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Customer Quality Assurance Jobs (NOW HIRING)

Curia, Inc.

Customer Quality Lead (QA)

Rensselaer, NY · On-site

Quality Assurance (QA) Customer Quality Lead with relocation assistance Build your future at Curia, where our work has the power to save lives Curia is a global contract development and manufacturing ...

AMRI

Customer Quality Lead (QA)

Rensselaer, NY · On-site

Quality Assurance (QA) Customer Quality Lead with relocation assistance Build your future at Curia, where our work has the power to save lives Curia is a global contract development and manufacturing ...

ASM Research

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Dir, Quality Assurance

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Serve as a QA representative during customer audits, regulatory inspections, and quality discussions related to West Lab Services. * Partner with Laboratory Operations to ensure equipment ...

Powermatic

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Georgetown, TX · On-site

Provide direct assurance to customers via QMS info packet and/or direct response to customer Quality System questionnaires. * Assist with Standard Operating Procedures (SOPs), work instructions, and ...

Powermatic Associates Inc

Quality Assurance

Georgetown, TX · On-site

$57K - $72K/yr

Provide direct assurance to customers via QMS info packet and/or direct response to customer Quality System questionnaires. * Assist with Standard Operating Procedures (SOPs), work instructions, and ...

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MSI-Viking

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VTG

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... customer, and company quality requirements. • Lead the Fleet Modernization Quality Assurance organization, providing functional leadership, guidance, mentoring, and professional development for ...

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Customer Quality Assurance information

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How much do customer quality assurance jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer quality assurance in the United States is $43.83, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $47.84 per hour, depending on experience, location, and employer.

How does a Customer Quality Assurance professional typically collaborate with other departments to resolve customer issues?

Customer Quality Assurance professionals work closely with teams such as Product Development, Customer Support, and Operations to identify and address quality concerns reported by customers. They often facilitate cross-functional meetings to analyze root causes, recommend process improvements, and ensure that corrective actions are implemented effectively. Regular communication and collaboration are key to ensuring that feedback is translated into actionable changes, ultimately enhancing customer satisfaction and product reliability.

What are the key skills and qualifications needed to thrive as a Customer Quality Assurance professional, and why are they important?

To thrive as a Customer Quality Assurance professional, you need a deep understanding of quality control processes, data analysis, and customer feedback management, often supported by a degree in engineering, business, or a related field. Familiarity with quality management systems (QMS) like ISO 9001, Six Sigma methodologies, and tools such as CRM and defect tracking software is typical. Strong attention to detail, problem-solving abilities, and effective communication help build trust and drive improvement initiatives with both customers and internal teams. These skills are essential to ensure product or service quality meets customer expectations and to foster long-term client satisfaction and loyalty.

What is the difference between Customer Quality Assurance vs Customer Service Representative?

AspectCustomer Quality AssuranceCustomer Service Representative
Primary FocusEnsuring product/service quality meets standards and customer expectationsAssisting customers with inquiries, complaints, and support
Required SkillsQuality control, attention to detail, communicationCommunication, problem-solving, empathy
Work EnvironmentQuality departments, manufacturing, service industriesCall centers, retail, service industries
CertificationsQuality assurance certifications often preferredCustomer service training

Customer Quality Assurance focuses on maintaining product and service standards, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills but differ in their primary objectives and work environments.

Is customer quality assurance a good entry-level job?

Customer quality assurance roles are often suitable for entry-level candidates as they typically require basic communication skills, attention to detail, and understanding of quality standards. These positions may involve tasks like monitoring customer interactions, documenting issues, and using quality management tools, providing a good foundation for those starting in quality assurance or customer service fields.

What is customer quality assurance?

Customer quality assurance is a role focused on ensuring products or services meet customer expectations and quality standards. It involves monitoring, testing, and reviewing processes to identify and resolve issues, often requiring skills in quality management tools and customer communication. The goal is to improve customer satisfaction and maintain consistent quality.
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What cities are hiring for Customer Quality Assurance jobs?

Cities with the most Customer Quality Assurance job openings:

What states have the most Customer Quality Assurance jobs?

States with the most job openings for Customer Quality Assurance jobs include:

What are popular job titles related to Customer Quality Assurance jobs?

For Customer Quality Assurance jobs, the most frequently searched job titles are:

Customer Quality Assurance jobs near you
Infographic showing various Customer Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $91,156 per year, or $43.8 per hour.

Customer Quality Lead (QA)

Rensselaer, NY • On-site

Curia, Inc.
Pharmaceutical and Medicine Manufacturing • 1 - 5K employees
Learn more about Curia, Inc.external

Full-time

Retirement

Re-posted 21 days ago

Curia rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


Quality Assurance (QA) Customer Quality Lead with relocation assistance
Build your future at Curia, where our work has the power to save lives
Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving treatments to patients. At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ultimately to improve patients' lives.
We proudly offer
  • Generous benefit options (eligible first day of employment)
  • Paid training, vacation and holidays (vacation accrual begins on first day of employment)
  • Career advancement opportunities
  • Education reimbursement
  • 401K program with matching contributions
  • Learning platform
  • And more!

Essential Duties and Responsibilities include the following:
  • Reports to the site Quality Head and is responsible for demonstrating exemplary customer quality service to internal and external customers.
  • Writes and reviews customer product investigations. This role also coordinates with Quality Assurance (QA) to address customer comments related to batch records and ensures disposition of product lots in a timely manner to meet the customer needs.
  • Coordinates and/or prepares temporary or planned change controls associated with customer product(s) as needed.
  • Enables the site Quality Head by ensuring on-time completion of customer commitments and regulatory commitments, specific to customer projects.
  • Responsible to ensure timely completion of the annual product reviews and assessment of the continued process verification and validation activities.
  • Represents the primary point of contact for customer-related queries from the Sales and Business Development teams.
  • Builds strong relationships with key stakeholders (QC, QA, Regulatory Affairs, etc.) to obtain and assess data to fulfill customer requests or inquiries.
  • Coordinates and assists with customer requests, including those to support customer filings and/or amendments. Liaise with Regulatory Affairs and the site stakeholders to ensure review(s) of filings and/or amendments are met per QAA requirements.
  • Monitors progress of agreed-upon tasks and escalates issues/delays to the site Quality Head when they arise, preparing contingency plans with internal partners.
  • Reviews and approves customer complaint investigations and assesses root cause analysis. Implements CAPAs and reviews the effectiveness of the implemented CAPAs.
  • Leads initiatives to improve and harmonize quality processes driven to the improvement of customer satisfaction.
  • Understands and anticipates customer needs and supports the organization and main stakeholders in the new product introduction process for QC and QA activities.
  • Builds and maintains sufficient knowledge of site pipeline to understand customer requests.
  • Participates in customer meetings as required and supports the development phase of the product as needed.
  • Responsible for ensuring all QAAs are reviewed and approved by Curia, the customer stakeholders in a timely manner. Maintains all QAAs to ensure the most current effective version is accessible.
  • Coordinates with site Compliance team to schedule customer audits and assist with audits as needed.
  • Leads and drives GMP activities associated with customer products and work with Managers and Supervisors to complete associated deviation investigations on time.
  • Participates in the site Quality Management Review, provide data as needed and improvement plan execution.
  • Oversees customer specific CAPAs. Monitors CAPA completion and provide updates to customers and management.
  • Interacts with the Curia Quality network to share information related to quality expectations, inspections, audits, and facilitating harmonization of the quality system within Curia.

Supervisory Responsibilities:
This position is an individual contributor role.
May assist QA leadership in mentoring and coaching QA Specialists, as requested.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications
  • Must pass a background check
  • Must pass a drug screen
  • May be required to pass Occupational Health Screening

Education:
  • Minimum Bachelor of Science degree in Biology or a related scientific field.

Experience:
  • Minimum 10-15 years in QA, API process development, technical services, or GMP Compliance experience in the pharmaceutical industry at USFDA regulated facilities.
  • Required working experience with managing global customers and global cross-functional teams
  • Broad knowledge of cGMP, FDA, and international regulations (e.g., 21 CFR 11, 210, 211, 820, EU GMP, ICH Q7), Quality Systems for active pharmaceutical ingredients (APIs), and familiarity with guidelines (e.g., FDA, ICH).
  • Knowledge of pharmaceutical manufacturing operations.
  • USFDA inspection experience (e.g., participant or has interacted with Investigators)
  • Excellent communication and organizational skills, as well as negotiation, influencing, and collaboration skills, and demonstrated ability to work cross-functionally across internal stakeholders.
  • Proficient in building consensus, negotiating, and escalating issues; and proven customer service.
  • Good understanding of the importance and use of quality metrics.

Pay Range: $117,000 - $146,500
Education, experience, location and tenure may be considered along with internal equity when job offers are extended.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Curia, in any form without a valid, signed search agreement by an authorized signatory in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Curia. No fee will be paid in the event the candidate is hired by Curia because of the unsolicited referral.
All interested applicants must apply online. Please be aware of scammers. Curia will only send offer letters and requests for sensitive personal information from a curiaglobal.com email address. Curia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Curia is an E-Verify employer.

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