Provider Operations Manager Jobs in Spring Lake, NC

About the job

About the Company

S&W Ready Mix, a Titan America company, is committed to delivering high-quality construction materials that build stronger communities while fostering a culture of safety, operational excellence, innovation, and continuous improvement.

About the Role

The Area Manager in our Fayetteville NC Region (Fayetteville, Spring Lake, Lumberton, Elizabethtown, Whiteville, Clinton) is a salaried exempt position reporting to the Operations Manager.  The Area Manager works independently and is responsible for providing direction and leadership for all ready mix plant operations across plants in the region, including but not limited to financials, budgeting, operations, safety, quality, sales and environmental compliance. 

The primary function of this position is to provide direction and leadership to the Operations personnel while ensuring the performance and safety standards are maintained within the region and includes system and personnel efficiencies, production, process improvements, and reducing plant costs.

• Oversee, maintain, and manage all regional operational performance activities, ensuring compliance with all company policies and regulatory requirements
• Establish and lead a performance based Safety Culture, ensuring Environmental compliance with all regulations and standards, ensure compliance with all safety incident reporting requirements
• Support the financial performance of the region by managing hours, overtime, and yards per driver hour; assist in budget preparation
• Promote and measure performance of all personnel towards established objectives, ensuring compliance with all Company policies
• Analyzes production performance versus Key Performance Indicators (KPIs) to meet or exceed established key performance indicators
• Meets daily production schedules, documents system performance, identifies and analyzes problem area breakdown trends; conducts root cause analyses and develops sustainable solutions to reoccurring problems
• Manages operating budget while focusing upon optimization and reduction of costs
• Provides project management direction to ensure projects are completed on time and within budget
• Ensure all equipment is operated and maintained properly, to include housekeeping by managing the training and development of personnel
• Responsible for staffing of operations personnel to include reviewing resumes, interviewing, and hiring of candidates
• Investigate and resolve employee concerns, involving appropriate departments as needed
• Manage the inventory process at all plants and ensure all inventory is documented and submitted on time
• Ensure that all preventative maintenance actions are completed and documented and all plant equipment is in proper working order
• Facilitate the expansion of sales to existing customers and the development of sales to new customers
• Gather pertinent information on market conditions and competition in geographical territory and research specifications in order to make informed decisions in preparing bid packages and strategic initiatives
• Other duties may be assigned as required

Qualifications and Experience:

• Certifications: ACI and DOT Batch Plant Operator Certification or ability to obtain within 1 year of service.
• Bachelor's Degree and 10 years related experience or equivalent combination of education and experience, along with 5-7 years management experience

Additional Attributes:

• Building successful relationships, treating and relating to others in a professional, open, and respectful way, even in difficult or challenging circumstances, creating constructive working relationships and an overall positive working environment
• Demonstration of excellent interpersonal, verbal, and written communication skills, a continuous improvement mentality, ability to understand and satisfy the needs of the customer, a professional attitude, high levels of energy, and the ability to adapt quickly, be flexible and manage change effectively
• Understands budgeting, financial management, and managing a multi-functional work environment
• Strong problem solving, project management, and decision making abilities
• Proficiency with MS Office software
• Good math skills, ability to compile, process, and analyze data
• Excellent organizational skills with the ability to prioritize responsibilities effectively
• Proven ability to work under tight deadlines, assist in the resolution of technical problems, and manage ambiguous information effectively
• Ability to travel within the region daily; elsewhere as needed, must possess and maintain acceptable driving record
• Ability to work extended hours, holidays, nights and weekends
• Knowledge of sales, quality assurance, maintenance, and dispatch, preferred
• Physical job requirements include working outdoors with exposure to heat and cold, constant standing and walking, climbing, working from heights and lifting up to 50 lbs

Pay Range and Compensation Package

Titan America offers a competitive compensation package including a strong base salary with annual performance incentive opportunity.  The role also includes a company vehicle to support regional travel requirements, comprehensive health, dental, vision, life and disability insurance and participation in Titan America's 401(k) program with company matching.  Employees receive professional development and career advancement opportunities within Titan America and generous paid time off and company holidays.