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Progressive Insurance Customer Service Jobs in Minnesota

CSN Collision

Collision Repair Estimator

Waconia, MN · On-site

$58K - $78K/yr

... customers on repairs and sell value-added services when appropriate Requirements • Experience working insurance claims; Progressive Insurance claims experience strongly preferred • Strong ...

CSN Collision

Collision Repair Estimator

Waconia, MN

$58K - $78K/yr

... Educate customers on repairs and sell value-added services when appropriate Requirements Experience working insurance claims; Progressive Insurance claims experience strongly preferred Strong ...

CSN Collision

Collision Repair Estimator

Waconia, MN · On-site

$58K - $78K/yr

... customers on repairs and sell value-added services when appropriate Requirements · Experience working insurance claims; Progressive Insurance claims experience strongly preferred · Strong ...

Mr. Rooter

Customer Service Representative

Fridley, MN · On-site

$25 - $30/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Customer Service Representative FT, Flexible Shifts, PTO, Paid Holidays, Paid Training ...

TechLink+

Customer Service II

Saint Paul, MN · On-site

$16.25 - $22/hr

Customer service in a medical device company * Healthcare or insurance customer service roles * Order processing or process-driven roles * Avoid fast food backgrounds unless candidate was a shift ...

New

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Checking in and out for insurance and customer pay claims * Checking in and out rentals * Accepting and receipting payments * Assist Collision Center manager in tasks he assigns * Creating and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Checking in and out for insurance and customer pay claims * Checking in and out rentals * Accepting and receipting payments * Assist Collision Center manager in tasks he assigns * Creating and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Checking in and out for insurance and customer pay claims * Checking in and out rentals * Accepting and receipting payments * Assist Collision Center manager in tasks he assigns * Creating and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Checking in and out for insurance and customer pay claims * Checking in and out rentals * Accepting and receipting payments * Assist Collision Center manager in tasks he assigns * Creating and ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Minnesota

Progressive Insurance Customer Service information

See Minnesota salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for progressive insurance customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Minnesota?

For Progressive Insurance Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Minnesota look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Minnesota are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Customer Service Representative

Amy Chmielewski Agency Inc.

Becker, MN • On-site

$40K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • Health benefit options
  • Simple IRA
  • Weekends Off
  • Work-Life Balance
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Insurance Customer Service RepresentativeJoin a Respected Agency Built on Relationships, Growth, and Work-Life Balance
For more than 30 years, Amy Chmielewski has proudly served the Becker community as an American Family Insurance agent, building a trusted agency known for exceptional client service, long-term relationships, and a supportive team culture.
We're looking for an experienced, licensed insurance professional who wants more than just a job. We offer a stable, relationship-focused environment where team members are valued, supported, and encouraged to grow professionally while maintaining a healthy work-life balance.
Our agency is guided by simple but powerful values: Be Kind. Be Honest. Keep Growing. Speak Up. Work Together to Win Together. These values shape how we serve our clients and how we support one another as a team.
If you're seeking an agency where your experience is appreciated, your contributions matter, and your personal life is respected, we'd love to connect with you.
Why Join Our Agency?
  • Established, highly respected agency with over 30 years of community presence
  • Supportive, family-oriented culture built on teamwork and mutual respect
  • No evenings or weekends
  • Early Fridays — office closes at 1:00 PM
  • Paid Time Off and paid holidays
  • Simple IRA retirement plan
  • Consistent schedule and strong emphasis on work-life balance
  • Opportunity to work directly with an experienced agency leader who invests in her team
Position Overview
As a Licensed Insurance Customer Service Representative, you will play a key role in maintaining and strengthening client relationships while providing exceptional service and insurance guidance. This position is ideal for someone who enjoys helping clients, solving problems, and serving as a trusted resource throughout the customer lifecycle.
You'll work closely with clients to answer questions, process policy changes, identify coverage needs, and help ensure they have the protection that best fits their lives and goals.
Responsibilities
  • Build and maintain strong relationships with clients through proactive communication and service
  • Assist clients with policy changes, renewals, billing questions, and coverage updates
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions
  • Conduct policy reviews and identify opportunities to better protect clients and their families
  • Educate clients regarding insurance products, coverage options, and available discounts
  • Support retention efforts by delivering an exceptional client experience
  • Resolve customer concerns with professionalism, empathy, and attention to detail
  • Collaborate with agency team members to support overall agency goals and client satisfaction
  • Maintain accurate client records and follow agency procedures
Qualifications
  • Active Property & Casualty License preferred
  • Previous insurance agency experience strongly preferred
  • Excellent written, verbal, and interpersonal communication skills
  • Strong customer relationship-building abilities
  • Detail-oriented with strong organizational skills
  • Proactive problem solver with a positive attitude
  • Ability to manage multiple priorities while maintaining accuracy
  • Team-oriented mindset and commitment to delivering outstanding service
  • Comfortable learning and utilizing agency technology and insurance systems
Who Will Thrive Here?
The ideal candidate values relationships over transactions, enjoys helping people, and appreciates being part of a collaborative team environment. They are dependable, professional, growth-minded, and looking for a long-term opportunity with an agency that genuinely cares about its employees and clients.
If you're an experienced insurance professional seeking a positive workplace culture, outstanding work-life balance, and the opportunity to join a respected agency with deep roots in the community, we encourage you to apply.