Provider Operations Manager Jobs in Lexington, KY

Our Area Manager is responsible for three things above all else:

Leading and caring for our Team Members.
Providing First Class service to our clients and their tenants.
Ensuring our facilities are consistently cleaned to First Class standards.

We are looking for someone who brings positive energy, takes ownership, communicates well, solves problems, and leads by example.

Our culture is built around servant leadership, hard work, relationships, and genuinely caring for one another. We want leaders who aren't afraid to jump in and help their team and who understand that great service starts with taking great care of people.

• Lead the day-to-day operations of your assigned account and facilities.
• Build and maintain strong, genuine relationships with clients, Team Members, and building partners.
• Serve as the primary point of contact for our clients, communicating proactively and regularly to ensure quality expectations and scope-of-work standards are consistently met.
• Lead, support, and develop Team Members, Day Porters, and Team Leads while helping build a strong operations support structure.
• Promote the First Class culture and bring our Core Values to life with your team.
• Assist with recruiting, including phone screens and interviews, and oversee the successful onboarding of new Team Members at the site.
• Train new Team Members and provide ongoing training on cleaning procedures, chemicals, equipment, safety practices, and proper PPE.
• Promote a strong safety culture where Team Member safety needs and concerns are addressed quickly and appropriately.
• Conduct regular inspections and proactively address quality concerns.
• Monitor timekeeping, approve hours, and manage budgeted labor hours for buildings within the account.
• Monitor inventory and coordinate the ordering and delivery of supplies, chemicals, and other resources needed by the team.
• Ensure appropriate staffing and step in to help coordinate coverage when absences could affect our ability to complete the scope of work.
• Identify opportunities to provide additional services and TAG work that add value for our customers.
• Perform other duties as needed to support the team, our clients, and the success of the operation.

• 2+ years of management or leadership experience preferred; commercial cleaning or facilities experience is a plus but not required.
• Strong work ethic and a willingness to lead from the front.
• Exceptional attention to detail and commitment to quality.
• Strong organizational, multitasking, and prioritization skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.
• Positive, approachable, resourceful, and team oriented.
• Ability to work independently, take ownership, and solve problems.
• Proficiency with Microsoft Office.
• Stable work history demonstrating reliability and commitment.
• Bilingual English/Spanish preferred.
• Reliable transportation required.
• Ability to lift 50+ lbs. and bend, kneel, stoop, reach, and climb stairs for extended periods as needed.
• Must successfully complete a criminal background check.

FIRST CLASS IS GROWING IN LEXINGTON!!!

This is a HUGE opportunity for a great leader & manager that is willing to work their butt off! This is also an opportunity to get in on the ground level with our company in the Lexington market. This is also an opportunity to help First Class improve upon what we have already built over the last 10 years in Louisville and duplicate that same culture and service in the Lexington market. If you are one of the hardest workers you know but don't seem to get the credit you deserve, or perhaps you are hustling every day at your current job but they are not providing you with the resources, the training, and the love you need, then this may be the right job for you.

Our Core Focus is simple -

TO SERVE OTHERS

That means serving each other, our Team Members, our clients, and the people who walk through the buildings we care for every day.

It's why we get up and go to work every morning at First Class.

First Class Commercial Cleaning was founded in Louisville in January 2016 by UK graduate and Louisville native John Disselkamp. The company started with very little: a mop, a few rags, cleaning supplies, a lot of hard work, and a belief that people deserved to be treated well.

Since those humble beginnings, First Class has grown into one of Kentucky's leading independently owned commercial cleaning companies, serving 345 Team Members & their families and 186 mid to large commercial facilities and medical office facilities throughout Kentucky.

That growth has been driven by a few simple principles: work hard, treat people well, build genuine relationships, communicate, and do what you say you're going to do.

As First Class continues to grow in Lexington, we're looking for leaders who want to help us build something special while protecting the culture and level of service that got us here.

First Class is proud to be a Kentucky-Based, Independently Owned and Operated Janitorial Company. As one of the FASTEST GROWING companies in the state of Kentucky, First Class provides nightly janitorial services, day porter services, and commercial floor services to a portfolio of 186 “Class A” office buildings (and medical office buildings) in Kentucky, ranging from as small as 20,000 sq ft up to 500,000 sq ft. Most importantly, we are fortunate enough to SERVE over 345 team members and their families.

But buildings aren't really our business — people are.

We're proud to serve our clients, their tenants, and most importantly, the hundreds of First Class Team Members and families who make what we do possible.

• Medical, Dental & Vision Insurance
• Paid Vacation
• Paid Holidays
• Special Incentive Plans
• Company Laptop
• Company Cell Phone / Cell Phone Stipend
• Company Credit Card

This job reports to the Regional Manager

This is a Full-Time position 1st Shift, 2nd Shift.

Number of Openings for this position: 1