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$62.8K

$117K

How much do purple zvrs jobs pay per year?

As of Jul 30, 2026, the average yearly pay for purple zvrs in the United States is $62,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Video Relay Service (VRS) interpreters at Purple, and how can applicants prepare for them?

As a VRS interpreter at Purple, you may encounter fast-paced conversations, varying communication styles, and the need to quickly switch between topics or callers. Adapting to different signing speeds and accents, maintaining confidentiality, and handling emotionally charged calls are common challenges. Applicants can prepare by strengthening their ASL proficiency, building resilience, and staying updated on industry best practices. Team collaboration and regular training at Purple also support interpreters in navigating these challenges effectively.

What is a Purple ZVRS job?

A Purple ZVRS job typically involves providing Video Relay Service (VRS) or Video Remote Interpreting (VRI) for the Deaf and Hard-of-Hearing community. Employees, often ASL interpreters, facilitate communication between Deaf individuals and hearing individuals through live video interpretation. Purple ZVRS offers roles in customer service, technical support, and interpreting, helping to bridge communication gaps. These positions require fluency in American Sign Language (ASL) and knowledge of interpreting ethics and standards.

What is the difference between Purple Zvrs vs Network Technicians?

AspectPurple ZvrsNetwork Technicians
Required CredentialsCertifications like Cisco CCNA, CompTIA Network+Certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentData centers, corporate offices, remote troubleshootingData centers, corporate offices, fieldwork
Employer & Industry UsageIT service providers, large corporationsTelecom companies, IT service providers

Both Purple Zvrs and Network Technicians require similar certifications and work in comparable environments. However, Purple Zvrs may focus more on specialized software or hardware solutions, while Network Technicians often handle broader network infrastructure tasks. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Video Relay Service (VRS) Interpreter at Purple Communications, and why are they important?

To thrive as a Video Relay Service (VRS) Interpreter at Purple Communications, you need fluency in American Sign Language (ASL) and English, along with interpreter certification such as RID or NAD credentials. Experience with specialized VRS interpreting software and familiarity with telecommunication systems are typically required. Strong interpersonal skills, adaptability, and the ability to remain impartial under pressure set top interpreters apart. These skills ensure accurate, confidential, and effective communication between deaf and hearing individuals in fast-paced remote environments.

What is a Purple ZVRS operator?

A Purple ZVRS operator works for Purple Communications, a company that provides Video Relay Service (VRS) for the Deaf and Hard of Hearing community. As a VRS operator, also known as a Video Interpreter, the main responsibility is to facilitate real-time video communication between Deaf or Hard of Hearing individuals using American Sign Language (ASL) and hearing individuals using spoken English. Operators interpret conversations accurately and maintain confidentiality and professionalism throughout each call. This role requires proficiency in ASL and a strong understanding of both Deaf culture and communication protocols.
More about Purple Zvrs jobs
What cities are hiring for Purple Zvrs jobs? Cities with the most Purple Zvrs job openings:
What are the most commonly searched types of Purple Zvrs jobs? The most popular types of Purple Zvrs jobs are:
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Purple Zvrs jobs near you
Infographic showing various Purple Zvrs job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 76% Full Time, 11% Part Time, and 12% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $62,774 per year, or $30.2 per hour.

Help Desk Technician

Purple Communications, Inc

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 4 days ago

Job description

Job Summary:
Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving technical issues.
Responsibilities:
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
Qualifications:
Required:
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
Company:
ZP is America's leading provider of Video Relay Services (VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications. Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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