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Progressive Insurance Customer Service Jobs in Tucson, AZ

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Personal Lines Insurance CSR

Tucson, AZ · On-site

$20 - $25/hr

We are an independent insurance agency seeking a dedicated Personal Lines Insurance Customer Service Representative to join our small team. This role focuses exclusively on personal lines insurance ...

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Progressive Insurance Customer Service information

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$9

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$25

How much do progressive insurance customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for progressive insurance customer service in Tucson, AZ is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.76 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Tucson, AZ?

For Progressive Insurance Customer Service jobs in Tucson, AZ, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Tucson, AZ look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Tucson, AZ are:

What cities near Tucson, AZ are hiring for Progressive Insurance Customer Service jobs?

Cities near Tucson, AZ with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Tucson, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,966 per year, or $17.8 per hour.

Bilingual-Insurance Customer Service Representative

Allstate - Armando Rubio Agency

Tucson, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Become a valued member of the Allstate - Armando Rubio Agency team as a Bilingual Insurance Customer Service Representative. With over 25 years of experience and a reputation for excellence, as one of the largest agencies in Arizona, we are dedicated to growth and exceptional client services. Join us in our commitment to a centralized workplace, where every team member contributes to our success in a dynamic and supportive environment.


We are currently seeking an enthusiastic Bilingual Insurance Customer Service Representative with previous customer service experience. This full-time position offers a competitive salary, with a base ranging from $18/hour to $23/hour, based on experience, with the potential to earn more through commission and upselling to existing clients, averaging an additional $700/month. Fluency in Spanish is required for consideration.


Apply today to be part of our thriving work environment, where your efforts are recognized and rewarded. Help us to make a difference in the lives of our clients and our team.

Responsibilities
  • Ensures ongoing engagement and satisfaction through consistent follow-up practices.
  • Identify opportunities to upsell additional products to existing clients by outbound calling for renewals.
  • Process insurance policy payments accurately and efficiently.
  • Answering incoming phone calls and scheduling appointments.
  • Prepare and issue insurance documents promptly and accurately.
  • Ensure policy changes are processed accurately and in compliance with regulations.
  • Proactively address client needs and concerns to ensure long-term relationships.
Requirements
  • Licensing Requirements:
  • You will be required to obtain a Property and Casualty License (if not already licensed).
  • Reimbursement Program Available
  • Fluency in Spanish is required for consideration.
  • Minimum job tenure of more than 2 years, demonstrating commitment and stability in previous roles with experience in customer service.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Capable of handling multiple tasks simultaneously.
  • Clear and effective communication skills, both written and verbal.
Benefits
Health Insurance###Hands on Training###Evenings Off###Generous PTO Plan###Weekends Off###Paid Holidays###401k Plan###Professional Work Environment###Equipment Provided###Flexibility with Personal Life Schedules###Monday - Thursday (8am - 5pm) Work Schedule ###Friday (9am - 5pm) Work Schedule ###