Public Information Assistant Jobs in Indiana (NOW HIRING)

Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26571
Schedule: Part Time
Shift: Varied (Days/Evenings)
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Guest Information Assistant is the first point of contact for many of the hospital and clinic visitors. This position is responsible for responding to the needs of Eskenazi Health patients, guests and employees by greeting, directing and providing pertinent information via telephone or in person. The Guest Information Assistant maintains current knowledge of hospital personnel, department titles and locations within the campus. This position rounds in patient areas regularly to identify and meet patient and visitor needs.
Essential Functions and Responsibilities
• Provides service excellence to all patients, guests and staff
• Facilitating and coordinating communication between patients, guests and medical staff
• Promptly answers questions and offers accurate directions and information
• Assists patients by escorting (walking) or transporting via wheelchairs patients and visitors
• Creates and fosters a warm, welcoming and safe environment for patients and guests
• Communicate effectively with multiple disciplines across the entire organization
• Administers check-ins in various clinic locations
• Maintains patient/family tracking in Perioperative area and provides up to date information
• Patient and Guest Rounding
• Print patient appointment reminders
• Fax patient paperwork
• Performs a variety of clerical duties to maintain an efficient flow to areas
• Assists physicians by locating open conference rooms to meet with families
• Makes personal contact with patients in an effort to meet their personal needs that can be accommodated
• Answers and routes multiple phone lines; provides accurate information to callers
• Responsible for varied customer service relations and promotional activities
• Provides key information to guests when music concerts are held and helps with piano cover
• Serves as a coat check for VIP guests
• Performs clerical tasks at workstation
• Sorts and distributes daily mail
• Participate in deliveries, flowers, RAF
• Organizes, maintains inventory and spa supplies
• Assembles admission folders, discharge binders
• Helps out of town guests with hotel accommodations
• Coordinates travel arrangements for patients, (Medicaid cabs, Eskenazi Medical Transport etc.)
• Problem solves; links guests/patients with appropriate resources
• Refer patients with feedback and or complaints to Patient Experience Specialist
• Maintains a positive working attitude with patients, guests and coworkers at all times
• Assist patients establish My Chart
• Assist patients schedule appointments
• Responsible for tracking patient service recovery items (bus passes, meal tickets)
Job Requirements
• High School diploma
• Three years of experience in Customer Service (customer focused, customer friendly setting)
• Spanish bi-lingual preferred
• Administrative or clerical experience preferred
Knowledge, Skills & Abilities
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with coworkers, department administrative staff, interdepartmental contacts and the general public.
• Clerical and administrative skills
• Ability to work independently or with little supervision
• Ability to perform and deliver exceptional customer service
• Ability to adapt to various environments - fast paced, slower paced or high stressed
• Ability to be organized and flexible in response to changing demands.
• Must be diplomatic and tactful
• Strong conflict management skills and the ability to appropriately diffuse hostile situations
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.