What is the difference between Psa Manager vs Psa Supervisor?

Aspect Psa Manager Psa Supervisor Credentials Relevant certifications, management experience Technical certifications, supervisory experience Work Environment Oversees multiple teams, strategic planning Supervises daily operations, team management Industry Usage Common in service and maintenance industries Often found in same industries, more hands-on Search Intent Management roles, career advancement Operational roles, team leadership The Psa Manager typically handles strategic planning and oversees multiple teams, requiring management experience and relevant certifications. The Psa Supervisor focuses on daily operations and team supervision, often with technical certifications. Both roles are common in service industries, but the manager position involves broader responsibilities and higher-level decision-making.

Psa Manager Jobs in Puerto Rico (NOW HIRING) Jun 26

Aspect	Psa Manager	Psa Supervisor
Credentials	Relevant certifications, management experience	Technical certifications, supervisory experience
Work Environment	Oversees multiple teams, strategic planning	Supervises daily operations, team management
Industry Usage	Common in service and maintenance industries	Often found in same industries, more hands-on
Search Intent	Management roles, career advancement	Operational roles, team leadership

Deloitte rating

8.1

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services

Job description

Salesforce Certinia Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Certinia is a leading provider of Salesforce-based Professional Services Automation software. We are seeing growing opportunity to help our clients implement Certinia PSA and Services Estimator in many sectors where stronger Project and Resource Management capabilities are critical to connecting sales and services processes and supporting more mature operational management and invoicing and accounting processes.

Work you'll do
As a PSA Implementation consultant, your role will be to orient our Professional Services Organisation clients. During the implementation, you will guide our clients to increase their awareness of the resources required to meet the needs of future opportunities, to understand the profitability of their operations and to help them optimise the occupancy levels of their resources so that their activities become more efficient. More precisely, you will:

Collaborate directly with decision-makers to better understand their business objectives, their reality and their goals in order to create the best solutions
Act as a trusted business advisor with the client and align business processes with industry best practices
Design and configure components of the solution following best practices
Participate in the implementation during each step
Perform gap analyses and build Certinia PSA roadmaps to address potential gaps
Work in collaboration with Project Managers, developers, and administrators
Assist customers during UAT (User Acceptance Testing)
Deliver Certinia PSA training to the end-user and/or power-user
Develop your skills through online certification (Certinia Training), shadowing, mentoring and daily interaction with your colleagues and clients

The team
Sales & Service
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Required Qualifications

3+ years experience in Salesforce project consulting role
1+ years experience with Certinia Professional Service Automation (PSA), Time Tracking Financial and/or Project Management software
1+ years experience with Accounting, CRM, ERP and/or HCM system
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred Qualifications

Certinia PSA Certified Implementation Consultant and/or Certinia PSA Sysadmin Certification

Salesforce Certified Administrator, App Builder and Platform Developer 1 certifications
Proven expertise in advising and supporting enterprise-scale technical solutions while meeting complex business requirements
Strong understanding of software development processes
Analytical mind and excellent communication skills
Responsible, methodical, organised and thorough
Knowledge of Agile methodology

Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Qualifications:

Salesforce Certinia Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.