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Progressive Insurance Customer Service Jobs in Arizona

Aaron Franco - State Farm Agency

Customer Service

Tucson, AZ

$13.75 - $18.75/hr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

Accurate Placement

Customer Service Rep

Phoenix, AZ · On-site

$20 - $23/hr

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

StaffMyAgency LLC

Customer Service

Catalina, AZ · On-site

$36K - $46K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

Aaron Franco - State Farm Agency

Customer Service

Tucson, AZ · On-site

$13.75 - $18.75/hr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

Accurate Placement

Customer Service Rep

Phoenix, AZ

$20 - $23/hr

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

Accurate Placement

Customer Service Rep

Phoenix, AZ

$20 - $23/hr

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Arizona

Progressive Insurance Customer Service information

See Arizona salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for progressive insurance customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
What are popular job titles related to Progressive Insurance Customer Service jobs in Arizona? For Progressive Insurance Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Arizona look for? The top searched job categories for Progressive Insurance Customer Service jobs in Arizona are:
What cities in Arizona are hiring for Progressive Insurance Customer Service jobs? Cities in Arizona with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Arizona as of June 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Bilingual Licensed Insurance Customer Service

Irma Chaira - State Farm Agency

Tempe, AZ

$39K - $53K/yr

Contractor

Medical, Retirement

Posted 19 days ago

Be an early applicant

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. Must have an active Property and Casually license.


Please only apply if you meet the following criteria:

1. Must have an ACTIVE Property and Casualty insurance license

2. Must be bilingual; fluent in Spanish and English

3. Must be willing to commute to our Temple, AZ office location, this is an in-house position.


If you meet the criteria above please submit your resume and we will follow up with the next steps in the interview process. Only candidates that meet the cafeteria above will be considered.


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.


As an Agent Team Member, you will receive...

  • Hourly Base plus Commission and Bonus
  • Health Allowance
  • Retirement Plan Match (up to 1k per year)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Bilingual - Spanish required
  • Property & Casualty license
  • Life and Health license (must be able to obtain)
  • Series 6 Securities Sales license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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