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What is the difference between Psi Services vs Psychometric Test Administrator?

AspectPsi ServicesPsychometric Test Administrator
CredentialsVaries; often requires certification in testing or assessmentTypically requires training in test administration and certification
Work EnvironmentAssessment centers, corporate settings, or remote testingEducational institutions, testing centers, or corporate environments
Industry UsageUsed by assessment providers, HR, and testing companiesCommonly employed in educational and psychological testing
Job FocusProviding testing services, managing assessments, and client supportAdministering and scoring psychometric tests under supervision

Psi Services typically refers to organizations offering testing solutions, while a Psychometric Test Administrator is a role focused on conducting and managing assessments. Both involve testing but differ in scope and responsibilities.

What are some common challenges faced by test center administrators at PSI Services, and how can they be managed effectively?

Test center administrators at PSI Services often encounter challenges such as managing high volumes of candidates during peak testing periods, ensuring strict adherence to security protocols, and handling unexpected technical issues. To manage these effectively, administrators develop strong organizational skills, follow detailed checklists, and maintain open communication with both candidates and their team. Regular training on updated procedures and prompt escalation of technical problems to support staff also help ensure a smooth testing experience.

Can a PSI proctor see your screen?

A PSI proctor can monitor your computer screen during an exam using remote proctoring software to ensure exam integrity. They may also observe your webcam and audio to prevent cheating, following strict security protocols. Proctors do not have access to your personal files or other applications outside the exam environment.

What are Psi Services?

PSI Services is a company that provides professional testing, assessment, and certification services for a variety of industries. They administer exams for licensure, certification, and employment, both online and at physical testing centers. PSI works with organizations, educational institutions, and government agencies to deliver secure and reliable testing solutions. Their services help ensure that candidates meet the necessary qualifications and standards for their respective fields.

What do PSI Services do?

PSI Services is a company that provides testing and assessment solutions for various industries, including licensing, certification, and employment screening. They develop and administer standardized exams, often using secure testing centers and digital platforms, to evaluate candidates' qualifications and skills.

Is psi a legit company?

Psi Services is a legitimate organization that provides employment screening, background checks, and drug testing services for various industries. It is widely used by employers to verify candidate credentials and ensure workplace safety. Job seekers should verify specific job postings and company details through official channels.

What are the key skills and qualifications needed to thrive as a PSI Services Test Center Administrator, and why are they important?

To thrive as a PSI Services Test Center Administrator, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with computer-based testing software, security protocols, and basic troubleshooting skills is typically required. Excellent customer service, professionalism, and the ability to remain calm under pressure are crucial soft skills for interacting with test-takers. These competencies ensure secure, smooth test administration and a positive experience for candidates.

Is psi a good company to work for?

Psi Services is a company that provides testing and assessment services, often requiring employees to have relevant certifications and attention to detail. Employee experiences vary, and factors such as work environment and job role influence job satisfaction. Researching company reviews and job requirements can help determine if it is a suitable workplace.
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Psi Services jobs near you
Infographic showing various Psi Services job openings in the United States as of June 2026, with employment types broken down into 100% As Needed. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Client Services Specialist ($26.44/hr)

Client Services Specialist ($26.44/hr)

PSI Services

Concord, NH • On-site

$55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description

Title: Client Services Specialist

Location: Remote-US

Salary: $26.44/hr ($55k annually)

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of examinations for PSI clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments. This role is a full-time, permanent position requiring a fixed eight-hour shift during general office hours, Monday to Friday. The role is typically remote but can be performed in office.

Role Responsibilities

  • Provide daily customer service support to PSI clients as well as perform assigned duties.

  • Acting as a subject matter expert of Client Services department processes and client business rules

  • Contribute to the development of internal knowledge bases, FAQs, and process documentation to streamline client support operations.

  • Participate in Partner Discussion Calls with assigned clients as needed

  • Follow documented processes to triage cases from our CRM program and either resolve or assign the cases.

  • Create and pull reports on varying and set schedules as well as import client data.

  • Assist and collaborate cross-departmentally regarding daily operational tasks, client relationships and issue investigation.

  • Develop and retain an understanding of current proprietary software(s) and client platforms.

  • Exhibit a sense of urgency and accountability when responding to client issues, concerns, and requests via case management system.

  • Understand and ensure client goals and SLAs are met.

  • Attend internal and/or client facing meetings as appropriate.

  • Review and suggest process and technology updates to improve efficiencies and eliminate redundancies.

  Knowledge, Skills and Experience Requirements

  • High school diploma or equivalent educational level expected. Some college preferred.

  • Ability to problem-solve, analyze situations, provide resolutions, and follow documented procedures.

  • Minimum 2 years of experience in customer service, client management, and/or technical support is required.

  • Experience handling high-profile or complex client accounts, including conflict resolution and escalation management is preferred.

  • Experience in the testing industry preferred.

  • Knowledge and proficiency in Microsoft Office and CRM systems.

  • Must have excellent time management and customer service skills.

  • Ability to build strong relationships with internal teams.

  • Ability to navigate multiple software platforms, troubleshoot client issues, and contribute to process optimization initiatives.

  • Strong written and verbal communication skills, with experience drafting professional client correspondence and process documentation.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:  

  • Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

  • Generous Time Off: Enhanced paid time off/annual leave policies

  • Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

  • US: Dental, vision, life, and short-term disability insurance

  • UK: Medical cashback plan including dental, vision, and income protection

  • Flexible Spending Accounts (US)

  • Employee Assistance Program (EAP): Confidential support whenever you need it

  • Work-Life Balance: We understand life happens outside of work, and we fully support flexibility

  • Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired

  • Future Planning: Tools and support to help you grow personally and professionally

  • Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

 At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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