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Publishing House Jobs (NOW HIRING)

Concordia Publishing House

$14 - $19/hr

Louis, MO Concordia Publishing House | A Ministry of the Lutheran Church-Missouri Synod Full Time Do you love helping people find the right answer, even when the day gets busy? Concordia Publishing ...

Concordia Publishing House

At Concordia Publishing House, we are always looking for talented, motivated individuals to join our organization. By submitting your application and resume here, you'll be added to our talent ...

WELS

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

Customer Service Representative Northwestern Publishing House is the Wisconsin Evangelical Lutheran Synods publisher located in the WELS Center for Mission and Ministry in Waukesha, Wisconsin. The ...

Concordia Publishing House

$134K/yr

Louis, MO Concordia Publishing House (CPH) - A Lutheran Church-Missouri Synod Organization Full Time Do you love connecting churches, schools, and families with resources that shape faith formation?

Bertelsmann-Jobs

Company Description Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best ...

Bertelsmann-Jobs

Company Description Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best ...

Sunwater-Capital

Marketing Specialist

North Bethesda, MD · On-site

$80 - $100/hr

The ideal candidate has direct experience working within an academic journal, scholarly publishing house, or research communications environment, and is comfortable leveraging AI tools to streamline ...

Bertelsmann-Jobs

$80K - $95K/yr

Company Description Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best ...

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How much do publishing house jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for publishing house in the United States is $42.43, according to ZipRecruiter salary data. Most workers in this role earn between $33.17 and $53.61 per hour, depending on experience, location, and employer.

What is a publishing house?

A publishing house is a company that specializes in producing and distributing books, magazines, or other written works. They handle various aspects of the publishing process, including editing, design, printing, marketing, and distribution. Authors submit their manuscripts to publishing houses, which then decide whether to publish them based on factors such as quality and marketability. The publishing house also manages the rights and royalties for the works they publish.

What are the key skills and qualifications needed to thrive in a publishing house, and why are they important?

To thrive in a publishing house, you need strong editorial skills, attention to detail, and a background in literature, communications, or a related field. Familiarity with publishing software like Adobe InDesign, content management systems, and knowledge of copyright laws or ISBN processes is typically required. Outstanding communication, project management, and adaptability are soft skills that help professionals excel in this dynamic environment. These abilities are vital for producing high-quality publications, meeting deadlines, and maintaining strong author and team relationships.

What are some common challenges faced when working in a publishing house, and how can new employees best overcome them?

Working in a publishing house often involves tight deadlines, managing multiple projects at once, and collaborating with various departments such as editorial, design, and marketing. New employees may find it challenging to balance these demands while maintaining high-quality standards. To succeed, it's helpful to develop strong organizational skills, communicate proactively with team members, and seek feedback regularly. Embracing flexibility and being open to learning from more experienced colleagues can also make the transition smoother.
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Publishing House jobs near you
Infographic showing various Publishing House job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $88,251 per year, or $42.4 per hour.

Customer Service Representative

Concordia Publishing House

Saint Louis, MO • On-site

$15.50 - $21.25/hr

Other

Posted 24 days ago

Job description

Customer Service Representative - St. Louis, MO
Concordia Publishing House | A Ministry of the Lutheran Church-Missouri Synod
Full Time
Do you love helping people find the right answer, even when the day gets busy? Concordia Publishing House is looking for a Customer Service Representative who genuinely enjoys connecting with people and solving problems - someone who can turn a routine call into a great customer experience.
Why Join Us?
As part of the CPH team, you will enjoy:
  • Purpose-driven work supporting Gospel-centered ministry
  • A collaborative, caring culture with people who genuinely value teamwork
  • Professional growth opportunities
  • The chance to make a meaningful impact on churches, schools, and families across the country
  • Competitive benefits and work-life balance
What You'll Do
As a Customer Service Representative, you will:
  • Answer 50-80 incoming customer calls per day, resolving order, billing, and account questions with speed, care, and professionalism
  • Process sales orders, credits, returns, and order updates through our order management system
  • Research and resolve customer issues by reviewing orders, invoices, credits, and product information - or by looping in another department when needed
  • Stay current on new publications, product changes, and special promotions to make the right product recommendations to customers
  • Build lasting relationships with a wide range of customers, from individual shoppers to church and school accounts
What We're Looking For
We're looking for someone with:
  • A high school diploma or equivalent
  • Previous customer service experience, ideally in a call center environment
  • Excellent communication skills and a detail-oriented, highly organized approach to multi-tasking
  • Strong computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic Excel formulas
  • High energy, enthusiasm, dependability, and adaptability to changing systems and priorities
  • An LCMS background is helpful but not required

Be Part of Something Bigger
For more than 150 years, Concordia Publishing House has produced resources that strengthen churches, schools, and families in the Christian faith. As a Customer Service Representative, you'll be the friendly, knowledgeable voice that helps customers get exactly what they need - directly supporting CPH's mission every time you pick up the phone.

Apply