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Purple Vrs Jobs (NOW HIRING)

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

... VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications. Founded in 1994, the company ...

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Purple VRS information

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$11

$45

$82

How much do purple vrs jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for purple vrs in the United States is $45.96, according to ZipRecruiter salary data. Most workers in this role earn between $36.30 and $50.24 per hour, depending on experience, location, and employer.

What is a Purple Vrs interpreter?

Purple VRS interpreters are professionals who provide Video Relay Service (VRS) interpreting for deaf and hard-of-hearing individuals. They facilitate real-time communication between American Sign Language (ASL) users and hearing people over video calls. Purple is one of the leading companies offering VRS, and their interpreters are certified to handle a range of conversations in various settings. This service allows deaf users to communicate by phone with hearing individuals through a video interpreter, ensuring accessibility and equal access to communication.

What does a Purple Vrs interpreter do?

As a Purple VRS interpreter, your primary responsibility is to facilitate real-time video communication between deaf or hard-of-hearing individuals and hearing parties using American Sign Language (ASL) and spoken English. On a typical day, you will handle a variety of calls, ensuring accuracy, confidentiality, and professionalism at all times. You may work independently or as part of a remote team, often managing a dynamic call queue and adapting to different communication styles. Interpreters also participate in regular training to stay updated with industry standards and best practices, supporting both user experience and compliance requirements.

What are the key skills and qualifications needed to thrive as a Video Relay Service (VRS) interpreter at Purple Communications?

To thrive as a VRS Interpreter at Purple Communications, you need fluency in American Sign Language (ASL) and English, as well as certification such as RID or NAD credentials. Familiarity with VRS platforms, video conferencing tools, and compliance with FCC regulations is typically required. Strong interpersonal skills, cultural competency, and the ability to remain impartial under pressure are valuable soft skills. Mastery of these areas ensures effective, accurate, and confidential communication between Deaf and hearing individuals in real time.

What is the difference between Purple Vrs vs Data Analyst?

AspectPurple VrsData Analyst
Required CredentialsTypically requires a degree in computer science, data science, or related fields; certifications like SQL, Python, or data analysis tools are commonUsually requires a degree in statistics, mathematics, or related fields; certifications in Excel, SQL, or data visualization tools are often preferred
Work EnvironmentOften works in tech companies, startups, or data-driven organizations, primarily in office settingsWorks in various industries including finance, healthcare, marketing, often in office environments or remotely
Employer & Industry UsageUsed by tech firms, data-centric companies, and organizations focusing on data managementCommon across multiple industries such as finance, healthcare, marketing, and consulting

While both Purple Vrs and Data Analysts work with data, Purple Vrs typically involves more specialized roles in data management or software development, whereas Data Analysts focus on interpreting data to inform business decisions. The choice depends on your skills and career goals within the data industry.

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Purple VRS jobs near you
Infographic showing various Purple Vrs job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $95,606 per year, or $46 per hour.

Help Desk Technician

Purple Communications, Inc

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving technical issues.
Responsibilities:
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
Qualifications:
Required:
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
Company:
ZP is America's leading provider of Video Relay Services (VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications. Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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