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Customer Success Manager Remote Jobs in Washington, DC

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

This is a full-time, salaried, US-based remote position. Moore is a data-driven constituent ... in customer success, account management, client services, or nonprofit fundraising operations ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Customer Success Manager Remote information

See Washington, DC salary details

$36.8K

$94K

$158.5K

How much do customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote in Washington, DC is $94,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are the most commonly searched types of Customer Success Remote jobs in Washington, DC?

The most popular types of Customer Success Remote jobs in Washington, DC are:

What are popular job titles related to Customer Success Manager Remote jobs in Washington, DC?

For Customer Success Manager Remote jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in Washington, DC look for?

The top searched job categories for Customer Success Manager Remote jobs in Washington, DC are:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Washington, DC as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,044 per year, or $45.2 per hour.

Customer Success Manager

Citian

Washington, DC • Remote

Full-time

Re-posted 2 days ago

Job description

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products.  The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.  

Required Qualifications:

  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed.  Travel will be regional and national

Preferred Qualifications:

  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

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