Job Summary The Customer Success Manager partners with customer executives, IT leadership, and ... Analyze customer health, service trends, project performance, and business outcomes to recommend ...
Job Summary The Customer Success Manager partners with customer executives, IT leadership, and ... Analyze customer health, service trends, project performance, and business outcomes to recommend ...
The Partner Success Manager III is responsible for leading senior-level business development and ... Bachelor's degree in Business, Government, Public Policy, Project Management, or a related field ...
The Partner Success Manager III is responsible for leading senior-level business development and ... Bachelor's degree in Business, Government, Public Policy, Project Management, or a related field ...
Merchant Success Manager
Pittston, PA · On-site
Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the ... Update and assist with internal projects for merchants, to increase merchant satisfaction
Merchant Success Manager
Pittston, PA · On-site
Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the ... Update and assist with internal projects for merchants, to increase merchant satisfaction
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Quick apply
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Quick apply
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Vision insurance Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Quick apply
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
Vision insurance Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Customer Success Manager
Pittsburgh, PA · On-site
$70K - $85K/yr
... Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Customer Success Manager
Pittsburgh, PA · On-site
$70K - $85K/yr
... Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a ... The CSM ensures that client projects are being planned, managed, and executed correctly and ...
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Customer Success Manager Shipfusion gives brands the best tools possible for building a successful ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Customer Success Manager Shipfusion gives brands the best tools possible for building a successful ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
Philadelphia, PA · On-site
What you'll do The Customer Success Manager will be the primary point of contact to some of ... Work with customer teams including project management offices, process owners, trainers, change ...
Customer Success Manager
Philadelphia, PA · On-site
What you'll do The Customer Success Manager will be the primary point of contact to some of ... Work with customer teams including project management offices, process owners, trainers, change ...
Customer Success Manager
Philadelphia, PA · On-site
What you'll do The Customer Success Manager will be the primary point of contact to some of ... Work with customer teams including project management offices, process owners, trainers, change ...
Customer Success Manager
Philadelphia, PA · On-site
What you'll do The Customer Success Manager will be the primary point of contact to some of ... Work with customer teams including project management offices, process owners, trainers, change ...
Customer Success Manager
Philadelphia, PA · On-site
Customer Success Manager The FreedomPay Commerce Platform is the technology of choice for many of ... Oversee multiple client accounts and projects at once with strong attention to detail * Ability to ...
Customer Success Manager
Philadelphia, PA · On-site
Customer Success Manager The FreedomPay Commerce Platform is the technology of choice for many of ... Oversee multiple client accounts and projects at once with strong attention to detail * Ability to ...
Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Highly organized and detail-oriented, with strong administrative and project management skills ...
Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Highly organized and detail-oriented, with strong administrative and project management skills ...
Client Success Manager
Lancaster, PA · On-site
This is a highly collaborative role that combines project coordination, client communication, and ... Client Success & Relationship Management: * Develop and cultivate relationships with prospective ...
Client Success Manager
Lancaster, PA · On-site
This is a highly collaborative role that combines project coordination, client communication, and ... Client Success & Relationship Management: * Develop and cultivate relationships with prospective ...
Client Success Manager
Lancaster, PA · On-site
This is a highly collaborative role that combines project coordination, client communication, and ... Client Success & Relationship Management: * Develop and cultivate relationships with prospective ...
Client Success Manager
Lancaster, PA · On-site
This is a highly collaborative role that combines project coordination, client communication, and ... Client Success & Relationship Management: * Develop and cultivate relationships with prospective ...
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
Harrisburg, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Quick apply
Customer Success Manager
Harrisburg, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Customer Success Manager
Philadelphia, PA · On-site
We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships ...
Quick apply
Customer Success Manager
Philadelphia, PA · On-site
We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships ...
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Quick apply
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Senior Customer Success Manager York, Pennsylvania, United States Shipfusion gives brands the best ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Senior Customer Success Manager York, Pennsylvania, United States Shipfusion gives brands the best ... Managing customer projects through our proprietary customer portal * Be able to succeed in a high ...
Project Success Manager information
What is a project success manager?
A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.
How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?
A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.
What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?
To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.
What is the difference between Project Success Manager vs Project Coordinator?
| Aspect | Project Success Manager | Project Coordinator |
|---|---|---|
| Credentials | Typically requires a project management certification (PMP, CAPM) and experience in project management | Often requires a bachelor's degree; certifications like CAPM are common but not mandatory |
| Work Environment | Focuses on strategic oversight, stakeholder communication, and ensuring project goals are met | Handles day-to-day task coordination, scheduling, and supporting project teams |
| Employer & Industry Usage | Used across industries to ensure project success and client satisfaction | Commonly found in project teams to assist in project execution |
The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.
What does a successful project success manager do?
A successful Project Success Manager oversees project planning, execution, and delivery to ensure objectives are met on time and within budget. They coordinate teams, manage stakeholder communication, and utilize project management tools to track progress and resolve issues, ensuring overall project success.
What are popular job titles related to Project Success Manager jobs in Pennsylvania?
For Project Success Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Project Success Manager jobs in Pennsylvania look for?
The top searched job categories for Project Success Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Project Success Manager jobs?
Cities in Pennsylvania with the most Project Success Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Job description
Position Overview
We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.
Job Summary
The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.
Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.
Key Responsibilities
Customer Success Manager (CSM)- Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
- Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
- Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
- Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
- Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
- Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
- Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
- Support customer retention and growth through consultative planning and trusted-advisor relationships.
Required Qualifications
- Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree.
- Minimum of 5 years of customer service, customer success, account management, or IT-related experience required.
- Minimum of 3 years in a customer-facing role managing client relationships required.
- Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services.
- Experience presenting to executive stakeholders and facilitating business discussions.
- Excellent communication, organizational, analytical, and problem-solving skills.
Preferred Qualifications
- Experience working within an MSP, technology consulting, or IT services organization.
- ITIL, Customer Success, Project Management, or related certifications.Â
- Experience with CRM, ConnectWise PSA, reporting, and business intelligence platforms.Â
- Proven success managing strategic client relationships with enterprise or mid-market organizations.
Benefits
- Medical, dental, and vision insurance plans.
- Company-paid life insurance and long-term disability coverage.
- Optional supplemental benefits.
- Paid time off (PTO) starting in your first year of employment.
- Seven (7) paid holidays annually.
- 401(k) plan with safe harbor match, including both traditional and Roth options.
- Business casual office environment.
- Employee referral program with bonus opportunities.
-Direct Applicants Only - No Third-Party Recruiters-
About Fire Fighter Sales & Service
Sourced by ZipRecruiter
Industry
Fire protection
Company size
11 - 50 Employees
Headquarters location
Grand Rapids, MI, US
Year founded
1946