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IANS

Research Interviewer

Boston, MA · On-site

About the Role The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior ...

IANS

Research Interviewer

Boston, MA · Hybrid

About the Role The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior ...

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How much do qualitative research interviewer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for qualitative research interviewer in the United States is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $19.23 per hour, depending on experience, location, and employer.

What does a qualitative research interviewer do?

A Qualitative Research Interviewer conducts in-depth interviews with participants to gather detailed information, opinions, and experiences on specific topics. They use open-ended questions and active listening techniques to explore attitudes, beliefs, and motivations. Their work helps researchers gain a deeper understanding of complex issues that cannot be captured through quantitative surveys alone, and the data collected often informs policy, product development, or academic studies.

What are the key skills and qualifications needed to thrive as a qualitative research interviewer?

To thrive as a Qualitative Research Interviewer, you need strong interviewing, analytical, and note-taking skills, typically supported by a degree in social sciences or a related field. Familiarity with qualitative data analysis software (such as NVivo or ATLAS.ti), digital recording tools, and transcription systems is often required. Excellent communication, empathy, and active listening set top performers apart by fostering trust and eliciting rich, detailed responses. These skills are crucial for collecting high-quality, meaningful data that underpins robust and credible research insights.

What are some common challenges faced by qualitative research interviewers when conducting interviews, and how can they be addressed?

Qualitative Research Interviewers often encounter challenges such as building rapport with participants, managing sensitive topics, and ensuring unbiased data collection. Establishing trust is crucial, as participants may be hesitant to share honest or detailed responses without it. Additionally, interviewers must remain neutral and avoid leading questions to preserve the integrity of the data. Preparation, effective communication skills, and ongoing training in ethical interviewing practices can help address these challenges and ensure high-quality research outcomes.

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Research Interviewer

Boston, MA • On-site

IANS
Network Security • 11 - 50 employees
Learn more about IANSexternal

Full-time

Re-posted 19 days ago

Job description

Compensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office.
About the Role
The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.
Core Responsibilities
Interview Coordination & Scheduling (~50% of time)
  • Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement)
  • Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely
  • Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines

Conducting Interviews & Data Review (~50% of time)
  • Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week
  • Adhere to the established interview protocol, showing judgment for using probing
  • Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent
  • Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription
  • Edit and process verbatim quotes from interview recordings: remove filler words (e.g., "um,"), fix grammar, and ensure quotes are fully coherent and attributable - while preserving the interviewee's authentic voice
  • Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream

Requirements:
Must-Haves:
  • 5 years of relevant experience, or a bachelor's degree + 1 year of relevant experience with executives/senior professionals
  • Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives
  • Ability to 'read the room', build relationships, and direct conversations with senior level executives
  • A client-first mentality-our clients are our first priority, and you will be representing IANS while interviewing them

Nice-to-Have:
  • Experience interfacing with other teams, coordinating client outreach, scheduling, and follow-up
  • Experience working with quotas and targets, in market or applied research settings
  • Qualitative data collection experience
  • B2B experience strongly preferred
  • Familiarity with cybersecurity concepts and terminology
  • Experience with Qualtrics and other data collection tools; AI tools (e.g., Copilot)

Not-Needed:
  • Deep/senior level cybersecurity experience

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