Provider Operations Manager Jobs in Miami, FL (NOW HIRING)

Location: Weston, FL

Department: Loading/Outbound Dock

Shift: Monday - Friday, 4:00pm - Complete

The Loading Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation.

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Loading Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety.

This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Loading Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers.

The Loading Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence.

 

Essential Responsibilities

• Lead and supervise daily outbound loading operations to ensure on-time shipment of customer and store orders. 
• Manage and develop a team of warehouse associates through coaching, training, performance management, and succession planning. 
• Monitor labor allocation and staffing levels to maximize productivity while controlling operating costs. 
• Ensure trailers are loaded safely, accurately, and in compliance with company standards and DOT regulations. 
• Partner with operations teams and facility manager to resolve shipping issues and improve workflow. 
• Analyze operational metrics including productivity, trailer utilization, on-time departures, and labor efficiency to identify improvement opportunities. 
• Drive continuous improvement initiatives using Lean. 
• Maintain compliance with company safety policies, and warehouse housekeeping standards. 
• Conduct daily start-up meetings, safety observations, and performance reviews to communicate priorities and reinforce expectations. 
• Investigate and resolve shipping discrepancies, damages, and customer service issues. 
• Support peak season planning, staffing, and execution to meet increased business demands. 
• Foster a positive work environment focused on teamwork, accountability, and employee engagement. 

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred; equivalent experience considered. 
• 5+ years of warehouse or distribution center experience. 
• 2+ years of leadership experience managing warehouse teams in a high-volume distribution environment. 
• Experience with Warehouse Management Systems (WMS) and Microsoft Office applications. 
• Strong knowledge of distribution operations, shipping processes, and transportation logistics. 
• Proven ability to analyze operational data and make informed business decisions. 
• Excellent leadership, communication, and problem-solving skills. 
• Ability to work flexible schedules, including evenings, weekends, holidays, and overtime as business needs require. 

Preferred Skills

• Experience in high-volume fulfillment centers. 
• Lean, Six Sigma, or Continuous Improvement experience. 
• Knowledge of OSHA regulations and warehouse safety practices. 
• Experience managing KPIs such as productivity, loading efficiency, order accuracy, and on-time shipping. 

Key Performance Indicators (KPIs)

• On-time trailer departures 
• Loading productivity (cases/units per labor hour) 
• Trailer cube utilization 
• Safety performance (recordable incidents) 
• Employee engagement and retention 
• Labor cost management 
• Customer service and shipping quality metrics

 

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.  

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned. 

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.  

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.  

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance. 

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply:Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button. 

Back in 1986, Office Depot OfficeMax started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?
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