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Progressive Insurance Customer Service Jobs in Puerto Rico

Adecco

Customer Service Representative

San Juan, PR

$13 - $13.50/hr

Knowledge of medical or health insurance terminology preferred * 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... You can expect a wide array of financial, insurance, continued education and other employee ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... You can expect a wide array of financial, insurance, continued education and other employee ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Company-paid life insurance and disability benefits * Generous Paid time off and 10 paid Holidays ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Company-paid life insurance and disability benefits * Generous Paid time off and 10 paid Holidays ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Company-paid life insurance and disability benefits * Generous Paid time off and 10 paid Holidays ...

Enterprise Holdings

PR · On-site

$10.50/hr

... Life Insurance - Dental Insurance - Vision Insurance - Training and development Schedule ... D. required - Experience in handling customer service functions preferred - Must have basic ...

Enterprise Holdings

PR · On-site

$10.50/hr

... Life Insurance - Dental Insurance - Vision Insurance - Training and development Schedule ... D. required - Experience in handling customer service functions preferred - Must have basic ...

Enterprise Holdings

PR · On-site

$10.50/hr

... Life Insurance - Dental Insurance - Vision Insurance - Training and development Schedule ... D. required - Experience in handling customer service functions preferred - Must have basic ...

Dollartree

Customer Service Associate I

Saint Just, PR · On-site

$11 - $15.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

Health insurance * Opportunity for advancement * Training & development About the Role: FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service ...

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Progressive Insurance Customer Service information

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Puerto Rico?

For Progressive Insurance Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Puerto Rico look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Puerto Rico are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Adecco

San Juan, PR

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Provide phone support to address the needs of members or providers, including understanding assistance requirements, asking questions, and listening actively.

  • Document required information in computer systems, research complex issues across multiple databases, and work with support resources to resolve member or provider issues.

  • Assist customers in navigating UnitedHealth Group websites and contact care providers on behalf of customers to schedule appointments or connect with internal specialists.

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. Customer Service Representatives handle essential tasks with one of our premier clients with starting pay at $13.00 - $13.50/hr depending on experience, plus available overtime. As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment. 
 
Requirements: 

  • High School Diploma/GED

  • Prior health care experience preferred

  • Previous Data Entry experience

  • Knowledge of medical or health insurance terminology preferred

  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

  • Bilingual Spanish/English proficiency

What's in this for you?

  • Weekly pay starting at $13.00 - $13.50/hr depending on experience

  • Competitive benefits with options such as medical, dental, vision, and 401(k)

Click on apply now for immediate consideration for these Customer Service Representative positions in San Juan, PR! 


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance