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Project Success Manager Jobs in Washington, DC (NOW HIRING)

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

... project success, retention, and growth. As Energy Exemplar continues to leverage AI to enhance ... Manage renewal opportunities within Salesforce throughout the renewal lifecycle * Ensure the ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Owning and project-managing the onboarding of new customers to Enhesa products and services, ensuring a structured, on-time launch and a fast time to first value. * Setting up customers for success ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... project, adoption, engagement. This role is based at our HQ in McLean, VA. Appian was built on a ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

  • Medical

  • PTO

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support ... The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Project management skills -- capable of juggling multiple priorities in a fast-paced environment

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

Appian

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Accountability and pride for your projects Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing ...

Platform9

Customer Success Manager

Washington, DC · On-site

Manage special projects as assigned (onboarding improvements, customer success process design, tooling and reporting). Core skills: * Excellent written, verbal, and executive communication; trusted ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly ... Maintain proactive communication regarding projects, service updates, escalations, and ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

$115K/yr

Project & Process Management - Use existing playbooks to manage project workflows, but also ... What Success Looks Like * Customers are never confused about who to contact--they rely on you, and ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Project Managers during delivery phases and supporting successful implementation. * Act as the ...

Capital One

Dealer Success Manager Coach

Mclean, VA · On-site

Dealer Success Manager Coach As a Dealer Success Manager People Leader with Capital One Auto, you ... fluid environment while overseeing multiple projects and programs concurrently. Basic ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

  • Medical

  • PTO

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a ... The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer ...

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All JobsProject Success JobsProject Success Manager JobsProject Success Manager Jobs in Washington, DC

Project Success Manager information

See Washington, DC salary details

$51K

$119K

$192K

How much do project success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for project success manager in Washington, DC is $118,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a project success manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What does a successful project success manager do?

A successful Project Success Manager oversees project planning, execution, and delivery to ensure objectives are met on time and within budget. They coordinate teams, manage stakeholder communication, and utilize project management tools to track progress and resolve issues, ensuring overall project success.

What are popular job titles related to Project Success Manager jobs in Washington, DC?

For Project Success Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Project Success Manager jobs in Washington, DC look for?

The top searched job categories for Project Success Manager jobs in Washington, DC are:

Project Success Manager jobs near you
Infographic showing various Project Success Manager job openings in Washington, DC as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $118,952 per year, or $57.2 per hour.

Customer Success Manager

Energy Exemplar

Washington, DC • On-site, Remote

Full-time

Posted 22 days ago

Job description

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

  • SaaS Company of the Year (2025) – Global Business Tech Awards.
  • Environmental Impact Award (2025) – E+E Leaders Awards.
  • IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
  • Finalist: Platts Global Energy Awards (2024) – Grid Edge category
  • Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
  • Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.

The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.

As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.

Key Responsibilities

  • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
  • Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
  • Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
  • Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
  • Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
  • Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
  • Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintain customer engagement throughout each lifecycle stage within HubSpot
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle
  • Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Candidate Requirements & Qualifications

  • BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
  • Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
  • Proven capability in organizing and leading executive-level customer discussions
  • Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
  • Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
  • Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.