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Public Service Associate Jobs in Indiana (NOW HIRING)

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Public Service Associate information

What is a public service associate?

Public Service Associates are professionals who work in government agencies, nonprofit organizations, or educational institutions to support community needs and public programs. Their responsibilities often include administrative tasks, community outreach, program coordination, and providing information or assistance to the public. They help ensure that public services are delivered efficiently and effectively, acting as a bridge between the organization and the community. Public Service Associates may work in fields such as health, education, or social services, depending on the agency's mission.

What are the key skills and qualifications needed to thrive as a public service associate?

To thrive as a Public Service Associate, you need strong administrative abilities, knowledge of public sector policies, and often a bachelor’s degree in public administration or a related field. Familiarity with government databases, office productivity software, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you effectively serve diverse populations and collaborate with colleagues. These skills are crucial for efficiently delivering public services, ensuring community satisfaction, and supporting organizational goals.

How does a public service associate typically collaborate with other departments or community organizations?

Public Service Associates often work closely with colleagues from various departments, such as social services, administration, and outreach, to coordinate programs and deliver services effectively. They may also partner with local community organizations to address specific needs, organize events, or facilitate resource sharing. Strong communication and teamwork skills are essential, as these collaborations help ensure that the community receives comprehensive and cohesive support.

What are some examples of public service jobs?

Public service jobs include roles such as police officers, firefighters, teachers, social workers, public health officials, and government administrators. These positions often require specific certifications or training and involve serving the community or managing public resources.

What are the most commonly searched types of Public Service jobs in Indiana?

The most popular types of Public Service jobs in Indiana are:

Public Service Associate jobs near you

Constituent Services Associate

State of Indiana

Indianapolis, IN • On-site

$48K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Secretary of State: 

The Secretary of State focuses on unqualified integrity and accuracy in our elections, consistent and principled regulatory methods, ceaseless protection of Hoosier investors, and the most efficient use of taxpayer resources.  The Secretary of State is one of five constitutional offices originally designated in Indiana's State Constitution of 1816. Currently, we charter new businesses, regulate the securities industry, oversee state elections, commission notaries public, register trademarks, and license vehicle dealerships.

Role Overview: 

The Constituent Services Associate answers constituent emails, maintains email templates for office use, and receives and processes business services filings sent to the office. You will be a subject matter expert in filing requirements, filing procedures, and state forms related to all Business Services filings.  You will also train new coworkers and support other departments when needed.

This role requires that you are able to provide consistent and accurate information, maintain a professional presence, and discern when to advance a matter to senior management.  We are seeking someone who is highly organized, exhibits strong written and verbal skills, and can manage multiple tasks simultaneously.

Salary:

This position traditionally starts at an annual salary of $48,000 - $55,000, but may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

  • Ensure constituent emails are responded to accurately within the predetermined deadline.
  • Assist with Knowledge Article Management (creation, review, and approval of email templates).
  • Assist with maintaining web content.
  • Assist with creating manuals with step-by-step instructions for constituents or staff.
  • Assist with research and implementation of system upgrades.
  • Prepare PowerPoint presentations and Excel spreadsheets.
  • Processes Tier III escalations involving higher-level concerns.
  • Communicate with partner agencies for customer resolution.
  • Report and troubleshoot technical issues.
  • Attend various meetings in person and virtually.
  • Create and process work orders.
  • Serve as a Front Desk Clerk, answering constituent inquiries and providing transaction assistance.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Preferred qualifications:

  • Bachelor's degree or demonstrated experience equal to compenticies of a bachelor's degree.
  • Bilingual.

Additional qualifications:

  • Ability to follow, improve, and document processes.
  • Strong communication and organization skills.
  • Strong writing skills.
  • Ability to communicate by email and phone.
  • Willingness to learn custom computer applications.
  • Excellent sills in Microsoft Office 365 (Word, Excel, Outlook, Copilot).
  • Strong problem-solving skills.
  • Focus on detail.
  • Self-motivattion.
  • Friendly, helpful, and professional, and excited team member.
  • Ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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