Provider Operations Manager Jobs in Santa Maria, CA

Company Profile:
SM Tire, founded in 1946, has delivered tire and automotive services to the CA Central Coast region since. Our multi-location business has always focused on building strong customer relationships and providing the highest quality of workmanship on each and every vehicle we service. In addition, we operate a dedicated Bandag Retread plant in Santa Maria, CA, providing factory-quality tire retreading, together with 24/7 mobile commercial road services.
Job Summary:
Operational Oversight:
Oversee daily operations throughout all locations, to ensure consistent service quality and productivity;
Implement and maintain company policies, standard operating procedures and performance standards;
Monitor workflow, facility organization and customer service levels, to optimize operations;
Travel between all locations regularly to ensure operational excellence.
Staff Leadership & Development:
Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture;
Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities;
Ensure adherence to labor laws, scheduling and staffing requirements.
Customer Service & Quality Assurance:
Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions;
Enforce quality control measures for parts, installation, repairs, follow-up and related services;
Monitor customer feedback and implement improvements to enhance overall customer experience.
Financial & Inventory Management:
Manage budgets, cost controls and profitability targets for each location;
Analyze financial performance and identify areas for improvement or cost savings;
Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste.
Safety & Compliance:
Ensure all locations comply with OSHA and environmental safety standards;
Maintain proper documentation for equipment maintenance, safety training and certifications;
Promote a culture of safety awareness and accountability.
Strategic & Continuous Improvement:
Identify opportunities for operational efficiency, process improvement and growth;
Collaborate with leadership to set performance goals, KPIs and strategic objectives;
Lead special projects / initiatives, to improve operational capabilities.
Qualifications:
At least 5 years of operational leadership experience, preferably within the automotive or tire industries;
Bachelor's degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered;
Proven, successful experience managing multiple locations and large teams;
Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills;
Exceptional oral and written communication and interpersonal skills;
Proficient with POS systems, scheduling software and the Microsoft Office suite of products;
Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems;
Ability to lift 40 pounds in weight
Possess a valid CA driver's license, with a clean and insurance driving record, with a copy of H6 driving record, required;
Ability to pass a drug test and pre-employment physical required.
Compensation:
$100K base salary for this full-time, exempt position.
Benefits:
6 paid public holidays annually;
Paid vacation which begins accruing after 6 months of employment;
40 hours of standard CA annual paid sick time, which begins accruing on start date;
401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment;
Medical, dental, vision insurance coverage offered for employee;
Life insurance.
Working Hours:
8:00AM - 6:00PM, Monday - Friday, with weekends, as necessary, for managerial oversight.
Location:
Santa Maria, CA; travel between all facilities regularly