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Project Success Manager Jobs in Washington, DC (NOW HIRING)

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

Welldoc, Inc.

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

Welldoc

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and ... Maintain appropriate project documentation for each account including meeting minutes.

EverDriven

Customer Success Manager

Washington, DC · Remote

Ability to manage multiple priorities and projects simultaneously in a fast-paced environment * Proactive and self-motivated with a passion for customer success and a track record of achieving goals

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

... projects are designed and built. We recently closed our Series A led by Innovation Endeavors and ... Build the customer success function from scratch: design playbooks, onboarding frameworks, and ...

Actifai

Senior Customer Success Manager

Washington, DC · On-site

Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its ... Coordinate internal and external resources to ensure that projects align to scope and schedule ...

DealerOn, INC

Customer Success Manager II

Rockville, MD · On-site

$60 - $80/hr

Customer Success Manager II DealerOn, INC | Rockville, Maryland, United States About this Position ... Manage multiple accounts simultaneously, tracking the status of each project, and updating all ...

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Project Success Manager information

See Washington, DC salary details

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$119K

$192K

How much do project success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for project success manager in Washington, DC is $118,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a project success manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What does a successful project success manager do?

A successful Project Success Manager oversees project planning, execution, and delivery to ensure objectives are met on time and within budget. They coordinate teams, manage stakeholder communication, and utilize project management tools to track progress and resolve issues, ensuring overall project success.

What are popular job titles related to Project Success Manager jobs in Washington, DC?

For Project Success Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Project Success Manager jobs in Washington, DC look for?

The top searched job categories for Project Success Manager jobs in Washington, DC are:

Project Success Manager jobs near you
Infographic showing various Project Success Manager job openings in Washington, DC as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $118,952 per year, or $57.2 per hour.

Staff Customer Success Manager

Washington, DC • On-site

Shield AI
Software Development • 11 - 50 employees
Learn more about Shield AIexternal

Other

Posted 20 days ago

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.
The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
What you'll do:

  • Build and maintain strong relationships with customers
  • Act as the primary point of contact for customer onboarding, training, offboarding and renewals
  • Develop and implement customer success plans
  • Conduct regular reviews to ensure customers are achieving their goals
  • Collaborate with sales and product teams to address customer needs and feedback
  • Own and drive contract renewal
  • Collaborate with sales to expand revenue in a land and expand motion
Required qualifications:
  • Bachelor's degree in business, engineering, or a related field.
  • 8+ years of experience in customer success or account management.
  • 3+ years of experience working with large enterprise customers.
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts.
  • Experience working in a startup environment.
  • Excellent communication and project management skills.
  • Strong problem-solving skills and the ability to think strategically.
  • Ability to work in a fast-paced, dynamic environment.
Preferred qualifications:
  • Strong understanding of AI and robotics technology.
  • Experience building and running a small customer success team at a startup.
  • Familiarity with the defense aviation industry.
  • Familiarity with developer facing software products.
  • Certification in project management.
  • Certification in customer success management.
  • Experience in supporting customers for new products.

#LI-KC3
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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