Provider Operations Manager Jobs in Merced, CA (NOW HIRING)

Position Summary

Under the direction of the Clinic Operations Manager, the Clinic Supervisor oversees the day-to-day operations of assigned outpatient clinic sites, ensuring efficient operations, exceptional customer service, regulatory compliance, and high-quality patient care. The Clinic Supervisor provides leadership and supervision to front and back-office staff and serves as a role model consistent with the Mission, Vision, and Values of Mathiesen Memorial Health Clinic.

Essential Duties

• Adheres to the Mission, Vision, Values, and Code of Conduct of MMHC and serves as a positive role model.
• Oversees and supervises the daily operations of assigned outpatient clinic sites.
• Coordinates and supervises the work of front and back-office staff to ensure efficient clinic operations and quality patient care.
• Participates in the recruitment, interviewing, onboarding, training, coaching, and retention of clinic staff.
• Develops and implements operational strategies to support organizational goals and improve clinic performance.
• Collaborates with the MMHC leadership team to develop and implement policies, procedures, and workflow improvements.
• Monitors clinic productivity, patient access, patient flow, quality measures, and operational performance indicators.
• Develops staff schedules and reviews and approves timecards, leave requests, and staffing adjustments.
• Works closely with Human Resources to conduct employee performance evaluations and provides ongoing coaching, mentoring, and professional development opportunities.
• Addresses employee performance concerns and workplace conflicts in collaboration with Human Resources and the Clinic Administrator.
• Ensures staff maintain confidentiality of patient information and comply with HIPAA, IHS, HRSA, Tribal, state, and federal regulations.
• Responds to patient concerns and complaints professionally and assists in achieving timely resolutions.
• Collaborates with the Clinic Operations Manager and leadership team to develop, review, and revise clinic policies and procedures.
• Supports quality improvement activities, audits, accreditation efforts, and regulatory site visits.
• Assists in developing and delivering staff training related to clinic operations, policies, procedures, compliance requirements, and IHS regulations.
• Attends required meetings, training, committees, and workgroups.
• Performs other duties as assigned to support MMHC operations.
• Performs various administrative duties as needed to meet the needs of MMHC.

Education and Qualifications

• High School Diploma or GED required.
• Three (3) to five (5) years of healthcare operations or medical clinic experience required.
• Minimum two (2) years of supervisory or leadership experience required.
• Experience working in an FQHC, Tribal Health Program, Rural Health Clinic, or Indian Health Service facility preferred.
• Knowledge of medical terminology, healthcare operations, and clinical workflows.
• Knowledge of HIPAA, OSHA, HRSA, IHS, and applicable healthcare regulations.
• Excellent interpersonal, communication, conflict resolution, and customer service skills.
• Strong organizational, administrative, and time management abilities.
• Ability to analyze problems, exercise sound judgment, and implement effective solutions.
• Ability to establish and maintain effective working relationships with patients, staff, providers, and community partners.
• Ability to adapt to changing priorities and organizational needs while maintaining a high standard of professionalism.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to frequently use hands and fingers to operate office equipment, including computers, keyboards, telephones, copiers, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to occasionally bend, stoop, kneel, reach, and lift or move objects weighing up to 25 pounds.
• Ability to travel between clinic locations, as required.
• Ability to maintain concentration and attention to detail while performing multiple tasks in a fast-paced healthcare environment.
• Ability to respond appropriately and efficiently during emergency situations.

Working Conditions

• Work is primarily performed in a medical clinic and office environment.
• Frequent interaction with patients, family members, healthcare providers, Tribal community members, and staff.
• May be exposed to communicable diseases, bloodborne pathogens, and other potential health hazards common to healthcare settings. Appropriate personal protective equipment (PPE) and safety protocols will be provided and required.
• Requires compliance with all MMHC safety policies and procedures, including infection prevention and control standards.
• May experience periods of high workload, frequent interruptions, and changing priorities.
• May be required to work occasional evenings, weekends, or extended hours to meet operational needs, attend meetings, training, or respond to staffing issues.
• May be required to travel between MMHC clinic locations and attend off-site meetings, trainings, conferences, or Tribal health-related events.
• Must maintain strict confidentiality of patient, employee, and organizational information in accordance with HIPAA, Tribal, federal, state, and organizational requirements.

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973,29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).