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Progressive Insurance Customer Service Jobs in Minnesota

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Progressive Insurance Customer Service information

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$9

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for progressive insurance customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Minnesota?

For Progressive Insurance Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Minnesota look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Minnesota are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Experienced Customer Service Representative - Insurance

Peichel & Associates, Inc

Sartell, MN • On-site

$20 - $30/hr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

Welcome to Peichel & Associates, Inc., where we believe that the best insurance is built on genuine human connection. Based in the heart of Sartell, Minnesota, our office is a place where every voice is heard and every contribution matters. We are looking for an experienced insurance professional to join our close-knit team and help us continue providing the exceptional care our community relies on. You will not just be another voice on the phone; you will be the person our clients trust to navigate life's unexpected moments. We value a positive, proactive approach and a sincere desire to make someones day a little easier. If you enjoy the challenge of solving problems and take pride in doing the job right the first time, you will fit in perfectly here. We provide a space where you can grow your career, deepen your industry knowledge, and make a tangible impact on the lives of your neighbors every single day. We are excited to meet someone who shares our commitment to integrity and warm, personalized service.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities

Act as the primary point of contact for our policyholders, answering questions and resolving issues with a welcoming attitude.

Process policy endorsements, renewals, and billing inquiries accurately and on time.

Assess client coverage needs during every interaction to ensure they are adequately protected.

Collaborate with our producers to prepare quotes and finalize new business applications.

Maintain meticulous records within our internal systems to keep client information current and reliable.

Identify potential gaps in coverage and proactively communicate these findings to help our clients stay secure.


Requirements

Active Property and Casualty Insurance License in Minnesota preferred.

Minimum of two years of hands-on experience in an insurance or related field.

Strong command of agency management systems and Microsoft Office suite.

Exceptional ability to de-escalate complex situations with empathy and patience.

High school diploma or equivalent.

Previous experience with carrier portals is a plus.