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About Us

At Johnstone Supply Huestis Meyers Group, our purpose is simple: Where people win. We partner with our customers, vendors, and team members to create an environment where everyone grows and succeeds together.

As a Call Center Representative, you are the first voice our customers hear and play a critical role in delivering an exceptional experience that builds trust, loyalty, and long-term relationships.

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Position Overview

The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class customer service. This role requires strong communication skills, attention to detail, and a proactive approach to solving problems and supporting sales growth.

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Key Responsibilities

Customer Service & Communication

Answer inbound calls with professionalism, energy, and accuracy

Provide exceptional customer service on every interaction

Respond to customer inquiries via phone, email, fax, and messaging platforms

Utilize voicemail and call-back systems to ensure timely follow-up

Maintain proper email etiquette and clear communication

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Sales Support & Customer Growth

Quote customers across all product lines accurately and efficiently

Offer current promotions, programs, and marketing initiatives on every call

Educate customers on products, services, and solutions to grow their business

Promote tools such as Prokeep, website ordering, and mobile app usage

Conduct outbound calls for events, trainings, and company initiatives

Identify upsell and cross-sell opportunities

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Operations & Systems

Utilize company platforms including Curri, Whale, email, fax, and Prokeep

Enter accurate notes on all tickets and customer interactions

Manage and maintain personal workflow, reporting, and call activity

Understand urgency levels and prioritize tasks accordingly

Maintain a clean and organized workspace

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Teamwork & Development

Participate in ongoing training, including JU online and in-person classes

Attend team meetings and actively contribute feedback

Collaborate with other departments and branches to support customer needs

Assist other locations or in-store operations when needed

Support company initiatives such as lost sales tracking

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Qualifications

Previous customer service or call center experience preferred

Strong communication and interpersonal skills

Ability to multitask and manage a high volume of calls

Comfortable learning new systems and adapting to change

Detail-oriented with strong organizational skills

Positive attitude and team-first mindset

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What We're Looking For

Someone who takes ownership and solves problems without passing them along

A team player who contributes, participates, and supports others

A self-starter who is motivated to learn, grow, and improve

A professional communicator who creates a positive experience for every customer

Someone who brings energy, accountability, and pride to their role every day

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Work Expectations

Consistent attendance and participation in trainings and meetings

Professional phone presence and communication at all times

Ability to remain seated for extended periods, with awareness to take breaks and reset as needed

Adherence to company policies, including workplace and safety guidelines

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Our Commitment to You

Ongoing training and development opportunities

A supportive team environment focused on growth

Opportunities to expand your role and career within the company

• Blue Cross Blue Shield Health Insurance (after 90 days)
• Vision, dental and other ancillary programs through Mutual of Omaha  (after 90 days)
• Employer Sponsored Life Insurance ($50,000)  (after 90 days)
• Employer sponsored Long Term Disability
• 6 Paid Holidays
• Up to 15 days vacation and sick time (after 90 days)
• 401k Plan (3% 100% match, 4-5% 50% match)
• Johnstone University online training
• Johnstone University off-site training