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Purple Communications Jobs (NOW HIRING)

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company ...

Vangard, Inc.

Senior Manager Purple Team

Dallas, TX

Track and communicate detection coverage, ATT&CK technique validation rates, mean-time-to-detect ... Purple Team & Detection Expertise: 10+ years of experience in cybersecurity with significant ...

Purple

Sales Associate

Woodmere, OH · On-site

$14/hr

Purple is a digitally-native vertical brand with a mission to help people feel and live better ... Must be a go-getter with an aptitude for persuasive communication and a drive to succeed. Will ...

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Purple Communications information

See salary details

$30K

$57.5K

$82.5K

How much do purple communications jobs pay per year?

As of Aug 24, 2026, the average yearly pay for purple communications in the United States is $57,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is Purple Communications?

Purple Communications is a company that provides communication services and solutions for people who are deaf or hard of hearing. They specialize in Video Relay Service (VRS), Video Remote Interpreting (VRI), and other communication technologies that facilitate accessible communication between deaf individuals and hearing people. Their services enable users to communicate via sign language interpreters through video and text platforms, supporting both personal and professional communication needs.

What are the key skills and qualifications needed to thrive as a Video Relay Interpreter at Purple Communications?

To thrive as a Video Relay Interpreter at Purple Communications, you need fluency in American Sign Language (ASL) and English, along with relevant interpreter certifications such as RID or NAD. Familiarity with video relay interpreting platforms and telecommunication systems is crucial. Strong interpersonal skills, cultural sensitivity, and the ability to remain impartial are important soft skills for this role. These competencies ensure accurate, confidential, and effective communication between Deaf and hearing individuals in a fast-paced environment.

What are some common challenges interpreters at Purple Communications might face, and how can they effectively manage them?

Interpreters at Purple Communications often encounter challenges such as managing fast-paced conversations, adapting to various communication styles, and handling emotionally charged situations. To navigate these challenges, it's important to maintain strong active listening skills, stay current with industry-specific terminology, and develop strategies for self-care to prevent burnout. Collaboration with team members and seeking feedback from mentors can also provide valuable support and help interpreters continuously improve their skills.

What is the difference between Purple Communications vs Video Relay Interpreter?

AspectPurple CommunicationsVideo Relay Interpreter
CredentialsTypically requires certification in sign language interpretationRequires certification in sign language interpretation and familiarity with relay services
Work EnvironmentCall centers, remote work, on-site interpretationRemote or on-site interpretation via video platforms
Industry UsageTelecommunications, accessibility servicesDeaf and hard-of-hearing communication services
Common Search IntentCompanies providing relay services, employment in accessibilityInterpreters specializing in relay services, accessibility roles

Purple Communications is a provider of communication services for the deaf and hard-of-hearing community, often employing Video Relay Interpreters (VRIs). VRIs are certified interpreters who facilitate communication via video platforms. While Purple Communications employs VRIs, the role of a Video Relay Interpreter is specific to providing relay services, often working remotely. Both roles require sign language certification and are integral to accessibility services in telecommunications.

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Purple Communications jobs near you
Infographic showing various Purple Communications job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,489 per year, or $27.6 per hour.

Help Desk Technician

Austin, TX • On-site

Purple Communications, Inc
See more jobs at Purple Communications, Incexternal

$19.75 - $26.75/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving technical issues.
Responsibilities:
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
Qualifications:
Required:
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
Company:
ZP is America's leading provider of Video Relay Services (VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications. Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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