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Qa Customer Success Jobs (NOW HIRING)

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Quality assurance (QA) * Go-live achievement * Deliver end-user training, both virtual and in ...

Ostro by Veeva

Customer Success Manager - Quality

Customer Success Manager - Quality Team: Product Management & Alliances Country: United Kingdom Remote Work Available: Yes Veeva Systems is a mission-driven organization and pioneer in industry cloud ...

New

PROLIM Global Corporation

QA

Princeton, NJ · On-site

Princeton NJ Quality Assurance (QA) Consultant The role of a Quality Assurance (QA) Consultant ... and customer UAT. • Documenting defects clearly, tracking resolution, and retesting fixes to ...

Veeva Systems

Customer Success Manager - Quality

Customer Success Manager - Quality Team: Product Management & Alliances Country: United Kingdom Remote Work Available: Yes Veeva Systems is a mission-driven organization and pioneer in industry cloud ...

Powermatic

Quality Assurance

Georgetown, TX · On-site

Provide direct assurance to customers via QMS info packet and/or direct response to customer Quality System questionnaires. * Assist with Standard Operating Procedures (SOPs), work instructions, and ...

Leidos

Quality Assurance (QA) Lead

Sterling, VA · On-site

$92K - $166K/yr

The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory ...

Midway Staffing

QA

Glendale Heights, IL

$18.50/hr

Come join a team that puts people first and success within reach. Overview: We are seeking a detail ... The QA Inspector will ensure products meet company quality standards, specifications, and customer ...

Leidos

Quality Assurance (QA) Lead

Reston, VA · On-site

$92K - $166K/yr

The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory ...

Leidos

Quality Assurance (QA) Lead

Burke, VA · On-site

$92K - $166K/yr

The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Meet and maintain individual performance metrics, including call quality scores (QA average of 90 ...

Leidos

Quality Assurance (QA) Lead

Herndon, VA · On-site

$92K - $166K/yr

The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory ...

Leidos

Quality Assurance (QA) Lead

Chantilly, VA · On-site

$92K - $166K/yr

The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Meet and maintain individual performance metrics, including call quality scores (QA average of 90 ...

Powermatic Associates Inc

Quality Assurance

Georgetown, TX · On-site

$57K - $72K/yr

Provide direct assurance to customers via QMS info packet and/or direct response to customer Quality System questionnaires. * Assist with Standard Operating Procedures (SOPs), work instructions, and ...

New

Computech Corporation

Quality Assurance

Columbus, OH · On-site

Company Description Computech Corporation provides IT and consulting services to various customers ... This position will function as a highly skilled Quality Assurance Specialist with specific ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Meet and maintain individual performance metrics, including call quality scores (QA average of 90 ...

Hauler Hero Inc

Customer Success Associate

You will work cross-functionally with Support, Product, QA, Sales, and Implementation to ensure ... Customer Success, Account Management, or client-facing SaaS * Experience owning retention or ...

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As of Sep 13, 2026, the average yearly pay for qa customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

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Customer Success Manager - Missouri

Baltimore, MD • On-site, Remote

Impruvon
See more jobs at Impruvonexternal

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Success Manager - Missouri
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Enterprise Customer Success Manager
Compensation: $90,000 - $100,000 / year
Description
Location: Missouri (must reside in-state) | Hybrid, remote with regular on-site travel
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.
The CSM provides full-stack support in close geographic proximity to the assigned enterprise account and partners closely with the Enterprise CSM to ensure alignment with enterprise-wide goals and success metrics.
Key Responsibilities
Customer Implementation, Support, & Training
  • Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team.
  • Manage customer relationships at multiple levels, including executive sponsors, program sponsors, department leads, and end user staff.
  • Lead and manage implementations, including:
    • Project management, cross-functional coordination, and communication
    • Platform configuration
    • Quality assurance (QA)
    • Go-live achievement
  • Deliver end-user training, both virtual and in-person, to drive adoption and effective use of products.
  • Provide end-user technical support, ensuring timely resolution of issues.
  • Conduct end-user office hours (on-site and/or virtual) to address questions, provide best practices, and improve the customer experience.
  • Provide basic on-site hardware troubleshooting as needed, escalating unresolved issues to Tech Support.
  • Ensure customer success outcomes including adoption, health, satisfaction, and measurable ROI.
  • Travel within Missouri, up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month).

Relationship Management
  • Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts.
  • Support provider and site-level communications in close coordination with the Enterprise CSM.
  • Participate in QBRs as needed for significant providers within enterprise accounts.
  • Collaborate with the Enterprise CSM to escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives.

Product & Program Support
  • Gather and document product feedback and development needs from providers and end users.
  • Partner with the product team and Enterprise CSM to represent provider-level needs in product development discussions.
  • Support the achievement of site-level go-live milestones and adoption targets.

Key Performance Indicators (KPIs)
  • Product adoption and usage at provider and site level
  • Net Promoter Score (NPS)
  • Go-live date achievement for assigned sites
  • Customer Health Score
  • Customer Satisfaction (CSAT)

Skills, Knowledge and Experience
  • 3-5 years of experience in customer success, account management, training, implementation, or related customer-facing role.
  • Strong communication skills with the ability to engage confidently with key stakeholders and end users.
  • Experience delivering end-user training (virtual and/or in-person) and creating training resources.
  • Technical aptitude, with the ability to troubleshoot issues and collaborate effectively with technical teams.
  • Project management skills with the ability to support multiple site-level initiatives concurrently.
  • Ability to travel within geographic proximity to Missouri enterprise accounts as needed. Up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month), is required for this role.
  • Healthcare industry experience preferred, particularly working with providers or healthcare technology solutions.

Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations
  • Opportunity to own and grow a critical function within the company

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply