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Provider Engagement Jobs in Michigan (NOW HIRING)

Target

Service & Engagement Team Leader

Sterling Heights, MI · On-site

$23.25 - $39.50/hr

The role of a Service andEngagement Team Leader can provide you with theskills and experience of ... Guest engagement,problemsolvingand resolution * Retail business fundamentals,includingdepartment ...

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Provider Engagement information

See Michigan salary details

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$67.8K

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How much do provider engagement jobs pay per year?

As of Sep 4, 2026, the average yearly pay for provider engagement in Michigan is $67,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a provider engagement?

A Provider Engagement job focuses on building and maintaining relationships with healthcare providers to ensure they are informed, engaged, and supported in delivering quality care. Responsibilities often include provider education, communication, problem-solving, and collaboration with internal teams to enhance provider experience. These roles exist in healthcare organizations, insurance companies, and managed care settings. Success in provider engagement requires strong communication, organizational, and relationship-management skills.

What does a typical day look like for a provider engagement professional?

A typical day as a Provider Engagement professional involves communicating with healthcare providers to address their needs, answering questions about network participation, and ensuring compliance with organizational guidelines. You’ll often analyze provider feedback, coordinate with internal teams like credentialing or contracting, and develop strategies to improve provider satisfaction and network quality. The work is dynamic and collaborative, requiring you to juggle multiple projects and solve challenges as they arise. This variety makes the role both engaging and impactful, while offering regular opportunities to build long-term professional relationships.

What are the key skills and qualifications needed to thrive in provider engagement, and why are they important?

To thrive as a Provider Engagement professional, you need a background in healthcare administration, strong relationship management skills, and a solid understanding of provider network operations. Familiarity with Customer Relationship Management (CRM) systems, provider directories, and compliance regulations is often required, and certifications in healthcare management can be beneficial. Exceptional communication, problem-solving, and negotiation skills make you stand out in this position. These competencies are crucial for effectively building partnerships, resolving provider concerns, and enhancing network performance within complex healthcare environments.

What are the most commonly searched types of Provider Engagement jobs in Michigan?

The most popular types of Provider Engagement jobs in Michigan are:

What are popular job titles related to Provider Engagement jobs in Michigan?

For Provider Engagement jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Provider Engagement jobs in Michigan look for?

The top searched job categories for Provider Engagement jobs in Michigan are:

Provider Engagement jobs near you
Infographic showing various Provider Engagement job openings in Michigan as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, 3% Contract, and 1% Nights. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $67,807 per year, or $32.6 per hour.

Bilingual Patient Engagement Specialist I

Covenant Community Care

Detroit, MI

$37K - $42K/yr

Full-time

Life, Retirement, PTO

Re-posted 29 days ago

Job description

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Patient Engagement Specialist I.
GENERAL DESCRIPTION:
The Patient Engagement Specialist I provides professional, friendly, and patient-centered service to Covenant Community Care patients through the Contact Center. Working under the direction of the Patient Engagement Supervisor, the Patient Engagement Specialist I serves as a primary point of contact for incoming and outgoing patient communications, appointment scheduling, medication refill requests, patient outreach activities, and message routing.
The Patient Engagement Specialist I utilizes established workflows, available resources, and organizational knowledge to assist patients and resolve concerns whenever possible while supporting Covenant Community Care's commitment to quality care, patient access, and exceptional customer service.
SPECIFIC DUTIES
Registration and Scheduling
The Patient Engagement Specialist I provides frontline support for incoming and outgoing patient communications and scheduling activities. Specific duties include:
  • Respond to incoming patient calls, including appointment scheduling, medication refill requests, and general patient inquiries.
    • Schedule, reschedule, and cancel appointments according to established protocols.
    • Route messages, refill requests, and patient communications to the appropriate clinical or administrative staff.
    • Document patient interactions accurately within the electronic health record.
    • Collect and update patient demographic and insurance information according to established workflows.
    • Verify patient contact information and preferred communication methods.
    • Provide patients with general information regarding insurance, payment options, and available financial assistance programs.
    • Provide patients with information regarding services, locations, hours of operation, and organizational procedures.
  • Assess patient needs and utilize available resources, workflows, departmental reference materials, and organizational knowledge to resolve concerns whenever possible.
    • Forward calls to nursing staff, providers, or other departments when appropriate.
    • Route emergency calls appropriately.
    • Escalate unresolved patient concerns, operational questions, and workflow issues to the Patient Engagement Specialist II when additional review or resolution is required.
Patient Access amp; Engagement
  • Conduct outbound patient communications and outreach activities as assigned.
    • Complete appointment reminder activities according to established workflows.
    • Participate in care gap outreach, population health initiatives, and other patient engagement activities as assigned.
    • Support patient portal enrollment and assist patients with basic access questions.
    • Relay healthcare information to patients accurately and professionally.
Customer Service
  • Communicate professionally and courteously with patients, staff, and external partners.
  • Be aware of potential emergency situations and take appropriate action as needed.
  • Act as a representative of Covenant Community Care by treating all employees and patients with dignity and respect.
Inter-Departmental Collaboration
  • Communicate effectively with providers, nursing staff, site teams, and administrative departments.
  • Participate in departmental meetings, training activities, workflow updates, and technology enhancements.
  • Notify leadership of recurring patient concerns, workflow issues, or operational barriers impacting service delivery.
Policy amp; Compliance
  • Maintain compliance with HIPAA, patient confidentiality standards, documentation requirements, and organizational policies.
  • Adhere to established Contact Center workflows, service standards, and departmental expectations.
  • Perform other administrative duties and responsibilities as assigned.
QUALIFICATIONS AND COMPETENCIES:

Minimum qualifications:
  • High school diploma or equivalent
  • Two years of customer service experience preferred
  • Prior healthcare or Contact Center experience preferred
Preferred qualifications:
  • Experience working within an electronic health record.
  • Bilingual English/Spanish.
Required competencies:
  • Ability to interpret and comply with insurance requirements.
  • Basic understanding of insurance information and eligibility requirements.
  • Basic understanding of the Sliding Fee Discount Program.
  • Ability to exercise good judgment in evaluating situations and making decisions.
  • Basic understanding of Federally Qualified Health Center operations and patient access requirements.
  • Ability to listen, write, and speak effectively with patients, staff, and leadership.
  • Ability to maintain professionalism, empathy, and culturally responsive communication.
  • Ability to exercise good judgment, follow established workflows, and protect patient confidentiality.
  • Ability to use EHR, contact center, and Microsoft Office systems accurately and efficiently.
  • Ability to work in a fast-paced environment while maintaining accuracy and customer service standards.
  • Ability to resolve complex patient concerns using sound judgment and established workflows.
  • Ability to recognize issues requiring escalation and follow established escalation processes.
  • Bilingual in English and Spanish.

Job Type: Full-time 40 hours/week

At Covenant we offer our employees:
Comprehensive Benefit program
Vacation, Sick, and Personal time (VSP)
Paid holidays
401K
Life insurance, long term and short-term disability

Candidates must successfully complete an office skills assessment, a criminal background check and TB test as part of the hiring process.

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