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Public Service Assistant Jobs in Indiana (NOW HIRING)

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Public Service Assistant information

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How much do public service assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for public service assistant in Indiana is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.32 per hour, depending on experience, location, and employer.

What is a public service assistant?

Public Service Assistants are professionals who provide support and assistance in various government or public sector organizations, such as libraries, community centers, and municipal offices. Their duties often include helping the public with inquiries, processing paperwork, maintaining records, and supporting the smooth operation of public services. They act as a bridge between the organization and the community, ensuring that services are accessible and efficiently delivered. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a public service assistant?

To thrive as a Public Service Assistant, you need strong organizational skills, attention to detail, and a high school diploma or relevant administrative experience. Familiarity with office software, public records databases, and communication systems is typically required. Excellent interpersonal skills, customer service orientation, and the ability to multitask help individuals stand out in this position. These skills and qualities are crucial for efficiently supporting public services and ensuring positive interactions with the community.

What are some common challenges public service assistants face, and how can they effectively manage them?

Public Service Assistants often encounter challenges such as handling high volumes of public inquiries, managing diverse administrative tasks, and adapting to rapidly changing priorities. To manage these effectively, it's important to develop strong organizational and communication skills, remain patient and empathetic with the public, and work collaboratively with team members to share workloads and solutions. Proactively seeking feedback and ongoing training can also help Public Service Assistants stay adaptable and deliver excellent service.

What is the difference between Public Service Assistant vs Administrative Assistant?

AspectPublic Service AssistantAdministrative Assistant
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in public administrationHigh school diploma or equivalent; often no specific certifications needed
Work EnvironmentGovernment offices, public agencies, community centersCorporate offices, private companies, organizations
Employer & Industry UsagePrimarily in government and public sectorWidely used across various industries including business, healthcare, education
Common Search & ComparisonOften compared for roles in public sector supportCompared for general office support roles

The Public Service Assistant typically works in government or public sector environments, focusing on supporting public programs and services. An Administrative Assistant, on the other hand, works across various industries providing general office support. While both roles require organizational skills and may need similar credentials, their work settings and employer types differ significantly.

How to become a public service assistant?

To become a public service assistant, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some positions may require previous experience in customer service or administrative tasks, and familiarity with office software can be beneficial. Certification is not usually required but can enhance job prospects.

What are the most commonly searched types of Public Service jobs in Indiana?

The most popular types of Public Service jobs in Indiana are:

What cities in Indiana are hiring for Public Service Assistant jobs?

Cities in Indiana with the most Public Service Assistant job openings:

Public Service Assistant jobs near you
Infographic showing various Public Service Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,518 per year, or $16.1 per hour.

Youth Services Assistant 19 Hour

La Porte, IN • On-site

La Porte County Public Library
201 - 500 employees
Learn more about La Porte County Public Libraryexternal

Full-time

Posted 9 days ago

Job description

Description

JOB TITLE: Youth Services Assistant

CLASS/GRADE: Clerical I

POSITION TYPE: Hourly

REPORTS TO: Youth Librarian


RESPONSIBILITY

Provide accurate and knowledgeable customer service by connecting children and families with library services and materials. 


ESSENTIAL FUNCTIONS

  • Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
  • Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
  • Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
  • Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
  • Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
  • Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers. 
  • Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
  • Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
  • Promote library classes, events, and services to customers.
  • May be assigned to a specific area or may be a floater.
  • Apply Library policies consistently with all customers, staff, and vendors.

Requirements

REQUIREMENTS

  • High school diploma or equivalent required.
  • 1-year customer service experience.
  • Cash handling experience using a cash drawer, register, and credit card machine.
  • Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.


TRAINING AND EXPERIENCE

  • Public service orientation and commitment to excellent and genuine customer service. 
  • Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance. 
  • Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.

Apply