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Qa Jobs in Utah (NOW HIRING)

InstantServe LLC

Lead QA

Salt Lake City, UT · On-site

Lead QA Location: Utah Duration: 12+ Months Preferred/required skills: QA (12-15 months with the possibility of extension) In order for a Lead QA to step in and develop the testing practices and ...

SoFi

Quality Assurance Analyst

Cottonwood Heights, UT · On-site

The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves ...

Hrmango

QUALITY ASSURANCE MANAGER

Salt Lake City, UT · On-site

QUALITY ASSURANCE MANAGER Salt Lake City area food processing facility is looking for a Quality Assurance Manager to join their Management and take responsibility for the Quality and Foods Safety of ...

Wipro Limited

QUALITY ASSURANCE (QA) LEAD L2

Redmond, UT · On-site

$60K - $148.50K/yr

QUALITY ASSURANCE (QA) LEAD L2 City: Redmond State/Province: Washington Posting Start Date: 5/13/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

HRmango

QUALITY ASSURANCE MANAGER

Salt Lake City, UT

QUALITY ASSURANCE MANAGER Salt Lake City area food processing facility is looking for a Quality Assurance Manager to join their Management and take responsibility for the Quality and Foods Safety of ...

Instant Serve LLC

Lead QA

Salt Lake City, UT · On-site

QA (9-12 months with the possibility of extension) In order for a Lead QA to step in and develop the testing practices and procedures of the various OVRS applications, they will need the following ...

Growve

Quality Assurance Inspector

Ogden, UT · On-site

Quality Assurance Inspector Position Overview: In this role, The Quality Assurance Inspector will be managing and maintaining the quality control compliance, reviewing batch records, inspecting ...

SoFi

Quality Assurance Analyst

Cottonwood Heights, UT · On-site

The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves ...

Growve

Quality Assurance Inspector

Ogden, UT · On-site

Quality Assurance Inspector Position Overview: In this role, The Quality Assurance Inspector will be managing and maintaining the quality control compliance, reviewing batch records, inspecting ...

corpay

QA Analyst

South Jordan, UT · On-site

You will report directly to one of our QA Managers and regularly collaborate with teams. This role is mostly in manual testing, with a focus on functional, integration and regression, it also ...

Corpay

QA Analyst

South Jordan, UT · On-site

You will report directly to one of our QA Managers and regularly collaborate with teams. This role is mostly in manual testing, with a focus on functional, integration and regression, it also ...

Corpay

QA Analyst

South Jordan, UT · On-site

You will report directly to one of our QA Managers and regularly collaborate with teams. This role is mostly in manual testing, with a focus on functional, integration and regression, it also ...

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How much do qa jobs pay per hour?

As of May 28, 2026, the average hourly pay for qa in Utah is $40.85, according to ZipRecruiter salary data. Most workers in this role earn between $33.27 and $49.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a QA (Quality Assurance) professional, and why are they important?

To thrive as a QA professional, you need a strong understanding of software testing principles, attention to detail, and knowledge of quality assurance methodologies, often supported by a degree in computer science or a related field. Familiarity with automated testing tools (such as Selenium or JUnit), bug tracking systems (like Jira), and possibly certifications like ISTQB are highly valuable. Excellent analytical skills, effective communication, and a collaborative mindset help QA professionals identify issues and work efficiently with development teams. These skills are essential to ensure software reliability, user satisfaction, and the overall success of development projects.

What are some common challenges Quality Assurance (QA) professionals face when working with cross-functional teams?

QA professionals often encounter challenges such as differing priorities between development and testing teams, tight project deadlines, and communication gaps that can lead to misunderstandings about requirements or bug severity. Successfully navigating these challenges requires strong collaboration skills, proactive communication, and a solutions-focused mindset. QA team members frequently act as a bridge between developers, product managers, and other stakeholders to ensure quality standards are met throughout the software development lifecycle.

What are QA (Quality Assurance) professionals?

QA (Quality Assurance) professionals are responsible for ensuring that products, usually software or hardware, meet specified quality standards before they are released to customers. They design and execute tests, identify defects, and work with development teams to improve processes and product reliability. Their goal is to prevent issues, ensure user satisfaction, and help organizations deliver high-quality outcomes efficiently.

What is the difference between Qa vs Software Tester?

AspectQaSoftware Tester
CertificationsQA certifications, ISTQBISTQB, Certified Software Tester
Work EnvironmentQuality assurance teams, development cyclesTesting labs, development projects
Industry UsageUsed broadly in software, manufacturing, and product industriesPrimarily in software development

Qa (Quality Assurance) professionals focus on overall process improvement, standards, and preventing defects across the entire development cycle. Software Testers primarily execute test cases to identify bugs. While both roles involve testing, Qa has a broader scope including process audits, documentation, and quality standards, whereas Software Testers concentrate on executing tests and reporting issues.

What are the most commonly searched types of Qa jobs in Utah? The most popular types of Qa jobs in Utah are:
What are popular job titles related to Qa jobs in Utah? For Qa jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Qa jobs in Utah look for? The top searched job categories for Qa jobs in Utah are:
What cities in Utah are hiring for Qa jobs? Cities in Utah with the most Qa job openings:
Qa jobs near you

Quality Assurance Specialist

Salt Lake Valley Emergency Communications Center

West Valley City, UT • On-site

$66.23K - $70.26K/yr

Full-time

Posted 8 days ago

Job description

Description
The Quality Assurance and Quality Improvement (QA/QI) Specialist is responsible for conducting, coordinating, monitoring, and supporting Quality Assurance and Quality Improvement activities within the Salt Lake Valley Emergency Communications Center (SLVECC). This position performs quality assurance evaluations related to emergency and non-emergency communications, including calltaking, dispatching, protocol compliance, customer service, and operational performance standards.
The QA/QI Specialist reviews operational performance, analyzes trends, provides one-on-one coaching and constructive feedback, identifies opportunities for improvement, and collaborates with Operations, Training, Technical Services, and Leadership staff to support continuous organizational improvement initiatives.
This position supports the agency's commitment to accountability, professionalism, consistency, operational excellence, employee development, and continuous improvement while promoting compliance with agency policies, APCO/NENA standards, accreditation requirements, and industry best practices.
Essential Duties and Responsibilities:
Quality Assurance & Evaluation Functions
• Conduct objective quality assurance evaluations of emergency and non-emergency calls, Medical, Fire, and Police Emergency Dispatch (ED) call processing, radio transmissions, CAD documentation, and protocol compliance.
• Review employee performance for adherence to agency policies, procedures, protocols, customer service expectations, and operational standards.
• Ensure evaluation consistency, fairness, and objectivity through standardized QA/QI practices.
• Monitor compliance with APCO, NENA, agency, state, federal, accreditation, and other applicable standards.
• Document findings, observations, trends, commendable performance, and deficiencies accurately and objectively.
• Maintain accurate documentation of evaluations, feedback sessions, coaching activities, and QA/QI records.
Quality Improvement Functions
  • Identify operational risks, performance trends, recurring issues, and improvement opportunities.
  • Analyze QA data and operational metrics to identify systemic gaps, individual coaching opportunities, and emerging performance patterns.
  • Collaborate with Training staff to identify educational gaps, training deficiencies, and employee development needs.
  • Assist with the development, implementation, and continuous improvement of Continuing Education and Continuous Dispatch Education (CDE) initiatives based on identified QA/QI trends, operational needs, and performance improvement opportunities.
  • Recommend process, workflow, protocol, and operational improvements designed to improve service delivery and operational effectiveness.
  • Assist with post-training performance monitoring and employee development initiatives.
  • Support agency efforts related to liability reduction, accreditation compliance, operational readiness, and organizational effectiveness.
  • Participate in operational improvement initiatives related to quality assurance, training, customer service, and operational efficiency.

Coaching & Professional Development
  • Provide constructive, respectful, objective, and improvement-focused feedback to Communications Officers and trainees.
  • Assist with employee Performance Improvement Plans (PIPs) through quality assurance feedback, coaching support, and identified training recommendations.
  • Support supervisors, trainers, and leadership staff with employee coaching, mentoring, corrective action recommendations, and development plans.
  • Participate in performance review discussions and performance improvement initiatives as assigned.
  • Maintain daily communications with personnel to ensure comprehension and proper utilization of dispatch protocols, software systems, agency standards, and local policies.
  • Promote a non-punitive, improvement-focused QA/QI culture that encourages accountability and professional growth.
  • Recognize exemplary employee performance and identify opportunities for continued development.

Reporting & Data Analysis
  • Compile statistical reports, trend analyses, quality metrics, and performance summaries.
  • Track agency Key Performance Indicators (KPIs) and QA/QI performance measures.
  • Prepare reports and presentations for Command Staff, Executive Leadership, operational meetings, committees, and review groups.
  • Assist leadership with identifying recurring operational issues and recommending sustainable corrective actions based on QA/QI findings and operational trends.

Administrative & Operational Responsibilities
  • Participate in QA/QI Oversight Committee meetings, operational review groups, and partner agency committees as assigned.
  • Assist with policy and procedure review related to quality assurance and continuous improvement initiatives.
  • Remain current on public safety communications standards, technologies, protocols, accreditation requirements, and industry best practices.
  • Maintain confidentiality of sensitive employee, operational, and agency information.
  • Support cross-divisional collaboration between Operations, Training, and Quality Assurance functions.
  • Work operational assignments or Communications Officer functions during urgent staffing needs or emergency operational situations as assigned.
  • Maintain regular and predictable attendance, including evenings, weekends, holidays, rotating shifts, and non-traditional schedules as required.
  • Perform additional duties as assigned.

Working Conditions
Work is performed in a fast-paced Emergency Communications Center environment operating twenty-four (24) hours per day, seven (7) days per week. Employees may be exposed to stressful, traumatic, emotionally intense, or critical incident situations involving emergency communications and life-threatening events.
The position requires extended periods of sitting, standing, typing, computer work, walking, and occasional lifting in an office and communications center environment.
Ability to work flexible schedules, including evenings, weekends, holidays, overtime, rotating shifts, and non-traditional hours to support operational and organizational needs is required.
External applicants with equivalent experience may be considered as meeting the qualifications for this position. All such experience will be evaluated by Human Resources and the leadership team to determine qualification status and appropriate compensation
Requirements
Minimum Qualifications and Experience
  • Must have High School Diploma or G.E.D.
  • Must have at least (5) five years of full-time experience as an Emergency 9-1-1 Dispatcher.
  • Must have at least four (4) years progressively responsible experience in Quality Assurance, training, operations support, employee development, or public safety communications operational support functions within an Emergency Communications Center.
  • Prior experience in Quality Assurance, training, coaching, employee development, or operational improvement initiatives within a public safety communications environment preferred.
  • Must have excellent writing skills, including spelling and grammar, and concise paraphrasing skills.
  • Must have Quality Assurance/Quality Improvement in Emergency 9-1-1 Public Safety skill set. APCO Quality Assurance/Quality Assurance certification preferred.
  • Must have CPR Certification
  • Must have Communications Training Officer (CTO) Certification. APCO (CTO) certification preferred.
  • Must obtain APCO Certified Communications Manager (CCM) Certification within one year of hire.
  • Must obtain CPR Instructor Certification within 6 months of hire.
  • Must have Crisis Intervention (CIT) Training within 6 months of hire.
  • Must have strong written and verbal communication skills, including spelling, grammar, reporting, paraphrasing, and presentation skills.
  • Must have proficiency with Microsoft Office products, CAD systems, QA software platforms, call recording systems, and related public safety technologies.
  • Must pass drug screen and background check.

Technical and System Knowledge
  • Knowledge of research methods, techniques, and/or sources of information.
  • Knowledge of Emergency 9-1-1 communications systems, Computer-Aided Dispatch (CAD) systems, call recording software, agency policies, operational procedures, and public safety communication processes.
  • Superior attention to detail, analytical thinking, and effective communication skills in evaluating Dispatcher performance and delivering constructive feedback.
  • Knowledge of APCO/NENA Quality Assurance Standards.

Critical Interpersonal Skills
  • Ability to communicate professionally, tactfully, and effectively with employees at all organizational levels.
  • Ability to provide constructive feedback in a respectful, objective, and improvement-focused manner.
  • Ability to maintain professionalism during difficult conversations, conflict resolution, and performance-related discussions.
  • Strong active listening, coaching, mentoring, and interpersonal communication skills.
  • Ability to maintain neutrality, fairness, confidentiality, and discretion regarding sensitive employee and operational matters.
  • Ability to build collaborative working relationships across Operations, Training, and Leadership divisions.
  • Ability to exercise emotional intelligence and professionalism in high-stress or emotionally charged situations.
  • Ability to support and promote a positive, accountable, and continuous improvement-focused work environment.

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