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Insurance Customer Service Representative Jobs in Charleston, SC

Big I South Carolina

P&C Insurance CSR

Mount Pleasant, SC · On-site

$38K - $52K/yr

The Customer Service Representative at Palmetto Moon Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism ...

Big I South Carolina

P&C Insurance CSR

Mount Pleasant, SC · On-site

$38K - $52K/yr

Customer Service Representative The Customer Service Representative at Palmetto Moon Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Charleston, SC

Insurance Customer Service Representative information

See Charleston, SC salary details

$24.3K

$45.3K

$68.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Charleston, SC is $45,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $51,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Charleston, SC look for?

The top searched job categories for Insurance Customer Service Representative jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Insurance Customer Service Representative jobs?

Cities near Charleston, SC with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,302 per year, or $21.8 per hour.

Insurance Customer Service Rep

Allstate - Con Chellis Agency

Summerville, SC • On-site

$18 - $23/hr

Full-time

PTO

Posted 6 days ago

Job description

Con Chellis Agency opened as a scratch Allstate Agency in May 2011 and has built a local, hometown agency around professionalism and putting people first. Here, youll work in a fun, positive environment where your skills are trusted, and your workday has room for flexibility. Our agency provides the tools and training while keeping management hands-off and accessible through an open-door policy. Employees value the work-life balance, flexible scheduling, and upbeat atmosphere that make this a place where people can do their best work.

Were seeking an Insurance Customer Service Rep to handle daily client service needs while supporting the agencys sales staff. Youll answer phones, process payments, handle billing questions and policy changes, and assist customers with professionalism and care. Youll work alongside an experienced team with dedicated service and sales roles, plus an agency manager who brings 11 years of agency experience to onboarding and training.

  • Base salary is $18 to $23 an hour, with bonus opportunities on top
  • Paid Time Off
  • Monday through Friday schedule with evenings and weekends off
  • Flexible Scheduling: Accommodating personal needs when possible

Bring your customer service skills to a team that values professionalism, flexibility, and work-life balance, and apply today!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Equipment Provided

Personal Workspace


Responsibilities
  • Answer multi-line phones and assist customers.
  • Complete administrative tasks accurately and efficiently.
  • Process customer payments and address billing questions.
  • Handle basic policy changes and service requests.
  • Support sales staff with daily client needs.
  • Assist with minimal sales opportunities when appropriate.

Requirements
  • Prior relevant experience.
  • Outgoing and confident communication style.
  • Excellent phone and written communication skills.
  • Highly organized and efficient.
  • Punctual and dependable.
  • Comfortable working with multi-line phone systems.