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Progressive Insurance Customer Service Jobs in Arizona

Accurate Placement

Insurance Customer Liaison

Phoenix, AZ · On-site

$20 - $23/hr

Insurance Customer Liaison This is a temp-to-hire opportunity for a customer service role on the Operations Resource Team. This position involves managing electronic and paper documents, handling ...

Remy Grey, LLC

Insurance CSR/Account Manager

Scottsdale, AZ · On-site

$55K - $70K/yr

Prior insurance customer service or account management experience (non-negotiable) including active Arizona Property & Casualty Insurance License * You're already competent at the basics and now want ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Arizona?

For Progressive Insurance Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Arizona look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Arizona are:

What cities in Arizona are hiring for Progressive Insurance Customer Service jobs?

Cities in Arizona with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Licensed Insurance Customer Service Rep

Bennett & Porter

Scottsdale, AZ • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Founded in 2002, Bennett Porter has grown into one of Arizona’s fastest-growing financial and insurance firms. With certified professionals dedicated to excellence, we are consistently recognized as a leader in the industry. Our culture blends high performance with genuine care. Employees thrive in a supportive environment, where teamwork and mutual respect are central. We believe every role is equally important and treat our team like family. From company-wide luncheons to quarterly team events, we take pride in creating a workplace where people feel valued, motivated, and connected.

We are seeking a Licensed Customer Service Representative to join our growing team. In this role, you will deliver exceptional service to our clients by managing policy changes, resolving billing issues, filing claims, and educating them on coverages. You’ll be part of a collaborative team that values accuracy, professionalism, and a client-first mindset.

  • Base Pay: $50,000–$60,000 (based on experience)
  • PTO paid holidays
  • Medical/dental/vision coverage (100% for employees)
  • Profit sharing
  • Monday-Friday schedule, evenings and weekends off,
  • Monthly team lunches and quarterly activities
  • Fully Remote work opportunity after 90 day in-office training period

This is a rewarding opportunity to grow your career in a supportive, family-like environment while making a meaningful impact on clients. Apply today!

Responsibilities
  • Service and manage an existing book of business with accuracy and care
  • Process policy endorsements, audits, cancellations, and renewals
  • File and track claims, assisting clients through resolution
  • Educate policyholders on coverages, exposures, and exclusions
  • Resolve billing issues and provide timely solutions
Requirements
  • Must be able to type at least 50 WPM with accuracy
  • Must have an active Property Casualty insurance license to be considered for this role
  • Must have prior Personal Lines insurance customer service experience
  • Strong organizational skills with attention to detail
  • Excellent communication and problem-solving skills
  • Team-oriented with a commitment to client satisfaction
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Mon-Fri Schedule###Evenings Off###Weekends Off###Holidays Off###Profit Sharing###Monthly Team Lunches###Team Outings