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The Rental Coordinator is a pivotal role within our operations department, serving as the frontline support for customer interactions. They will play a crucial role in providing administrative assistance to the sales team, shepherding customers through the sales process from on/off-rent execution, finalized contracts, and seamlessly extending support to our customers.  The primary responsibilities will encompass contract review, meticulous maintenance of the rental system, data, execution of rental transactions, and fostering collaboration with other departments. This dynamic position demands effectiveness within a fast-paced environment, meticulous attention to detail, and a pronounced aptitude for teamwork.  In this role, you will be entrusted with representing PTR's commitment to customer satisfaction, contributing to our sales team's operational efficiency, and maintaining a streamlined sales journey for our valued customers. This is a career-pathed role with growth potential.

LOCATION

Onsite in Fort Wayne, IN

Hours

• Monday through Friday 8:00 AM to 5:00 PM

RESPONSIBILITIES

• Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR.
• Create and manage the on/off rent process with rental agreement execution with precision and timeliness. 
• Execute accurate data entry into our rental system, maintaining meticulous records of customer information, sales progress, and transactional details. 
• Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests. 
• Take charge of coordinating on/off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories. 
• Keep purchase orders up to date, facilitating smooth financial processes and transparent tracking of transactions. 
• Maintain accurate records of location updates and relocations within our systems to contribute to accurate reporting and efficient operations. 
• Utilize PandaDoc to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements. 
• Initiate follow-up emails with PandaDoc links to rental agreements, enhancing clarity and expediting the agreement process for customers. 

REQUIREMENTS

MUST HAVE

• Demonstrated experience in previous administrative and customer service roles, showcasing your ability to manage tasks efficiently while providing exceptional customer support. 
• A keen attention to detail, coupled with outstanding organizational abilities, enables you to manage multiple tasks and responsibilities effectively. 
• A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence. 
• The capability to handle numerous tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment. 
• Thriving in a team-oriented setting, you readily contribute your skills and insights, supporting colleagues to achieve shared goals. 
• A knack for preparing accurate and professional business correspondence, reinforcing PTR's image in external communications. 
• Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence. 
• A mindset that embraces collaboration, allowing you to readily assist across various business functions as needed, reflecting your commitment to the team's success. 
• Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines is a crucial skill in the fast-paced sales support environment. 
• A deep-seated orientation toward customer service underpins your commitment to delivering remarkable customer experiences. 

NICE TO HAVE

• Experience with Microsoft Dynamics 365 or PandaDoc, which enhances your ability to navigate and leverage CRM tools and document management systems for efficient data management and sales support.