POSITION SUMMARY
The Field Service Manager is responsible for overseeing all field service operations related to the installation, maintenance, troubleshooting, and repair of pure water systems. This role ensures high-quality service delivery, technician performance, customer satisfaction, and compliance with safety and regulatory standards.
KEY RESPONSIBILITIES
1. Field Operations Management
·      Manage daily scheduling and dispatch of field technicians
·      Oversee installation, startup, maintenance, and repair of:
o   Reverse Osmosis (RO) systems
o   Deionization (DI) systems
o   Ultrapure Water (UPW) systems
o   Filtration, UV, and chemical dosing systems
·      Ensure timely completion of service calls and projects
2. Team Leadership & Development
·      Supervise, train, and mentor field technicians
·      Conduct ride-alongs, performance evaluations, and skills assessments
·      Develop training programs for system diagnostics and service procedures
·      Enforce company policies and safety standards
3. Customer Relationship Management
·      Act as escalation point for service issues and customer concerns
·      Maintain strong relationships with commercial, industrial, and laboratory clients
·      Ensure service quality meets or exceeds customer expectations
·      Support sales team with technical expertise and site assessments
4. Technical Oversight
·      Provide advanced troubleshooting support for complex systems
·      Review system designs, P&IDs, and specifications
·      Ensure proper commissioning and validation of systems
·      Monitor system performance trends and recommend improvements
5. Safety & Compliance
·      Enforce all safety policies (LOTO, confined space, chemical handling, PPE)
·      Ensure compliance with OSHA regulations and local/state requirements
·      Conduct safety meetings and field audits
6. Inventory & Equipment Management
·      Manage service vehicle fleet, tools, and test equipment
·      Maintain inventory levels for filters, membranes, resins, and spare parts
·      Coordinate with procurement to ensure parts availability
7. Reporting & Administration
·      Track KPIs (response time, first-time fix rate, technician utilization)
·      Review service reports, work orders, and documentation for accuracy
·      Manage budgets related to service operations
·      Utilize service software (e.g., FieldEdge) for scheduling and reporting
QUALIFICATIONS
Required:
·      5+ years experience in water treatment, plumbing, or industrial service
·      2+ years in a supervisory or management role
·      Strong knowledge of:
o   RO/DI systems
o   Pumps, valves, and instrumentation
o   Water quality parameters (TDS, resistivity, pH, TOC)
·      Valid driver’s license with clean driving record
Preferred:
·      Experience with ultrapure or laboratory water systems
·      OSHA 10 or 30-hour certification
·      Electrical and mechanical troubleshooting experience
·      Experience with service management software
KEY SKILLS
·      Leadership and team development
·      Advanced troubleshooting and problem-solving
·      Customer service and communication
·      Time management and scheduling
·      Safety-focused mindset
·      Operational efficiency and organization