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Property Account Manager Jobs in Virginia (NOW HIRING)

ColonialWebb

Strategic Account Manager

Chantilly, VA

$150K/yr

ColonialWebb is seeking an enthusiastic Account Manager with a mechanical engineering or background ... Experience working with facility managers, property managers, building engineers and operations ...

ColonialWebb

Strategic Account Manager

Chantilly, VA · On-site

$150K/yr

ColonialWebb is seeking an enthusiastic Account Manager with a mechanical engineering or background ... Experience working with facility managers, property managers, building engineers and operations ...

Comfortsystemsusa

Strategic Account Manager

Chantilly, VA · On-site

$150K/yr

ColonialWebb is seeking an enthusiastic Account Manager with a mechanical engineering or background ... Experience working with facility managers, property managers, building engineers and operations ...

U.S. Lawns

Account Manager

Hampton, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

U.S. Lawns

Account Manager

Alexandria, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

U.S. Lawns

Account Manager

Charlottesville, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

U.S. Lawns

Account Manager

Lynchburg, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

U.S. Lawns

Account Manager

Roanoke, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

U.S. Lawns

Account Manager

Ashburn, VA · On-site

Measures properties for proposal generation * Implements Job Start Ups with crew leaders * Creates and presents Enhancement Proposals and identifies sales opportunities Field Management * Establish ...

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All JobsProperty Account JobsProperty Account Manager JobsProperty Account Manager Jobs in Virginia

Property Account Manager information

What does a property account manager do?

A Property Account Manager is responsible for overseeing the financial aspects of property management, including budgeting, rent collection, and financial reporting for real estate properties. They act as a liaison between property owners and tenants, ensuring that the properties are profitable and well-maintained. Additionally, they may coordinate maintenance, manage contracts, and ensure compliance with local laws and regulations. Their role is crucial in maximizing the value and income potential of real estate investments while ensuring tenant satisfaction.

What are the key skills and qualifications needed to thrive as a property account manager?

To thrive as a Property Account Manager, you need expertise in property management, financial reporting, and client relationship management, often supported by a degree in business, real estate, or a related field. Familiarity with property management software like Yardi or AppFolio and, in some cases, relevant certifications such as CPM (Certified Property Manager) are typically required. Strong negotiation, problem-solving, and communication skills help build trust with clients and resolve tenant issues effectively. These skills are crucial for maintaining high occupancy rates, ensuring client satisfaction, and optimizing property value.

How does a property account manager typically collaborate with other departments to ensure client satisfaction?

A Property Account Manager works closely with teams such as facilities management, leasing, maintenance, and finance to address client needs and resolve issues efficiently. They act as the main point of contact for property owners and tenants, coordinating solutions and ensuring that service standards are met. Regular meetings and clear communication channels are essential for aligning on goals, handling urgent concerns, and delivering a seamless experience to clients. This collaborative approach helps build trust and long-term relationships with both clients and internal teams.

What is the difference between Property Account Manager vs Property Leasing Agent?

AspectProperty Account ManagerProperty Leasing Agent
Primary RoleManages client accounts, oversees property portfolios, and maintains tenant relationshipsMarkets and shows rental properties, screens tenants, and facilitates lease agreements
CredentialsReal estate license, property management certifications often preferredReal estate license typically required
Work EnvironmentOffice-based with site visits, client meetingsOn-site property tours, open houses, tenant interactions
Industry UsageUsed in property management firms, real estate companiesCommon in leasing agencies, rental property firms

While both roles involve real estate and property management, the Property Account Manager focuses on maintaining client relationships and managing property portfolios, whereas the Property Leasing Agent primarily handles tenant acquisition and lease negotiations. Understanding these differences helps job seekers target the right roles in the property industry.

What cities in Virginia are hiring for Property Account Manager jobs?

Cities in Virginia with the most Property Account Manager job openings:

Property Account Manager jobs near you
Infographic showing various Property Account Manager job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service Representative-Fredericksburg or Fairfax, VA

HomeServices Property Management

Fredericksburg, VA • On-site

$21.15 - $24.04/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience Team Member

At HomeServices Property Management we provide excellent customer service with our one call resolution model. Reporting to the Director of Customer Experience, this role supports the organization by providing support to our agents, landlords, tenants and vendors. Duties include responding to inquiries regarding owner statements, tenant ledgers, property account history and expenses. In addition, the Customer Experience Team Member is responsible for handling maintenance requests by reviewing, assessing and dispatching vendors as needed. A high level of customer engagement, advanced communication skills and the ability to deliver excellent customer service is a requirement as well as prioritizing tasks and responsibilities. Team members are part of a regional operations team and handle requests by phone, email and text and are responsible for thoroughly documenting and communicating all requests with landlords, tenants, vendors and property management staff.

Essential Duties and Responsibilities

The Customer Experience Team Member needs to demonstrate the following:

  • Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries
  • Handle client inquiries professionally and ensure outstanding customer service is provided
  • Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution
  • Understand how to interpret landlord, tenant, and vendor financial statements
  • Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff
  • Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve
  • Develop and maintain excellent relationships with prospective and existing clients
  • Successfully navigate through extremely sophisticated operational issues
  • Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes
  • Contribute to team effort by accomplishing related and individual results
  • Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Proven customer support call center experience
  • Ability to effectively resolve conflicts
  • Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
  • Knowledge of AppFolio preferred
  • Ability to multi-task and possess time management skills with a focus on deadlines are a must
  • Excellent interpersonal, customer service, written and verbal communication skills
  • Maintain regular and punctual attendance
  • High school diploma, some college or equivalent experience
  • Knowledge of contracting, property maintenance, handyman or specific trades terminology preferred

Wage: $21.15 - $24.04 hourly (or) annually; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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