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Quality Associate Jobs in Coamo, PR (NOW HIRING)

medplast

Quality - Quality Engineer I

Vega Baja, PR · On-site

$60K - $78K/yr

Quality Engineer I Position Description/Responsibilities: Entry-level to intermediate Quality Engineer responsible for providing technical support to manufacturing and quality systems under ...

medplast

Quality - Quality Engineer I

Vega Baja, PR · On-site

$60K - $78K/yr

Quality Engineer I Position Description/Responsibilities: Entry-level to intermediate Quality Engineer responsible for providing technical support to manufacturing and quality systems under ...

medplast

Quality - Quality Engineer I

Vega Baja, PR · On-site

$60K - $78K/yr

Quality Engineer I Position Description/Responsibilities: Entry-level to intermediate Quality Engineer responsible for providing technical support to manufacturing and quality systems under ...

West Pharmaceutical Services

Quality Auditor

Cidra, PR · On-site

This role provides total manufacturing quality inspection services including quality inspection ... Associate degree in Science, Math, or related field preferred. Work Experience * No minimum ...

West Pharmaceutical Services

Quality Auditor

Cidra, PR · On-site

This role provides total manufacturing quality inspection services including quality inspection ... Associate degree in Science, Math, or related field preferred. Work Experience * No minimum ...

C-Axis, Inc.

Quality Engineer

Caguas, PR · On-site

$62K - $68K/yr

Responsible for Quality function activities during the production process including working with Quality Technician, Engineering, and customers on method of inspections, development of inspection ...

CYNET SYSTEMS

Quality Engineer

San Juan, PR · On-site

$25/hr

* The line support quality engineer will serve as primary QA personnel supporting the day to day manufacturing operations in AVPR. * The individual performing this role will have to create a strong ...

C-Axis

Quality Engineer

Caguas, PR

$70K - $90K/yr

Responsible for Quality function activities during the production process including working with Quality Technician, Engineering, and customers on method of inspections, development of inspection ...

Ultimate Solutions

Quality Engineer

San Juan, PR

$70K - $91K/yr

Position Summary The Quality Engineer will support quality and compliance activities within a regulated Medical Device environment. This role is responsible for equipment (testing) validations, test ...

trane technologies

Quality Engineer

Arecibo, PR · On-site

$62K - $80K/yr

Experience collaborating with Suppliers to ensure part and component quality. Where is the work: Arecibo Facility, Puerto Rico What you will do: * Leads and participates actively in identifying and ...

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All JobsQuality Associate JobsQuality Associate Jobs in Coamo, PR

Quality Associate information

See Coamo, PR salary details

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How much do quality associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for quality associate in Coamo, PR is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $27.79 per hour, depending on experience, location, and employer.

What is a quality associate?

Quality Associates are professionals responsible for ensuring that products or services meet established quality standards before reaching customers. They assist in monitoring production processes, performing inspections, and documenting quality issues or defects. Quality Associates also help implement quality control procedures and work closely with other departments to resolve any quality-related problems. Their role is essential in maintaining compliance with regulatory requirements and ensuring customer satisfaction.

What does a quality associate do?

A quality associate works as part of a team, typically in the manufacturing industry, to inspect and audit a factory to ensure that production follows the necessary protocols and delivers the expected results. In this role, your responsibilities involve all aspects of quality control. You test procedures and make adjustments as required to meet goals and deadlines. As part of your duties, you log your findings and implement a plan for the smooth operation of the line for the long-term. Some people in this career specialize in a particular facet of the manufacturing process.

What are the key skills and qualifications needed to thrive as a quality associate, and why are they important?

To thrive as a Quality Associate, you need attention to detail, knowledge of quality control principles, and often a degree in science, engineering, or a related field. Familiarity with quality management systems (such as ISO 9001), statistical analysis tools, and documentation software is typically required. Strong analytical thinking, communication skills, and problem-solving abilities help you collaborate across teams and address process issues effectively. These skills and qualities ensure that products and processes consistently meet standards, minimizing errors and maintaining compliance.

What are some common challenges quality associates face when working on cross-functional teams?

Quality Associates often collaborate with departments like manufacturing, engineering, and regulatory affairs to ensure product quality standards are met. One common challenge is balancing differing priorities—while production teams may be focused on output and speed, Quality Associates must prioritize compliance and thorough documentation. Navigating these competing interests requires strong communication skills and a proactive approach to problem-solving. Building positive relationships across teams and fostering a culture of quality can help overcome these challenges and ensure successful outcomes.

What is the difference between Quality Associate vs Quality Technician?

AspectQuality AssociateQuality Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like ASQ CQPAHigh school diploma; certifications like CQTA are common but not always required
Work EnvironmentOffice settings, manufacturing floors, labsManufacturing plants, labs, production lines
Employer & Industry UsageManufacturing, healthcare, aerospace, automotiveManufacturing, electronics, pharmaceuticals
Common Search & ComparisonOften compared for entry-level quality rolesSimilar roles but more technical focus

While both roles focus on quality assurance, a Quality Associate typically handles documentation, audits, and process improvements, often in office or administrative settings. A Quality Technician usually performs hands-on inspections, testing, and data collection directly on the production floor. Both roles are essential in maintaining product quality but differ in their daily tasks and work environments.

More about Quality Associate jobs

What cities near Coamo, PR are hiring for Quality Associate jobs?

Cities near Coamo, PR with the most Quality Associate job openings:

Quality Associate jobs near you
Infographic showing various Quality Associate job openings in Coamo, PR as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,444 per year, or $23.8 per hour.

Associate, Retail Channels (Call Center Quality)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 18 days ago

Job description

The Associate, Retail Channels (Quality) Measures the contact center performance and identifies opportunities for improvement, both individually and holistically, across all customer interactions. The team audits high risk transactions for compliance, risk, customer expectations and experience, accuracy and completeness. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

  • Determines Contact Center quality standards by monitoring inbound and outbound calls, documenting results, and evaluating performance against established Quality Assurance (QA) standards and guidelines.
  • Verifies Contact Center performance by assessing adherence to scripts, product knowledge, customer service and collections skills, greeting protocols, diction, active listening, etiquette, objection handling, efficiency, and call closing techniques.
  • Provides feedback to Contact Center management by monitoring calls, reviewing customer feedback, and conducting feedback sessions with staff.
  • Evaluates team members by assessing the effectiveness of customer interactions, providing quality ratings, identifying training opportunities, and assisting in the development and delivery of training programs.
  • Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and procedures, recommending process improvements, developing new quality models, and implementing approved changes.
  • Maintains professional and technical knowledge of banking regulations, industry standards, and best practices through continuous learning and benchmarking.
  • Ensures adherence to all applicable banking regulations, compliance requirements, and internal policies while conducting quality reviews and evaluations.
  • Analyzes quality trends, customer feedback, and performance metrics to identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences.
  • Contributes to the achievement of departmental and organizational goals by accomplishing assigned projects and related responsibilities.
  • Ensures a high-quality customer experience across all service requests, including adherence to First Call Resolution (FCR) standards.
  • Monitors adherence to established schedules, including Not Ready time, lunch periods, break durations, and login/logout activities for Contact Center staff.
  • Provides feedback regarding the user experience with core applications and systems; identifies and reports recurring issues related to database segmentation, system functionality, or operational procedures.
  • Monitors compliance with quality assurance requirements and provides written feedback to improve call quality, accuracy, productivity, and customer experience.
  • Identifies potential risks, compliance concerns, operational issues, or red flags and escalates them to the appropriate department for resolution.
  • Provides written and verbal feedback, coaching, and recommendations to Contact Center leadership to support continuous improvement and employee development.
  • Partners with Contact Center leadership and business units to support quality initiatives, improve service delivery, and promote a culture of continuous improvement.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or a related field required.
  • Minimum of two (2) years of relevant experience in a call center environment required.
  • The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Service- and people-oriented, with strong interpersonal skills. Must be supportive, communicative, attentive, and able to remain calm and courteous under pressure while effectively handling challenging situations.
  • Strong understanding of company products, policies, and services.
  • Knowledge of banking products, customer servicing practices, and operational procedures.
  • Excellent listening, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
  • Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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