must prioritize compliance and thorough documentation. Navigating these competing interests requires strong communication skills and a proactive approach to problem-solving. Building positive relationships across teams and fostering a culture of quality can help overcome these challenges and ensure successful outcomes.

What is the difference between Quality Associate vs Quality Technician?

AspectQuality AssociateQuality Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ASQ CQPAHigh school diploma; certifications like CQTA are common but not always required
Work EnvironmentOffice settings, manufacturing floors, labsManufacturing plants, labs, production lines
Employer & Industry UsageManufacturing, healthcare, aerospace, automotiveManufacturing, electronics, pharmaceuticals
Common Search & ComparisonOften compared for entry-level quality rolesSimilar roles but more technical focus

While both roles focus on quality assurance, a Quality Associate typically handles documentation, audits, and process improvements, often in office or administrative settings. A Quality Technician usually performs hands-on inspections, testing, and data collection directly on the production floor. Both roles are essential in maintaining product quality but differ in their daily tasks and work environments.

More about Quality Associate jobs

What are the most commonly searched types of Quality jobs in Puerto Rico?

The most popular types of Quality jobs in Puerto Rico are:

What are popular job titles related to Quality Associate jobs in Puerto Rico?

For Quality Associate jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Quality Associate jobs in Puerto Rico look for?

The top searched job categories for Quality Associate jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Quality Associate jobs?

Cities in Puerto Rico with the most Quality Associate job openings:

Quality Associate jobs near you
Infographic showing various Quality Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Associate, Retail Channels (Call Center Quality)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 18 days ago

Job description

The Associate, Retail Channels (Quality) Measures the contact center performance and identifies opportunities for improvement, both individually and holistically, across all customer interactions. The team audits high risk transactions for compliance, risk, customer expectations and experience, accuracy and completeness. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

  • Determines Contact Center quality standards by monitoring inbound and outbound calls, documenting results, and evaluating performance against established Quality Assurance (QA) standards and guidelines.
  • Verifies Contact Center performance by assessing adherence to scripts, product knowledge, customer service and collections skills, greeting protocols, diction, active listening, etiquette, objection handling, efficiency, and call closing techniques.
  • Provides feedback to Contact Center management by monitoring calls, reviewing customer feedback, and conducting feedback sessions with staff.
  • Evaluates team members by assessing the effectiveness of customer interactions, providing quality ratings, identifying training opportunities, and assisting in the development and delivery of training programs.
  • Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and procedures, recommending process improvements, developing new quality models, and implementing approved changes.
  • Maintains professional and technical knowledge of banking regulations, industry standards, and best practices through continuous learning and benchmarking.
  • Ensures adherence to all applicable banking regulations, compliance requirements, and internal policies while conducting quality reviews and evaluations.
  • Analyzes quality trends, customer feedback, and performance metrics to identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences.
  • Contributes to the achievement of departmental and organizational goals by accomplishing assigned projects and related responsibilities.
  • Ensures a high-quality customer experience across all service requests, including adherence to First Call Resolution (FCR) standards.
  • Monitors adherence to established schedules, including Not Ready time, lunch periods, break durations, and login/logout activities for Contact Center staff.
  • Provides feedback regarding the user experience with core applications and systems; identifies and reports recurring issues related to database segmentation, system functionality, or operational procedures.
  • Monitors compliance with quality assurance requirements and provides written feedback to improve call quality, accuracy, productivity, and customer experience.
  • Identifies potential risks, compliance concerns, operational issues, or red flags and escalates them to the appropriate department for resolution.
  • Provides written and verbal feedback, coaching, and recommendations to Contact Center leadership to support continuous improvement and employee development.
  • Partners with Contact Center leadership and business units to support quality initiatives, improve service delivery, and promote a culture of continuous improvement.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or a related field required.
  • Minimum of two (2) years of relevant experience in a call center environment required.
  • The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Service- and people-oriented, with strong interpersonal skills. Must be supportive, communicative, attentive, and able to remain calm and courteous under pressure while effectively handling challenging situations.
  • Strong understanding of company products, policies, and services.
  • Knowledge of banking products, customer servicing practices, and operational procedures.
  • Excellent listening, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
  • Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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