ZipRecruiter

Log In

1

Progressive Insurance Customer Service Jobs in Charleston, SC

Big I South Carolina

P&C Insurance CSR

Mount Pleasant, SC · On-site

$38K - $52K/yr

The Customer Service Representative at Palmetto Moon Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism ...

Big I South Carolina

P&C Insurance CSR

Mount Pleasant, SC · On-site

$38K - $52K/yr

Customer Service Representative The Customer Service Representative at Palmetto Moon Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns ...

Lawn Doctor

Customer Service Specialist

Summerville, SC · On-site

$48K - $60K/yr

Health insurance * Paid time off * Vision insurance * 401(k) matching * Dental insurance Customer Service Specialist Location: Summerville, SC Company: Lawn Doctor Support Customers. Solve Problems.

Lose Design

Customer Service Agent

Summerville, SC · On-site

$30.50/hr

Ensure that all databases are kept up-to-date with progressing work and client details. * Utilize ... Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the ...

Lose Design

Customer Service- Part Time

Summerville, SC · On-site

$30.50/hr

Ensure that all databases are kept up-to-date with progressing work and client details. * Utilize ... Life Insurance. About Lose Design At Lose Design, we create SPACES FOR LIFE, which supports the ...

Lose Design

Customer Service- Part Time

Goose Creek, SC · On-site

$30.50/hr

Ensure that all databases are kept up-to-date with progressing work and client details. * Utilize ... Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the ...

Lose Design

Customer Service Agent

Goose Creek, SC · On-site

$30.50/hr

Ensure that all databases are kept up-to-date with progressing work and client details. * Utilize ... Life Insurance. At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental ...

Lose Design

Customer Service Agent

Charleston, SC · On-site

$30.50/hr

Ensure that all databases are kept up-to-date with progressing work and client details. * Utilize ... Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the ...

next page

Showing results 1-20

All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Charleston, SC

Progressive Insurance Customer Service information

See Charleston, SC salary details

$9

$17

$25

How much do progressive insurance customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for progressive insurance customer service in Charleston, SC is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Charleston, SC?

For Progressive Insurance Customer Service jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Charleston, SC look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Progressive Insurance Customer Service jobs?

Cities near Charleston, SC with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,588 per year, or $17.6 per hour.

Insurance Customer Service Rep

Allstate - Con Chellis Agency

Summerville, SC • On-site

$18 - $23/hr

Full-time

PTO

Posted 6 days ago

Job description

Con Chellis Agency opened as a scratch Allstate Agency in May 2011 and has built a local, hometown agency around professionalism and putting people first. Here, youll work in a fun, positive environment where your skills are trusted, and your workday has room for flexibility. Our agency provides the tools and training while keeping management hands-off and accessible through an open-door policy. Employees value the work-life balance, flexible scheduling, and upbeat atmosphere that make this a place where people can do their best work.

Were seeking an Insurance Customer Service Rep to handle daily client service needs while supporting the agencys sales staff. Youll answer phones, process payments, handle billing questions and policy changes, and assist customers with professionalism and care. Youll work alongside an experienced team with dedicated service and sales roles, plus an agency manager who brings 11 years of agency experience to onboarding and training.

  • Base salary is $18 to $23 an hour, with bonus opportunities on top
  • Paid Time Off
  • Monday through Friday schedule with evenings and weekends off
  • Flexible Scheduling: Accommodating personal needs when possible

Bring your customer service skills to a team that values professionalism, flexibility, and work-life balance, and apply today!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Equipment Provided

Personal Workspace


Responsibilities
  • Answer multi-line phones and assist customers.
  • Complete administrative tasks accurately and efficiently.
  • Process customer payments and address billing questions.
  • Handle basic policy changes and service requests.
  • Support sales staff with daily client needs.
  • Assist with minimal sales opportunities when appropriate.

Requirements
  • Prior relevant experience.
  • Outgoing and confident communication style.
  • Excellent phone and written communication skills.
  • Highly organized and efficient.
  • Punctual and dependable.
  • Comfortable working with multi-line phone systems.