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Public Information Assistant Jobs (NOW HIRING)

Tucsonaz

Public Information Specialist

Santa Rita, MT

$26.50/hr

Prepares materials, resources, and technical/AV support for public events; attends events to assist ... Information Specialist View full job profile including classification specifications and physical ...

Mace

Public Information Officer

New York, NY

$120K/yr

Implement press outreach, paid and earned media strategies, and media training. * Assist in ... in public information, communications, or stakeholder engagement, preferably in large ...

City of Los Banos

Public Information Officer

Los Banos, CA · On-site

$98K - $125K/yr

... information to the public; conduct oral and written press briefings; perform a wide variety of ... Participate in crisis management planning and assist with developing of crisis communication plan ...

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Public Information Assistant information

What are some common challenges faced by Public Information Assistants when communicating with the public and media?

Public Information Assistants often face the challenge of conveying complex or sensitive information in a clear and accessible manner to diverse audiences. They must ensure that all communications are accurate and consistent, while also meeting tight deadlines, especially during high-profile events or emergencies. Balancing the needs of various stakeholders and adapting messages for different media channels can also be demanding. Strong organizational and interpersonal skills are key to overcoming these challenges and maintaining positive relationships with both the public and the press.

What are Public Information Assistants?

Public Information Assistants are professionals who help manage and disseminate information to the public on behalf of an organization or government agency. They typically assist with preparing press releases, maintaining social media accounts, responding to public inquiries, and supporting communication campaigns. Their role is essential in ensuring that accurate and timely information reaches the public, media, and other stakeholders. Public Information Assistants often work closely with Public Information Officers and other communications staff to support transparency and public engagement.

What are the key skills and qualifications needed to thrive as a Public Information Assistant, and why are they important?

To thrive as a Public Information Assistant, you need strong written and verbal communication skills, a background in public relations or communications, and typically a bachelor's degree in a related field. Familiarity with media monitoring tools, content management systems, and social media platforms is commonly required. Attention to detail, organizational skills, and the ability to work well under deadlines are standout soft skills in this role. These competencies are crucial for ensuring accurate, timely, and effective dissemination of information to the public and stakeholders.
More about Public Information Assistant jobs
What cities are hiring for Public Information Assistant jobs? Cities with the most Public Information Assistant job openings:
What are the most commonly searched types of Public Information jobs? The most popular types of Public Information jobs are:
What states have the most Public Information Assistant jobs? States with the most job openings for Public Information Assistant jobs include:
What job categories do people searching Public Information Assistant jobs look for? The top searched job categories for Public Information Assistant jobs are:
Public Information Assistant jobs near you
Infographic showing various Public Information Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Public Information Assistant IV

Craven County

New Bern, NC

$40K/yr

Full-time

Posted 4 days ago

Job description

Primary Purpose This position is responsible for operating and managing calls from the switchboard directing them to the appropriate person, and/or to inform callers of services provided, information on specific clinic hours and days of availability, special programs availability, clinic charges if applicable and giving directions to the Health Department. Essential Functions Switchboard Operations: Primary Switchboard Operator for Health Department, managing calls directing them to the appropriate person, and/or providing requested information to callers. Acts as a community resource, providing information to callers, even if they reach the wrong agency.

Maintains a phone listing of frequently requested numbers (e.g., CEMC, DMV, Register of Deeds). Must have a comprehensive knowledge of County Government services to direct callers to appropriate resources and personnel. Keeps track of departmental staff schedules (provided by supervisors) to ensure timely referral of callers to available staff

Informs callers about eligibility for programs, flat fee services, and other phases of services. Assesses emergency situations and contacts the appropriate resource (e.g., 9-1-1, emergency alerts). Requires strong judgment and understanding of human nature to prioritize calls effectively

Extensive interaction with Health Department staff and nursing teams at clinics. Accurately processes public inquiries by understanding and relaying information to the correct department. Records, Files, and Reports: Handles requests for copying immunization records, ensuring completion or referral to appropriate personnel.

Assists with miscellaneous tasks such as alphabetizing materials for scanning into medical records. Manages Telecommunication Relay Services (e.g., for the hearing impaired). Additional Job Functions: Other related duties as assigned by supervisor and/or management

In the event of a disaster, may be required to assist as needed. Minimum Education and Experience Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience. Experience in medical office and/or switchboard operations is preferred.

Knowledge, Skills, and Abilities General knowledge of office or work unit procedures, methods and practices. Ability to use a variety of office equipment including basic computer and typing skills. Ability to communicate and work with people with courtesy and tact including proper telephone etiquette.

Ability to handle each call accurately and effectively. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries/calls appropriately. Ability to gather and give information and instructions regarding the work process or procedures.

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