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Psa Customer Service Jobs in Silver Spring, MD (NOW HIRING)

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Comfortable working in fast-paced, service-driven environments Preferred Experience * Experience with PSA/CRM platforms such as ConnectWise, HaloPSA, Autotask, Salesforce, HubSpot, or similar

PSA Airlines

Flight Attendant

Arlington, VA

Responsibilities Position Summary As a Flight Attendant, you will impact PSA Airlines' business growth by aiding in safe and efficient flight operations. In servicing customers in a professional ...

Appian

Resource Manager, Customer Success

Mclean, VA · On-site

$100 - $200/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Fluency in services economics--utilization, bench cost, services margins--and monitor how staffing ... Maintain high standards for data accuracy within PSA and resource management systems and interpret ...

New

Tbest Services inc

Mitigation Coordinator

Baltimore, MD · On-site

$20/hr

Coordinate with technicians, estimators, subcontractors, and customers * Ensure all incoming calls ... Experience in restoration, construction, or service industry * Familiarity with PSA, XactAnalysis ...

IOTAP Inc. US Positions

Sales Engineer

Reston, VA · On-site

... Professional Services Automation (PSA) platforms like ConnectWise or Autotask. Your deep ... Work closely with customers to design solutions leveraging Work 365's tools to meet their unique ...

IOTAP Inc.

Sales Engineer

Reston, VA · On-site

... professional services automation (PSA) platforms like ConnectWise or Autotask. Your deep ... Work closely with customers to design solutions leveraging Work 365's tools to meet their unique ...

MANTECH

Program Security Assistant

Chantilly, VA · On-site

$39K - $49K/yr

PSA shall provide security support to conferences and other program activities as directed by the ... Familiarity with providing customer service for program security support. * Familiarity with ...

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How much do psa customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for psa customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

Is working for PSA customer service a good job?

Working as a PSA customer service representative involves handling customer inquiries, providing support, and using communication skills. The job typically offers full-time hours, training, and opportunities for advancement, but may also involve high call volumes and performance targets.

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Psa Customer Service jobs near you

Customer Success Manager

Culture Fits

Columbia, MD • On-site

Other

Re-posted 6 days ago

Job description

Customer Success Manager (MSP / Technology Services)
Position Summary
We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for our clients while ensuring exceptional follow-through, communication, and overall customer experience.
This individual will act as the bridge between the client, service delivery teams, leadership, and strategic initiatives. The ideal candidate is proactive, highly accountable, organized, and obsessed with delivering value beyond simply "checking in." They understand how to build trust, maintain alignment, identify opportunities, and ensure clients feel supported, heard, and prioritized.
This role is ideal for someone who thrives in relationship management, enjoys operational coordination, and takes pride in delivering a white-glove customer experience with impeccable follow-up and attention to detail.
Key Responsibilities
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts
  • Build and maintain strong, long-term client relationships
  • Conduct regular client touchpoints, business reviews, and follow-up meetings
  • Ensure clients feel informed, supported, and aligned with ongoing initiatives
  • Maintain proactive communication regarding projects, service updates, escalations, and opportunities
Follow-Up & Accountability
  • Maintain exceptional follow-through on all client requests, conversations, and action items
  • Track outstanding tasks, deliverables, and commitments to completion
  • Coordinate internally with technical teams, leadership, vendors, and project managers to ensure accountability
  • Ensure no client concern, escalation, or request falls through the cracks
  • Document all customer interactions thoroughly and accurately within CRM/PSA systems
Value-Added Customer Experience
  • Continuously identify ways to improve the client experience and strengthen partnerships
  • Present value-added recommendations that align with client goals and operational needs
  • Help clients understand how technology, services, and strategic initiatives support business outcomes
  • Look for opportunities to improve efficiency, communication, and customer satisfaction
  • Advocate for the customer internally while balancing operational expectations
Coordination & Operational Support
  • Collaborate with Service Desk, Projects, Sales, and Leadership teams to maintain alignment
  • Assist with scheduling recurring meetings, strategic reviews, onboarding coordination, and project follow-ups
  • Monitor customer satisfaction trends, recurring issues, and operational concerns
  • Help ensure client environments, documentation, and communication standards remain organized and up to date
  • Escalate risks, concerns, or unresolved issues appropriately
Reporting & Strategic Alignment
  • Track account health, customer engagement, retention indicators, and service trends
  • Prepare reports, meeting summaries, and action-item recaps
  • Help drive customer retention, expansion opportunities, and long-term partnership growth
  • Participate in internal strategy meetings and customer planning discussions
Qualifications
  • 3+ years of experience in Customer Success, Account Management, Client Services, or MSP account coordination
  • Experience working within an MSP, technology services, SaaS, or IT environment preferred
  • Strong organizational and time-management skills
  • Exceptional written and verbal communication abilities
  • Highly detail-oriented with strong documentation habits
  • Proven ability to manage multiple priorities simultaneously
  • Ability to build trust and maintain professionalism with clients and internal teams
  • Comfortable working in fast-paced, service-driven environments
Preferred Experience
  • Experience with PSA/CRM platforms such as ConnectWise, HaloPSA, Autotask, Salesforce, HubSpot, or similar
  • Familiarity with IT services, managed services, cybersecurity, cloud environments, or technical operations
  • Experience participating in client business reviews or strategic account meetings
  • Understanding of service delivery workflows and customer lifecycle management
Key Traits for Success
We're looking for someone who:
  • Is highly proactive and dependable
  • Takes ownership without being asked
  • Has impeccable follow-up and communication habits
  • Naturally builds trust and relationships
  • Notices the details others miss
  • Thinks strategically while remaining operationally organized
  • Leads with professionalism, empathy, and accountability
  • Focuses on delivering value, not just managing tasks
What Success Looks Like
  • Clients feel consistently supported and informed
  • Follow-up is prompt, accurate, and reliable
  • Internal teams remain aligned on customer needs and priorities
  • Customer satisfaction and retention improve
  • Opportunities for additional value and partnership are identified proactively
  • The customer experience becomes organized, predictable, and relationship-driven

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