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Protective Services Investigator Jobs (NOW HIRING)

AgeSpan

Protective Services Caseworker

Lawrence, MA · On-site

$33 - $34/hr

The Caseworker is responsible for investigating Protective Services reports, assessing the level of client risk, providing crisis intervention services, advocacy, and monitoring of the case to ...

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Protective Services Investigator information

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$32K

$75.3K

$131K

How much do protective services investigator jobs pay per year?

As of Aug 30, 2026, the average yearly pay for protective services investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a protective services investigator?

Protective Services Investigators are professionals responsible for investigating reports of abuse, neglect, or exploitation involving vulnerable populations such as children, the elderly, or disabled individuals. They work for government agencies or social service organizations to assess situations, gather evidence, and determine the appropriate interventions to ensure the safety and well-being of at-risk individuals. Their duties often include interviewing involved parties, collaborating with law enforcement, and preparing detailed reports. Protective Services Investigators play a crucial role in protecting individuals from harm and connecting them with necessary support services.

What are the key skills and qualifications needed to thrive as a protective services investigator?

To thrive as a Protective Services Investigator, you need a solid background in social work, criminal justice, or a related field, often supported by a relevant degree and state certification. Familiarity with case management software, investigative reporting tools, and legal or regulatory databases is typically required. Strong interpersonal skills, attention to detail, and resilience are essential for effectively interacting with vulnerable populations and managing stressful situations. These skills ensure thorough investigations, proper documentation, and the safety and well-being of individuals at risk.

What are some common challenges faced by protective services investigators during fieldwork, and how can they be managed?

Protective Services Investigators often encounter emotionally charged situations, including interacting with individuals in crisis or resistant environments. Managing these challenges requires strong communication skills, emotional resilience, and the ability to remain objective under stress. Investigators are typically supported by regular training, supervision, and access to counseling resources to ensure their well-being and effective case management. Collaboration with law enforcement, healthcare professionals, and social services is also essential for thorough and safe investigations.

What is the difference between Protective Services Investigator vs Security Officer?

AspectProtective Services InvestigatorSecurity Officer
CredentialsVaries; often requires background checks, sometimes certificationsTypically requires security license or certification
Work EnvironmentInvestigative settings, offices, sometimes fieldworkSecurity posts, patrols, access control
Employer & IndustryLaw enforcement agencies, private investigation firmsPrivate security companies, businesses, government facilities

Protective Services Investigators focus on investigating threats, crimes, or violations, often working in investigative or law enforcement settings. Security Officers primarily monitor and protect property or people, working in security posts or patrols. While both roles involve safety and security, Investigators conduct inquiries and gather evidence, whereas Security Officers focus on prevention and deterrence.

How to become a protective services investigator?

To become a protective services investigator, candidates typically need a high school diploma or equivalent, relevant experience in law enforcement or social services, and often must pass background checks and training. Some positions require certification or licensing, and strong communication, investigative, and report-writing skills are essential for success in this role.
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Cities with the most Protective Services Investigator job openings:

What states have the most Protective Services Investigator jobs?

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What job categories do people searching Protective Services Investigator jobs look for?

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Protective Services Investigator jobs near you
Infographic showing various Protective Services Investigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Adult Protective Services Investigator

Kankakee, IL

Catholic Charities, Diocese of Joliet
Non-Profits • 201 - 500 employees
Learn more about Catholic Charities, Diocese of Jolietexternal

$27.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description

Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security.

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect.

If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits.

Apply now so we can make a lasting impact together!


General Responsibilities

  1. Conduct face-to-face investigations and comprehensive assessments of alleged abuse, neglect, exploitation, or self-neglect.
  2. Receive and document reports of abuse, neglect, self-neglect or exploitation of older adults and persons with disabilities.
  3. Conduct case consultations with the Adult Protective Services Supervisor for investigation strategies and supports. Make imminent referrals for emergency services such as medical care, law enforcement, and basic needs.
  4. Prioritize and respond to client needs within specified time frames.
  5. Work effectively with co-workers and other community agencies.
  6. Attend staff meetings, in-services, conferences, and workshops.
  7. Be an active member of the APS Multi-disciplinary Team.
  8. Document all activities on required forms, adhering to APS program policies and time frames.
  9. Other duties as assigned within the guidelines of this position.

Great Employer Provided Benefits

  • Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days
  • Medical/Dental/Vision Health Insurances
  • Flexible Spending Account
  • Short-term Disability Insurance
  • Long-Term Disability Insurance (employee paid optional)
  • Life and AD&D Insurance
  • 403B Retirement Plan with employer contributions
  • Employee Assistance Program (EAP)

Requirements

  1. Master's degree in health, social services, social work, healthcare administration, gerontology, disability studies, criminal justice, or public administration (preferred for managing Master's-level interns); Bachelor's degree in one of the above fields plus 1 year of health or human services experience; Associate degree in one of the above fields plus 4 years of health or human services experience; 4 years of law enforcement or criminal investigation experience.
  2. Ability to relate well to persons with disabilities and older individuals, respecting their privacy and dignity.
  3. Ability to work effectively in a dynamic, fast-paced, and diverse environment.
  4. Ability to prioritize and respond to multiple service requests in a timely manner.
  5. Proficiency in Microsoft Office applications (Outlook, Word, Teams).
  6. Strong verbal and written communication skills.
  7. Passage of complete background clearance and other required testing.
  8. Valid driver's license, reliable transportation, and proof of liability insurance.
  9. Support for the Codes of Ethics established by Catholic Charities USA, NASW, and APA.

Apply